When looking to compare network monitoring and performance management solutions AppNeta and ControlUp Edge DX, there are some key differences to consider. AppNeta focuses on network performance monitoring, while ControlUp Edge DX monitors endpoint devices. Additionally, AppNeta uses active probing technology while ControlUp Edge DX uses agent-based technology. ControlUp Edge DX provides additional features for endpoint management including patch management, remote access, and security. Also, the ControlUp team can provide assistance with the initial implementation and configuration for a trial period.
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ControlUp Insights Related Training & Support Archives
ControlUp Insights training and support-related archives from inside the ControlUp Community on Slack.
Community Benchmarks Implementation and Overall User Experience Score in Insights?
The user asked if Community Benchmark stats are available only in the Insights > Logon Duration tab, and if there is a benchmark score for overall user experience that combines UX metrics. It was clarified that there is no UX score benchmark yet, but it is part of ControlUp's roadmap. Additionally, CPU/RAM/IOPS usage benchmark is shown in the App Trends report.
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How Can I Generate a Report for IOPS and/or Read/Write Latency for VMware Datastores?
A user asked how to get a report for iops and/or read/write latency for a VMware datastore. It was suggested to use the Host Trends report in ControlUp Insights/Solve or export schedules. A trigger with thresholds can also be used along with the exports or export-cuquery to indicate when the datastore is slow and report back. Host Stress showed latency of almost 1.3 sec. for read and writes.
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Why is My IOP Server Adding 3600s to the Login Time Since the Time Change?
A user asked about the impact of the recent time change in France on their IOP servers, with their login time being 3600s different. Following a procedure provided, they were informed that while it is possible to set the time zone, it wouldn't affect the logon duration. It was then suggested that this is an issue with the agent version, the 8.6.0.192, which should be updated. VSO 89643 on Userville was mentioned as addressing the daylight savings issue, though the portal is only available for on-prem customers. The user should also restart the agent for the changes to take effect.
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ControlUp Insights is 2 hours behind – How do I fix this?
A user asked how to fix the two-hour delay in ControlUp Insights - the solution was to check the time zone settings in IOP Manager, then restart the IOP service. This fixed the issue.
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Is there a sizing guide to how much storage space you need for ControlUp Inights
A user asked about sizing for Insights storage - in the KB, an example of 1,000 RDSH, 500 VDI and 30 Server OS users was given as 3 TB per year with an overhead of 1.3. 8,000 Citrix users, 2,000 VDIs, 3,000 laptops and 1,000 servers will require around 48 TB of storage, which would need an IOP cluster with 3 data nodes. The article from ControlUp KB is no longer available, however ControlUp's Knowledge Base article on prerequisites for Insights on-premises can be found at https://support.controlup.com/v1/docs/insights-on-premises-prerequisites#recommended-installation-types-based-on-sessions.
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Is the ControlUp “Forecasting” Feature Supported on On-Prem?
A user asked if the "Forecasting" feature for Insights Reports was supported on On-prem infra, specifically for the Host Trends report. They were told that it was not available on-prem, and that there were no plans to add this to IOP at this time.
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Accessing Custom “Teams Trends 7days” Insights Report
A user asked for help accessing a custom Insights report "Teams Trends 7days" - they were provided with the full URL to access it both for cloud (https://insights.controlup.com/home/application-trends/) and on-premise (https://insights.domainname.com/teams_trends_7days). Unfortunately, this didn't help and the page comes up blank.
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Analyzing Hive Health and Scout Health in ControlUp Portal
This discussion focused on the difference between hive health and scout health, and the health metrics available in the scout details on the ControlUp portal. It was suggested that a "dead man's switch" be included to better help Scoutbee users with a metric to rule out hive-related issues. Hive availability can also be monitored to understand the reason for no test results in a certain period. The URL for the feature "Scout malfunction alert" is https://support.controlup.com/docs/alerts-for-stopped-scouts.
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Where Does ControlUp Solve Get Its Data?
A user asked why Solve was displaying data and where it was being sourced from - it was clarified that it came from Monitor In-RAM DB and could also be accessed programmatically with the Monitor Cluster Cmdlets.
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