A user is having trouble deploying the ControlUp agent due to an error related to AppVolumes. They have tried manually installing and reinstalling, but were still getting an error message. Another user suggested trying to install the agent on a different machine, which solved the issue for the original user.
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ControlUp Agent Related Training & Support Archives
ControlUp Agent training and support-related archives from inside the ControlUp Community on Slack.
Troubleshooting Network Communication Issues in ControlUp 9.0
A user encountered an error related to network communication after upgrading to version 9.0. They were asked to specify their region and test various components, including Real-Time DX, Agent Outbound, and Scoutbees. Additionally, they were informed that agents will try to reach out to cu-agents-cpa.controlup.com in order to retrieve a Personal Access Token for communication with ControlUp Monitors.
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Read the entire article here...
Updates for Data Collector Communication in ControlUp 9.1
A user asked about changes regarding data collector communication in the latest version of ControlUp, specifically in regards to MSP mode for the RT console. They mentioned the need for outbound communication and the limitation in sending hypervisor metrics to shared monitors. It was confirmed that this change will be implemented in the upcoming 9.1 version. No specific timeline was mentioned.
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Read the entire article here...
EdgeDX/SipAgent Accessing Windows Local Security Authority Subsystem
A user asked about the frequent attempts made by EdgeDX/SipAgent to access the Windows local security authority subsystem. Another member offered to investigate and asked about the current version being used. The user confirmed they are using the latest version.
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Troubleshooting srmagent.exe crashes on ControlUp Employees tab
At 9am and 10am, there were many application crashes caused by srmagent.exe. Some suggestions were given on how to troubleshoot or find the root cause, such as checking the event log or secure dx logs. If it happens again, it was suggested to open a ticket and send a dmp file for analysis.
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Read the entire article here...
Triggering Actions based on Specific Server Connection Failures in ControlUp Real Time Console
A discussion was held about being able to trigger an action based on the number of connection failures for a specific server. It was suggested to add a column in the Real Time Console to display the number of Citrix connection failures, which could then be used to create triggers. The user also asked about improved local host cache monitoring and the possibility of bringing it into the product. The ControlUp support team mentioned some relevant resources and offered to discuss further during an upcoming meeting.
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Reducing Network Traffic between vCenter and ControlUp
A user asked about the high amount of network traffic between their vCenter and ControlUp. This could be due to the SOAP-based data collection, which would appear as HTTP traffic. It was suggested to run diagnostics on the data collector to confirm, and to consider creating a ControlUp site closer to the vCenter to reduce data traffic. Contacting a CSM or via DM was also recommended for further assistance. Event
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Read the entire article here...
Limitations of RemoteDX and EdgeDX for Non-Windows Devices in ControlUp
A user was experiencing difficulty connecting to the physical endpoint with Edge DX from a VDI session. The link between RemoteDX and EdgeDX is currently only supported for Windows devices, and there are no plans for future support. This limitation can be reported and upvoted on Uservoice. The "jump to device" functionality may still be possible by copying the device name and searching for it in the device details tab. There is currently no documentation or mention of this limitation being a known issue or unsupported in the release notes or knowledgebase. It is believed to be due to the ability for RemoteDX to pull the device ID from Windows, which is not built in for Linux/IGEL/thin clients.
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Troubleshooting ControlUp Agent Errors
A user asked about an error message and received advice to check for other versions of the Agent in a different directory or manually remove the program and corresponding registry entries.
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Troubleshooting EUC Connection in Citrix 2407
After upgrading a lab to Citrix 2407, a user noticed EUC Connection was no longer working and opened a ticket. The property 'VMPoweredOnDate' does not exist on type 'XenDesktopMonitor.XenDesktopMonitorV2.Connection'. A suggested method for troubleshooting is also mentioned.
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Read the entire article here...