A user asked for a list of processes run with ControlUp EdgeDX and suggested whitelisting a path for updated executables. Security teams requested more information. Further guidance and resources can be found at edgedx-functions.azurewebsites.net and support.controlup.com.
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ControlUp Agent Related Training & Support Archives
ControlUp Agent training and support-related archives from inside the ControlUp Community on Slack.
Missing “Client Device Score” icon in ControlUp Solve?
Members discussed the issue of not seeing Client Device Score in ControlUp Solve, and why metrics like Client Wi-Fi Signal, Lan Latency, Total Session Latency, and Internet Latency indicate the score. They concluded that Remote DX must be installed on the endpoints and the registry values need to be deployed. Members also noted that 3rd party software can be tricky with virtual channels, and that the default MSTSC rdp client should be used. Support ticket can be created at support@controlup.com.
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Read the entire article here...
Triggering ControlUp Automation with Scoutbees Alerts
A user asked if an alert from Scoutbees can trigger a ControlUp automated action. It was suggested to run scripts using ControlUp Automation to interact with Scoutbees. An idea was proposed to create an error log in the events, and for ControlUp RealTime to trigger an automation from that event. Additionally, writing a script to either put the server into maintenance mode or reboot was considered. ControlUp RealTime currently only has the ability to execute native actions through PowerShell commandlets and the follow up actions can call web hooks.
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Read the entire article here...
Investigating Unreachable ControlUp Agent VMs
This user asked for advice on the issue of VM's becoming unreachable due to Horizon Agent issues, experiencing freezing applications and an inability to console or access the machine once it has reached this state. Causes such as port exhaustion and DNS issues were discussed, as well as suggestions on how to access the system and application log files, and to generate an OS crash dump. It was also suggested to review reassess the configuration and consult other Horizon tech communities. ControlUp historical data and the support article https://support.controlup.com/ docs/controlup-agent-temporary-mode-and-how-to-change-it?highlight=IsTemporary#what-is-the-fix-for-this-problem were also included.
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Read the entire article here...
How to allow scripts / commands to work in ControlUp Edge DX?
A user inquired about needing to do something special to allow scripts/commands to work in ControlUp's Edge DX. It was suggested to move the question to the 'Controlup-edge-dx' channel, and a support worker offered to check in with the scheduled engineer. It was then revealed that the issue was related to solve actions instead of Edge DX, and the discussion was moved to the relevant channel.
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Read the entire article here...
Driving Use Cases for Choosing ControlUp Edge DX
Two members discussed the driving use cases for choosing ControlUp Edge DX, including Corp laptop having VPN connectivity issues, seeing network latency/connectivity/ISP, and providing admin-level support to users' machines even when not connected to a VPN. Edge DX is designed for FatClients, providing detailed information without needing to be connected to VMs. RemoteDX can also be installed but is solely for showing information while connected to Win365, XenDesktop or Horizon.
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Read the entire article here...
Script “Analyze Logon Duration” runs fine but gives different when I run the script manually
A user encountered a difference in result between running the 'Analyze Logon Duration' Script manually and as an automated action in ControlUp. Possible causes discussed include the monitor triggering it vs. the console, interpreation of the decimal seperator, and events triggered by Ivanti. Support suggested the customer open a ticket to investigate further and to mention this Slack thread. The ControlUp Agent version on the affected desktop was 8.6.5.427.
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Read the entire article here...
Implementation Questions for ControlUp in Corporate and Isolated Environments
A user asked questions about implementing ControlUp in a corporate and isolated environment. The answers explained that Monitors and Data Collectors don't need to be in the same domain, credentials can be used even without trust relationship, and port 40705 needs to be added. Professional Services from ControlUp can be sought for resolving automation issues in an environment with extensive security policies.
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Read the entire article here...
How does ControlUp calculate the current “Protocol Bandwidth Limit”?
The user asked about ControlUp's Protocol Bandwidth Limit measurement and how it is calculated. It was suggested that this measurement may change due to a CPU Readiness problem in VMware, as the guest OS has CPU demand but the host cannot satisfy the demand. It was also suggested to check the CO-stop (%CSTP), which is shown as CPU Excessive SMP Use in ControlUp on the VM level, as well as check for any snapshots present on the virtual machine that could increase %CSTP values and reduce virtual-machine performance.
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Read the entire article here...
Replacing a Weak SSL Certificate in ControlUp
A customer reported a weak SSL certificate from ControlUp (SHA1, wrong hostname, self-signed) and asked if any issues may surface when switching to a trusted, SHA256 certificate with the correct hostname. It was suggested that the certificate switch should work without any issues, but the current COP version, certificate name, and file were requested for confirmation. It was later established that the certificate deployed with Console, Monitor, and Agent was the culprit, and that the old certificate just needs to be replaced.
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Read the entire article here...