Users discussed the use of synthetic monitoring for critical website availability, certificates, and meeting room hardware. It can also be used for internal and external SaaS app availability, and can help with informing users about issues before they call in. Multiple scenarios were discussed about how this can be beneficial for IT professionals.
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SaaS & Web App Availability Testing Archives
SaaS & Web App Availability Testing training and support-related archives from inside the ControlUp Community on Slack.
Troubleshooting an Upgrade from Citrix EUC Custom Hive 1242 to 1244 with Missing Chromium Instances
Troubleshooting an upgrade from Citrix EUC Custom Hive 1242 to 1244 revealed that scouts were no longer reporting and Chromium instances were missing. Support was requested and a similar issue was found on a fresh 1244 installation. A request was made for the 1243 packages to test.
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Read the entire article here...
Setting Up a File-Triggered Maintenance Mode in ControlUp
A question was asked about creating a trigger that would monitor a file on a server and put the server into maintenance mode if it does not exist. The response suggested using a scheduled trigger with a PowerShell script to check the file's presence. The suggested script can be found at \\SERVERNAME\Core\ControlUpFileShareTest.txt and can be run with the command "powershell.exe -file c:\tech\scripts\find_files.ps1."
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Read the entire article here...
Troubleshooting Legal Disclaimers in ControlUp EUC Scout Setup
A user set up an EUC scout to log into their Citrix storefront but encountered an issue with a legal disclaimer while logging in. They were unsure if the Scout could go past this and asked for ideas. Another user shared a link to a guide on installing custom hives. The first user thanked them for this. There is definitely a desire for a smoother login process.
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Read the entire article here...
ControlUp Hive Upgrade Workflow Issue and Request for Improvement
A user encountered an issue with the ControlUp Hive upgrade process and opened a ticket with Support. Upon confirmation from Support, it was found that the upgrade process requires the Hive name to be provided on the command line, which can be inconvenient for organizations managing multiple Hives. The user submitted a feature request for an improved upgrade path and ControlUp is currently looking into this.
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Read the entire article here...
Utilizing Ping Identity for Multi-Factor Authentication on ControlUp
A user is excited about new features on the ControlUp platform, including added support for Ping Identity as an Identity Provider. They are unsure of how to use Ping for multi-factor authentication and see that a "pairing code" is needed, but another user clarifies that this is the "secret key" from a "software token app." The article will focus on the new support for Ping Identity and how to use it for multifactor authentication on ControlUp.
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Read the entire article here...
Upgrading ControlUp Custom Hives: Understanding the /name Switch
ControlUp users discussed an issue with upgrading a Hive via an endpoint management tool. A link to an article on upgrading Custom Hives was shared, mentioning the requirement of a token for upgrades. Another article with instructions for a silent installation was also mentioned. A user questioned the need for a /name switch during an update and it was clarified that the switch is only required if the Hive name needs to be changed. The article will be updated to reflect this.
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Read the entire article here...
Managing Multiple Sites in ControlUp
A user asked about adding multiple sites to one scout in ControlUp. Another user suggested using a Custom Script Scout to consolidate multiple checks into one. However, this may result in a loss of some per-site features and alerting. Currently, ControlUp does not allow for multiple endpoints per scout. The team is looking into potentially incorporating this feature at a later time.
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Read the entire article here...
Creating Scouts with API Key and Silent Install for Custom Hives
A user asked for assistance in creating scouts using an API key. Another user shared a link to a Knowledge Base article on silent installs for custom hives.A member asked for clarification on the API and offered to answer any questions.
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Read the entire article here...
ControlUp Users Discuss Trigger Export and Future Potential for Aggregated Alerts Portal
ControlUp users requested a PowerShell command to export all enabled triggers with configuration, and a possible solution was shared. It was mentioned that a new "alerts" portal will be available to aggregate all triggers, events, and alerts from physical, virtual, and Scoutbees, with potential for a public API in the future. This could improve IT service intelligence, mapping services to business processes. A one-time trigger export can help in understanding ControlUp's detailed alerting process, but interested users can speak to their CSM/TSN for early access to the beta version of the new alerts portal.
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Read the entire article here...