A user asked why agents cannot be updated via the ControlUp console. It is likely due to lack of admin rights, but AppVolumes can interfere with unzipping files. A possible workaround could be using the monitor command, updating the .NET version to 4.8, or using an Appvolume with the ControlUp agent. The Appvolume method has so far worked successfully. Title: Troubleshooting ControlUp Agent Updates with AppVolumes
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ControlUp Solve
Experiencing Poor Performance in Remote DX on VMs?
Users have experienced poor performance when using ControlUp Remote DX on virtual machines, and wondered if others have had similar issues. It was suggested that they try RDP on a physical machine to test the issue, and to use LDAP or SAML with Solve instead of VNCing through a jump-box. As a workaround, users can minimize their VM for the app they need, which is a little inconvenient, but can make their lives easier.
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Any time line when ControlUp Remote DX data will be included in historical reports?
This Slack discussion discussed upcoming features related to RemoteDX for the ControlUp streaming project: including visibility in historical reports, Client Metrics under Session Details and Gantt, and a new Preset in Session Activity. The user asked about previewing the features in their environment, and the PM offered their availability for a scheduled session.
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How to Display Solve Dashboards on Smart TV?
A user asked about displaying Solve Dashboards on their Smart TV - the solution is to use the "TV mode" button in the upper right-hand side of the dashboard.
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Missing the “Reconnect ” Option for RDP sessions in ControlUp RealTime DX
The discussion focused on the lack of a "reconnect" option in RealTime DX for managing Remote Desktop sessions when resolution changes occur. The team is currently exploring "Solve Actions" as an option, with additional Edge DX capability in the future. Customers are using Devolutions RDM and its "rdp file association" as a workaround for now. ControlUp RDX stands out as it allows for various credential sets and no additional tooling is needed. Reconnect option can be found when right-clicking on the machine instead of the tab. A tabbed RDP manager using the RealTime Console has many benefits, such as copy/paste of clipboard and files.
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ControlUp Solve Feature (CVAD User Sessions) Incorrect Values
A user noticed that sometimes, some of the values in the Solve feature (CVAD User Sessions) was incorrect. The Discovery view can be inaccurate but should be close enough and the default update period is once every 2 minutes. It was suggested to open a support ticket with as much information as possible (including screenshots) and to email them at support@controlup.com
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What ControlUp Trigger / Automated Actions To Use For CVAD Environments?
The user asked what automated actions people use for CVAD Environments and shared some of their go-tos. These included checking session state, trimming processes, adjustingpriority, and rescaling based on RAM. Another user shared their top AA use cases and suggested adding additional Automated Script based actions.
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Enhancing Historical Session States in the ControlUp Console
This discussion suggested adding a drilldown or popup when clicking on the "live" real-time session in Discovery Sessions in the ControlUp console, allowing for historical session states to be readily seen. Insights were discussed as well as the invoke-cuquery command with the mentioned session fields. Historical Reports can be found in Session Details of a specific session under the "right click" action menu. Following this conversation, a feature request was made with the Customer Success Manager for a historical reports drilldown from a drilled down machine, and a bug was identified in Solve.
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Can ControlUp Insight Access be Linked to AD Groups?
A user asked if it was possible to grant Insight access to users associated with groups in AD, similar to how Console access is granted. It was confirmed that access must be granted on a per user basis and that ControlUp is working on a new service including OAuth and Azure AD group integration.
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Troubleshooting “Click the Data Point for More Details” on Discovery, nothing happens
The user was having an issue on Discovery where they were unable to get detailed information after clicking "Click the data point for more details". It was confirmed that the machine had the agent installed and the same process worked with Insights. The issue appears to have been resolved.
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Read the entire article here...