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SaaS & Web App Availability Testing Archives

SaaS & Web App Availability Testing training and support-related archives from inside the ControlUp Community on Slack.

Understanding ALERT RULES Licensing and Usage in ControlUp One EVENTS Tab

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Within the ControlUp One platform, the EVENTS tab includes an ALERT RULES section that is specifically designed for ControlUp for Desktops (CU4D). Users who do not have a CU4D license will encounter a license error when accessing the ALERT RULES tab, even though other areas like OVERVIEW and EVENT DETAILS function normally. This is because the ALERT RULES feature is directly tied to CU4D licensing and capabilities. The ALERT RULES in ControlUp One covers alerting for CU4D, ControlUp for VDI (CU4VDI), and Synthetic Monitoring; however, the creation and management of alert rules within this tab are exclusive to CU4D. For alerting related to ControlUp for VDI and Synthetic Monitoring, users must configure those alerts within their respective products. Once alerts are configured in each solution, they will be aggregated and displayed together in ControlUp One for centralized monitoring. In summary, the ALERT RULES function in the ControlUp One EVENTS tab is dedicated to CU4D alert creation, and attempting to access this function without the proper CU4D license will trigger a license error. Alert management for CU4VDI and Synthetic Monitoring requires using those individual products’ alerting tools, after which their alerts become visible collectively within the ControlUp One interface. This division maintains clear licensing boundaries and functional segregation across ControlUp’s different monitoring products. For more information, see ControlUp’s official documentation on alerting and licensing at https://docs.controlup.com and explore the ControlUp Academy for training on alert configuration and best practices at https://cuacademy.controlup.com.

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ControlUp Synthetic Monitoring Workflows and Workarounds

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A user named Alexander asked Nathan about a known limitation with ControlUp Synthetic Monitoring - specifically, that the server_name is often empty for NetScaler Gateway scouts. Nathan recommended a few different workarounds for auto-restart and suggested adding more fields to the webhook payload for debugging. The suggested workflow was to use resource and query ControlUp Real-Time DX / CVAD for machines or sessions matching the published resource.

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Monitoring Network Connectivity with ControlUp Products

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Users discussed methods to monitor connectivity and performance between different sites on the same network using ControlUp products. It was suggested to use the latency test feature with an on-prem hive to measure various aspects, such as network breaks. One user mentioned a customer who used custom hives at different points to gather more specific information on network breakage. The discussion also mentioned the desire for a feature similar to "RemoteDX Client Metrics" to measure latency between hops. The conclusion was that using custom hives is the best approach for this area of ControlUp.

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Troubleshooting Scoutbees Network Connectivity and Check-in issues in ControlUp

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A user asked for guidance on troubleshooting network connectivity or check-in issues with Scoutbee. They have installed Hive and it appears in Scoutbees, but remains in a red state. Another user suggested contacting support or using the network tester provided by ControlUp. Link to the network tester provided - https://support.controlup.com/docs/how-to-check-network-connectivity-to-controlup-cloud-services?highlight=network%20tester

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Setting Up a File-Triggered Maintenance Mode in ControlUp

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A question was asked about creating a trigger that would monitor a file on a server and put the server into maintenance mode if it does not exist. The response suggested using a scheduled trigger with a PowerShell script to check the file's presence. The suggested script can be found at \\SERVERNAME\Core\ControlUpFileShareTest.txt and can be run with the command "powershell.exe -file c:\tech\scripts\find_files.ps1."

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Troubleshooting Legal Disclaimers in ControlUp EUC Scout Setup

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A user set up an EUC scout to log into their Citrix storefront but encountered an issue with a legal disclaimer while logging in. They were unsure if the Scout could go past this and asked for ideas. Another user shared a link to a guide on installing custom hives. The first user thanked them for this. There is definitely a desire for a smoother login process.

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