Multiple users discussed an issue where over 100 machines were not showing up or installing the ControlUp Edge DX SIP Agent. A suggestion was made to check the windows event log for events from the SIP agent, as well as running a network tester and ensuring AV exclusions and other prerequisites were in place. Mentioned links include the support article and a related download.
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Logs Related Training & Support Archives
Logs training and support-related archives from inside the ControlUp Community on Slack.
How to Bypass Step Verification with ControlUp
A team member was looking for help with bypassing a step verification for a client's request. Suggestions included using Security Pen Testing or signing in through SAML with the necessary attributes passed by an IDP. After experimentation, removing the "Sign-in to VDI with LDAP" option was found to work. Others who have issues can add their ControlUp email accounts in the VDI console to access this section through SSO.
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Read the entire article here...
How to Clean Up Old Patches on ControlUp Client Devices
A user asked for a way to clean up old patches on client devices without causing any issues. It was recommended to enable logs in the C:\ProgramData\ControlUp\CU4C\logs\files or C:\ProgramData\ControlUp\SecureDX\logs location to check for remediation failures or aborts. It is safe to delete subfolders in the patches folder.
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Read the entire article here...
Understanding Windows Event Logs with ControlUp
A team member asked for an explanation on how ControlUp tool triggers windows event logs such as Errors, Hangs, and Freezes. They also asked for recommended solutions. Another member shared that all winevt log information can be found on ControlUp, which can be filtered down by specific errors to see expanded details. To determine impact on users, troubleshooting and testing may need to be done. The application performance dashboard is recommended for this purpose.
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Read the entire article here...
ControlUp StoreFront Health Checker
The ControlUp StoreFront Health Checker script automates diagnosing and monitoring Citrix StoreFront servers, ensuring optimal performance and reliability.
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Read the entire article here...
How to Create Triggers for MS Defender Endpoint Scripts in ControlUp
A user created a PowerShell script to check if a machine is running MS Defender Endpoint in EDR Block Mode and asked about setting up a trigger for alerts. Another user suggested using event log entries to trigger actions, citing a thread discussing it on the ControlUp Community Slack. The original script is provided in the discussion for reference and the user updates it to address false positive reports. The final version of the script is tested and confirmed to work.
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Read the entire article here...
Configuring ControlUp to Send Logs to On-Prem QRadar using API
A user asked about configuring ControlUp to send logs to an on-prem QRadar using an API. Another user provided the API endpoint and praised ControlUp's developers. The API endpoint can be found at https://api.controlup.io/reference/orgauditlogpubliccontroller_getall
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Read the entire article here...
Bug with User Input Delay on Win 11 23h2 to 24h2 Upgrade
Multiple users reported a bug with user input delay when upgrading from Win 11 23h2 to 24h2, with over 25 devices affected. One person suggested rebuilding perfmon counts may solve the issue. The ControlUp team will investigate on Monday as users have already left the office.
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Read the entire article here...
Troubleshooting: Error when adding CVAD EUC environment to ControlUp Console.
A user was experiencing an error when trying to add a CVAD EUC environment in the ControlUp console. Despite trying different connection methods and troubleshooting, the issue was not resolved. After updating to ControlUp Console 9.1.0.654, the problem was resolved. It was suggested to check for specific console builds or update to version 9.1 as a solution. The user updates to the newest version and the issue is fixed.
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Read the entire article here...
Setting Up Alerts for SQL Always On Availability Group Failovers
A user asked for help with setting up an alert for a customer's SQL Always On Availability Group. Suggestions were made to use a PowerShell script or a scheduled trigger using the Edge DX agent. It was eventually resolved with the use of a PowerShell script that runs every 5 minutes and checks event logs for specific event IDs. No incidents are generated due to the potential scale of scheduled triggers.
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Read the entire article here...