The ControlUp team is seeking support through UserVoice to add a remote wipe feature to Edge DX. Users are encouraged to review and vote on the post, as increased engagement may improve visibility and the likelihood of consideration from the Development team. Currently, the team uses Intune, but they believe the functionality in Edge DX would be beneficial. The proposed remote wipe feature may uninstall applications and the EdgeDX Agent, unregister the device, remove all user accounts and profiles, and potentially factory reset the OS.
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ControlUp Agent Related Training & Support Archives
ControlUp Agent training and support-related archives from inside the ControlUp Community on Slack.
Troubleshooting Duplicated Devices in ControlUp
A user asked a question about devices appearing as duplicates in ControlUp when reinstalling the agent. A member suggested using the registerwithdevicename option to replace the previous device. The kb documentation and further details on this option can be found at https://controlupcommunity.slack.com/archives/C0467CPGDM4/p1708435315104419.
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Read the entire article here...
Understanding ControlUp Agent Sessions and Views
A discussion about agent sessions - some users are having trouble understanding the different views and their purpose. One user suggests explaining to select "all" to avoid confusion, while another suggests sharing preset views to prevent modification. The possibility of shared views being locked and read-only is also mentioned.
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Read the entire article here...
Remote Control Issue with Consent Pop Up
Multiple users experienced errors when trying to use remote control to access a device without a logged in user. This may be due to changes that were made, as it used to work in the past. It was suggested that the issue may be related to the user consent pop up. Some users reported getting the same error message when trying to remote in. It was also noted that the issue may be caused by using the 2.13 GA agent or the 2.13 RC on the tenant.
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Read the entire article here...
Running EdgeDX in a Non-Persistent VDI/DaaS Deployment – Tips and Troubleshooting.
A user asked a detailed question about running EdgeDX within a non-persistent VDI/DaaS deployment. The discussion covers specific deployment requirements and tips from other users. Troubleshooting steps, including checking the event viewer and using the msiexec command with specific parameters, are also mentioned.
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Read the entire article here...
Automating ControlUp Agent Installation on Azure Virtual Machines
A user asked if there is a way to automatically install ControlUp agents on Azure virtual machines. There has been discussion about this for specific Citrix environments, but the user was wondering about Azure. Another user shared a guide from the ControlUp knowledge base on deploying the MSI version of the agent. However, it was noted that using the MSI option may not automatically remove a virtual machine from the Console if the agent is uninstalled. In order for the deployment to work from the Console, certain ports may need to be unblocked. A link to the knowledge base article was also provided.
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Read the entire article here...
Changes in Edge DX plugin configuration for IGEL OS 12
A discussion took place about Edge DX plugin for IGEL OS 12 and documentation showing changes from previous versions. A screenshot was shared to show the difference in configuration fields. The user opens a support ticket and plans to upgrade their UMS to test further. A question is raised about the icon for the plugin.
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Read the entire article here...
Deciphering “OpsWebSocket Connected in Device Events” on macOS
A user asked about the meaning of "OpsWebSocket Connected in Device Events" in the macOS agent. Another member explained that it indicates a websocket connection to the ControlUp backend, necessary for features like remote control. A thank-you message was also included.
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Read the entire article here...
Troubleshooting Remote Shell Issues with ControlUp
A user is experiencing issues with remote shell on a PC - sometimes it works, sometimes it doesn't. ControlUp suggests checking for consistency, like connectivity issues or blocked websockets. The user also mentions installing Edge DX agent on one PC, wondering if this may cause a delay in remote shell functionality. They are instructed to check the devices event log within Edge DX.
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Read the entire article here...
Efficient Deployment Strategies for ControlUp Users
Members of the ControlUp team discussed how to handle deployment scripts requiring an install file or certificate. Suggestions included using a shared location or a platform such as MS Intune/SCCM, although issues with Edge DX were noted. Another option would be to manually install through remote control, but automation is preferred. Some members have found success with using workarounds involving Google Drive and PowerShell scripts.
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Read the entire article here...