A user asked about sizing for Insights storage - in the KB, an example of 1,000 RDSH, 500 VDI and 30 Server OS users was given as 3 TB per year with an overhead of 1.3. 8,000 Citrix users, 2,000 VDIs, 3,000 laptops and 1,000 servers will require around 48 TB of storage, which would need an IOP cluster with 3 data nodes. The article from ControlUp KB is no longer available, however ControlUp's Knowledge Base article on prerequisites for Insights on-premises can be found at https://support.controlup.com/v1/docs/insights-on-premises-prerequisites#recommended-installation-types-based-on-sessions.
Read the entire article here...
ControlUp Insights Related Training & Support Archives
ControlUp Insights training and support-related archives from inside the ControlUp Community on Slack.
Is the ControlUp “Forecasting” Feature Supported on On-Prem?
A user asked if the "Forecasting" feature for Insights Reports was supported on On-prem infra, specifically for the Host Trends report. They were told that it was not available on-prem, and that there were no plans to add this to IOP at this time.
Read the entire article here...
Read the entire article here...
Accessing Custom “Teams Trends 7days” Insights Report
A user asked for help accessing a custom Insights report "Teams Trends 7days" - they were provided with the full URL to access it both for cloud (https://insights.controlup.com/home/application-trends/) and on-premise (https://insights.domainname.com/teams_trends_7days). Unfortunately, this didn't help and the page comes up blank.
Read the entire article here...
Read the entire article here...
Analyzing Hive Health and Scout Health in ControlUp Portal
This discussion focused on the difference between hive health and scout health, and the health metrics available in the scout details on the ControlUp portal. It was suggested that a "dead man's switch" be included to better help Scoutbee users with a metric to rule out hive-related issues. Hive availability can also be monitored to understand the reason for no test results in a certain period. The URL for the feature "Scout malfunction alert" is https://support.controlup.com/docs/alerts-for-stopped-scouts.
Read the entire article here...
Read the entire article here...
Where Does ControlUp Solve Get Its Data?
A user asked why Solve was displaying data and where it was being sourced from - it was clarified that it came from Monitor In-RAM DB and could also be accessed programmatically with the Monitor Cluster Cmdlets.
Read the entire article here...
Read the entire article here...
Investigating an Automated Insights Export Issue
The team experienced an issue with automated Insights export emails being sent to all their users. After investigation, it was found that the agent on the license server was not correctly collecting the data and sending it to Insights. The export was deleted and a possible solution was suggested.
Read the entire article here...
Read the entire article here...
Historical Data stopped updating in ControlUp
The user had difficulty seeing historical data since February 23 despite service restart, and opened a support ticket. It was suggested to restart the service or to wait for an upgrade to 8.7. A large mass of data tickets were uploaded, and it will take a day or two for the data to be processed and the issue to be resolved. 8.8 with its multi-tenancy feature is due to be released and the user was excited by the news.
Read the entire article here...
Read the entire article here...
Newly Added Citrix ADCs Not Showing Up In ControlUP Insights or Solve
The user needed help with adding Citrix ADCs to CUP with Insights and Solve not displaying. It was suggested that the user should check if they used shared credentials and use a data collector. It was also suggested to add credentials to the monitor settings and change the connection settings to the shared credential, with a link to https://support.controlup.com/docs/configuring-shared-credentials. The user was thankful for the help.
Read the entire article here...
Read the entire article here...
How to view (in the user reports) how long the session was idle on ControlUp?
The user wanted to track idle time in user reports, but couldn't find the column in the default view. It is available in the User Activity historical report. Wouter and Joel advised to access this data from Insights or the Solve button, but the column has not been ported over due to inaccuracy. The user eventually found it.
Read the entire article here...
Read the entire article here...
Any plans to upgrade ControlUp with Splunk to a version 9+?
The IOP team is looking at upgrading Splunk to a version 9+ after a customer's security scan revealed multiple vulnerabilities for versions below 9.x. In the meantime, exceptions have been put in place. IOP is a Splunk OEM product and cannot be incorporated into another Splunk solution, and multiple support requests have been sent as well. Ref #132898.
Read the entire article here...
Read the entire article here...