ControlUp users discuss deploying the ControlUp Mac agent through Jamf and possible errors with tenant and code. Troubleshooting advice is given, including recommended locations for script and potential issues with SSL inspection on network. One user also mentions having a script for installing the Mac agent through Intune.
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ControlUp Agent Related Training & Support Archives
ControlUp Agent training and support-related archives from inside the ControlUp Community on Slack.
Troubleshooting vGPU Metrics with ControlUp
A discussion took place about vGPU metrics and how they differ depending on whether Windows or Nvidia API is used for data collection. One member asked for tips on making data collection via Nvidia API work and another member suggested checking for the installation of NVIDIA WMI and restarting the ControlUp agent after switching. ControlUp documentation on vGPU can be found at https://support.controlup.com/v1/docs/gpu-monitoring-with-controlup#collecting-data-from-nvidia-api-optional.
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Best Practices for Upgrading ControlUp Agents
Users discussed the agent upgrade process for ControlUp version 9.0.0.1680, sharing that it is recommended to stop the ControlUp agent service on all machines before upgrading. This is more likely to result in a successful first try, compared to upgrading 20 or more agents at once.
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ControlUp Latest GA Version for MacOS: Missing Features and Solutions
A user installed the latest GA version of ControlUp for MacOS and did the initial config for screensharing and admin control. However, they were unable to see any Installed Applications, Missing Patches, or Power Events using DEX on a Windows PC. Another user confirmed that these features should be available, and checked with a Mac developer to clarify. It turns out that Missing Patches and Installed Applications reports are not available for MacOS, and a UserVoice feature request can be helpful. The Installed Apps report supports MacOS with the latest 2.14 agent version, while only Power Events is missing. A Mac developer will be consulted for more information and the documentation will be updated.
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macOS WiFi Issue with ControlUp 2.14 Agent
Some users have reported not being able to see the WiFi AP name on macOS devices with the 2.14 agent. This issue is being addressed in the latest release of the agent, 2.14.0.1770 (RC2), and ControlUp is working on a fix before the 2.14 GA.
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Finding Changes Between ControlUp Build Versions
A user asked where to find changes between different builds of the same version of ControlUp monitor/agent. Another user shared information from the release notes, including a hotfix for agent outbound connection issues. The first user said they will skip the hotfix as they do not use AVD.
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Troubleshooting SecureDX Agent Installation
There was an issue with the installation of the SecureDX agent due to an unsigned PowerShell script. The customer did not want to change the ExecutionPolicy and the team was unable to find any documentation on the topic. The agent is installed through a script added to the edge dx script list, which will not work if blocked.
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Managing Duplicate Windows Endpoints in ControlUp DEX Console
The team discussed a possible issue with duplicate Windows endpoints in the DEX console and how to handle them. A unique uid is created when the agent is deployed and can cause duplicate machines if the agent is reinstalled or the machine is reimaged. It was suggested to let the cleanup process take care of this, but there may be a way to register by name to avoid duplicate entries. More details can be found in this thread: https://controlupcommunity.slack.com/archives/C0467CPGDM4/p1688761816455149
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Understanding the “Failed to create PAT” Error Message for Outbound Communications in ControlUp
Users discuss the "Failed to create PAT" error message, with some providing background information that the PAT is a unique JWT for each agent machine and serves as a security mechanism to authenticate agents against monitors. Some users suggest discussing this further in private before summarizing in the thread.
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How to Reconnect Systems Configured for Outbound Connection on ControlUp?
There is a discussion about how to get systems configured for Outbound Connection to reconnect when in a disconnected state. It is mentioned that the agents should try to connect by themselves unless they are stopped. One user had more success restarting just the monitor service. Another user mentions a new version (9.0.0.1680) that should fix outbound communication issues, with a link provided for the download.
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Read the entire article here...