Tune in to Episode #18 of ControlUp Community Radio, where host Douglas Brown welcomes Daniel Wedel, CEO and Senior Consultant at Wedel IT. Daniel brings over 20 years of experience in End-User Computing (EUC) and shares his insights on the industry's evolution, emphasizing significant improvements in reliability, management, and technology complexity.
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VDI Related Training & Support Archives
VDI training and support-related archives from inside the ControlUp Community on Slack.
Viewing Windows Events for VDI on the ControlUp WebUI
Users discussed the possibility of viewing Windows Events for VDI on the WebUI, as it can be done on the ControlUp Console App. It was mentioned that the historical data shows limited visibility and that a live view will be brought to Dex, although it is not known when.
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Read the entire article here...
Testing Application Functionality with Synthetic Monitoring for Citrix-Delivered Apps
A user asked about the possibility of testing application functionality with Synthetic monitoring, specifically for Citrix-delivered apps. Currently, the EUC test only checks the session itself and there is a web transactions test for SaaS apps. However, application functionality testing is not yet included in synthetic monitoring, specifically for Citrix-delivered apps.
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Read the entire article here...
Investigating Bogus Framebuffer Memory Usage with ControlUp
A user reported experiencing strange values in framebuffer memory usage for certain processes in a customer's Citrix environment with NVIDIA L4-4Q. They discovered that this issue can be caused by a broken Citrix XenDesktop graphics driver and was able to fix it by uninstalling and reinstalling the VDA. This issue has also been observed by Microsoft, who have a similar issue with GPU process memory counters reporting incorrect values. A support ticket has been opened for this issue and the ControlUp community has also seen similar cases.
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Read the entire article here...
Troubleshooting Resource Leak Issues with ControlUp Agents
A user reported seeing a resource leak in both the cuagent and sipagent of three machines. The screenshot shows one machine with a 17-day uptime and a sustained 25% CPU for the sip agent. The user asked if there were any known resource leak issues in the 9.0.5.423 and 2.15 agents. Another user responded, saying they were not aware of any issues with 2.15 for Desktops and asked if the machines were Windows desktop OS and single user machines. They also suggested checking for AV exclusions, providing a link to documentation for setting them up. The original user confirmed that the machines were single user persistent VDI and said they would check the AV exclusions. URL mentions: https://support.controlup.com/docs/en/av-exclusions-for-controlup?highlight=exclusi
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Read the entire article here...
Automating Reports for VDI Machines with ControlUp
A new user asked about automating a report for VDI machines with a desktop load time greater than 2 minutes. Another user suggested using the Session Activity Report, or an API provided by ControlUp. ControlUp also offers training and resources through their Customer Success Hub in the product. More information is available in the blog post "Introducing the New ControlUp Customer Success Hub: Unlock the Full Potential of DEX Today!"
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Read the entire article here...
ControlUp Week in Review
We’ve been busy, so I thought it would be wise to update you on what ControlUp has been up to over the past two weeks…. As we’ve been busy…
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Read the entire article here...
Troubleshooting Available Desktop Triggers in ControlUp
A user was experiencing a problem with a trigger regarding available desktops and was looking for advice on how to manage machines that are powered off but technically available. Another user suggested checking the use of autoscale and policy settings. It was also mentioned that a script could be used to track the last power actions, but this is not a native feature.
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Read the entire article here...
Did You Know? ControlUp Remote DX Can Instantly Reveal User Latency Mysteries!
Did you know... ControlUp for VDI (formerly Real-Time DX) includes the Remote DX plug-in, which collects local network metrics from endpoints, including personal devices outside the corporate network. Do you use it?
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Read the entire article here...
Troubleshooting Remote Client Score Metrics in ControlUp after updating environment
A user asked about issues with remote client score metrics after updating their ControlUp environment and corresponding agent. A member from the ControlUp team offered a suggestion to check for specific virtual channels and make sure the cuAgentHelper.exe process was running in those sessions. The user was able to resolve the issue based on this advice.
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Read the entire article here...