A team member asked about purging specific records from a custom index using the API. Luke responded that it is not possible at this time and suggested raising a feature request. The team discussed different solutions and came up with a suggestion from a PS engineer to use a local script that creates and checks for a file before sending data to avoid duplication. The purpose of the data is for OneDrive migration planning.
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Logs Related Training & Support Archives
Logs training and support-related archives from inside the ControlUp Community on Slack.
Enhancing Citrix Cloud visibility with ControlUp 9.2
A user asked about getting information into ControlUp and having a single pane of glass for data instead of having to go to both ControlUp and the Citrix Cloud console. Another user asked for @member to review and update where Citrix Cloud metrics can be seen in ControlUp, potentially in version 9.2. The first release with some Citrix Connection Failure Logs was 9.1.5, and more visibility into connection failures will be available in version 9.2, with the addition of various connection failure metrics to automated actions. More information can be found at https://controlupcommunity.slack.com/archives/C04B9BLGY0G/p1740515659733499
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Read the entire article here...
Removing Uninstalled Apps from ControlUp Reports
ControlUp users discussed the lingering appearance of FortiClient on CU4C reports despite its removal from all devices. It was suggested to remove the software from the template scope in order for it to no longer appear in future reports. It was also advised to check for any leftover folders or files that may have caused the detection. To exclude it from scan reports, it should only be removed from the template.
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Read the entire article here...
Troubleshooting Legal Disclaimers in ControlUp EUC Scout Setup
A user set up an EUC scout to log into their Citrix storefront but encountered an issue with a legal disclaimer while logging in. They were unsure if the Scout could go past this and asked for ideas. Another user shared a link to a guide on installing custom hives. The first user thanked them for this. There is definitely a desire for a smoother login process.
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Read the entire article here...
Troubleshooting Errors when Adding EUC Environments to ControlUp
A user asked for help with troubleshooting errors when trying to add an EUC environment to ControlUp. Another user suggested checking the agent logs in a specific location and also opening a support ticket for further assistance.
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Read the entire article here...
Setting Up Biometric Usage Logging in ControlUp
Instructions for setting up a system to log biometric usage on endpoints were asked about in a Slack conversation with employees from ControlUp. The goal is to have a storage period of 7 years. Different suggestions were made, including using an API and PowerBI, as well as involving an account manager in the process. The data is associated with the user identity and compliance standards vary by country.
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Read the entire article here...
How to Check if a Horizon Session is Using TCP or UDP in ControlUp for VDI
A user asked if it was possible to see in CU4VDI if the Horizon session protocol was based on UDP or TCP. Another user confirmed that this information is not available in Horizon's protocol/session metrics or in ControlUp, but can be found using netstat, Wireshark, or log files on either the client or agent. They also mentioned that the tool "Horizon Performance Tracker" can show this information, but the user did not have access to a Horizon environment to check.
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Read the entire article here...
How to Run System-Based and User-Based Scripts in ControlUp
A discussion about running a script in the user context of the currently logged on user, but triggered by a system event. Suggestions were made to use system-based and user-based scripts, with an example of setting and clearing tags using registry values. The issue of user/administrative permissions was discussed.
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Read the entire article here...
Adding Application and Services Logs to Windows Event Log Collection in ControlUp
A user asked if it was possible to add Application and Services Logs under Windows Event log collection. ControlUp Support team member replied that this is possible for their demo environment on both VDI and CU4D. They also provided links to articles on this feature.
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Read the entire article here...
Utilizing Ping Identity for Multi-Factor Authentication on ControlUp
A user is excited about new features on the ControlUp platform, including added support for Ping Identity as an Identity Provider. They are unsure of how to use Ping for multi-factor authentication and see that a "pairing code" is needed, but another user clarifies that this is the "secret key" from a "software token app." The article will focus on the new support for Ping Identity and how to use it for multifactor authentication on ControlUp.
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Read the entire article here...