Several users discussed a situation where they received a "...Has recovered" email even without any failures. It was suggested that this may occur if a hive comes back online after being offline. It was also mentioned that there were no missed tests or failures during this time. The possibility of this being a bug from the past was brought up, but no resolution was found.
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SaaS & Web App Availability Testing Archives
SaaS & Web App Availability Testing training and support-related archives from inside the ControlUp Community on Slack.
Clarifying the Redirect Issue in Custom Hive Overview
Users discussed an issue with Custom Hive Overview where navigating to https://api.scoutbees.io redirected them to a different page. They confirmed that the image was correct and that the redirect was to the documentation page for Scoutbees API, which can now be found at https://api.controlup.io/. They also mentioned that the redirect only occurs when accessing the page through a browser and not through a different connection.
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Read the entire article here...
Confusion regarding Scoutbees API documentation and availability on ControlUp website.
A user reported that the honeycomb API doc link was not working and asked for confirmation on an alternate link. Another user shared using the Scoutbees APIs and asked about any additional work being done for them. The PM was also tagged in the discussion. It was clarified that the Scoutbees API documentation is available on https://api.controlup.io/ under the "Synthetic Monitoring APIs" section in the Table of Contents.
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Read the entire article here...
Troubleshooting and Reinstalling Scoutbees Hive in ControlUp
A user was having trouble updating Scoutbees Hive and asked for advice on the best way to reinstall it while retaining scout data. Others suggested using maintenance mode to stop scouts and ensure no files are in use. Another user experienced some issues with their API key after reinstalling the program and opened a ticket to resolve it. The use of maintenance mode was confirmed as the safest method. ControlUp URLs mentioned include the Support Center and Control Panel.
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Read the entire article here...
Using Synthetic Monitoring to Monitor External Services, URL Recommendations from ControlUp Members
Members discuss using synthetic monitoring to monitor external services such as Zoom, Telegram, Discord, and Slack. They mention the benefits of receiving alerts for service outages, and the need to determine reliable URLs for monitoring. Netify.ai's list of applications with their corresponding URLs is suggested as a starting point. There is also a mention of possibly bundling apps to streamline the process.
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Read the entire article here...
Automating Creation of ScoutBees with ControlUp API
Users discussed the possibility of automating the creation of ScoutBees for an on prem hive and integrating it with their ticketing system. It was mentioned that this feature was on the roadmap for q323 but never implemented. A ControlUp representative mentioned that the capability to use automation tools for installation will be available in about a week or two, while a feature allowing to connect the same Alert policy to multiple scouts in Q2 may also address their needs.
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Read the entire article here...
Building a Scoutbees Use Case Library: Input Needed!
The ControlUp team is working on a use case library for Scoutbees and is asking for input from users on how they use the tool to streamline processes and make their work easier. They hope to create a resource that can be shared with all users to maximize the tool's value. Some examples of usage are listed for EUC Scout, infrastructure, applications, web transactions, and various monitoring options.
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Read the entire article here...
Improving Flexibility for Scoutbees Maintenance Windows in ControlUp UI Design Discussion.
A discussion about the Scoutbees Maintenance Windows being greyed out or disabled in the UI design. The issue is brought up that this is not workable for those with a lot of maintenance windows (e.g. MSPs). Another user asks about keeping the scout enabled but snoozing the alerts, and it's mentioned that this feature will be available in Q1. However, the idea of adding time of day as a condition for an alert is suggested for more flexibility in the future.
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Read the entire article here...
ControlUp Community Meetup #10 – Best-Kept Secrets of Synthetic Monitoring with Sivan Kroitoru
Watch ControlUp Community Meetup #10 with Sivan Kroitoru, Technical Training Lead, and her special guest, Ehud Goldshtein, Senior Product Manager, for a deep dive into ControlUp Scoutbees, our synthetic monitoring solution. But that's just the start! After the deep dive, Sivan opens the session for a lively Q&A.
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Read the entire article here...
Improve Data Analysis with ControlUp’s Graph Options
A discussion took place about the graphs on ControlUp related to PING scouts - while users can select a specific hive, it was suggested that it would be beneficial to have them all plotted on one graph for easier comparison. The option for separate hive graphs can be found by clicking the drop down menu.
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Read the entire article here...