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VDI Related Training & Support Archives

VDI training and support-related archives from inside the ControlUp Community on Slack.

Improving App Identification in ControlUp VDI with Expanded Streaming API

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A user was having difficulty identifying a CPU-heavy app in their VDI. They realized that the App Trends report was showing an average, which was being skewed by multiple instances of the same app with only one of them using significant CPU. To address this, ControlUp is expanding their VDI Streaming REST API to allow for pulling process data with filters. Users can contact their CSM/TSM or open a support ticket for assistance.

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Updates on ControlUp for Apps and Licensing Options

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The discussion was about the new feature ControlUp for Apps. Due to a technical issue, users cannot trial the feature directly from the product. They can either wait or contact their account team to manually start the trial. To purchase this feature, customers must have either a Platform license or purchase the add-on option, with the license count matching their current licenses. The commenter also mentioned that ControlUp One may not be suitable and can do an internal follow-up for the user. The Platform license may be beneficial for customers depending on their needs.

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Troubleshooting Agents Showing Error State – ControlUp Discussion

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The discussion revolves around troubleshooting why agents show an error state in the web console every morning, despite being installed on nonpersistent machines with the ONLYSTARTONBOOT and REGISTERBYMACHINENAME options. When looking into the event viewer, an agent was discovered to have started offline with Event ID 98. A member suggests that the terms being used refer to the physical device agent/product, while the .NET console and auto connect are for the virtual/vdi agent/product, prompting a clarification about the intended use of the agents. The end goal is to utilize the reporting within the VDI portion. Assistance is offered to the user if needed.

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How to View Incidents in ControlUp

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A user asked about viewing incidents in ControlUp, and was informed that they can be viewed in the real time console or the VDI audit log. The user was specifically looking for triggers and was informed that only triggers with follow-up actions will show in the audit log.

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Troubleshooting VDI Access in ControlUp One

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There was a discussion on an issue with accessing VDI in ControlUp One after disabling certain log in method. It was suggested to check permissions and add DEX user to Controlup admins. Another option is to enable the "sign in to VDI... with LDAP" checkbox. Possible solution is detailed in the article https://support.controlup.com/docs/vdi-daas-authentication-methods. Suggestions were given to check C:\windows\ServiceProfiles\NetworkService\AppData\Roaming\ControlUp\cuMonitor.log for monitor name that handled the request.

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Finding App Launch Instances on Endpoints with ControlUp API

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A user asked how to find the number of instances of an app launched on endpoints over a specific period of time. Another user provided a Powershell script that can be used to retrieve this information from the ControlUp API. The script can be modified to change the start and end date-times. The response also included a screenshot of the values for "citrix.desktopviewer.app.exe" for a demo tenant.

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