A user asked if Enrich is still connected to Edge DX licensing. They want to use Enrich 2.0 with their Jira instance to show machine information for their helpdesk, but they are using VDI and DaaS. Another user suggested reaching out to an Account Executive for assistance. The data being used is from physical endpoints.
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VDI Related Training & Support Archives
VDI training and support-related archives from inside the ControlUp Community on Slack.
Deploying EdgeDX Agent on Virtual Desktops and Checking Licensing – Tips from ControlUp Users
A user asked about deploying the EdgeDX agent to virtual desktops. Others confirmed that it is possible and shared tips for installation, including adding extra settings and checking licensing. The agent can also be installed on non-persistent machines. The licensing system for EdgeDX is per device, and current usage can be seen on the overview dashboard or in the maintenance section of the EdgeDX configuration settings. Links to helpful resources from ControlUp were also shared.
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Read the entire article here...
Understanding DEX’s Authentication Process for ControlUp VDI DAAS
The discussion revolved around DEX's authentication process for the VDI DAAS and how information is passed to the monitors. Depending on a setting, either UPN or email address is used for authentication and may require configuration changes on the security policy side.
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Read the entire article here...
Trouble with ControlUp Trigger Resolved.
A user reported an issue with a trigger they created for ControlUp monitoring. After some troubleshooting with the team, it was determined that the incident reporting on the monitor had been exceeded - support had fixed the issue and everything was now working correctly.
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Read the entire article here...
Experiences with Using SecureDX for Golden Image Patching in VDI
Users discussed their experiences with using SecureDX to patch golden images in VDI, including issues with scans and remediation. Suggestions were given to check logs and potentially disable the CDN. A newly released version of SecureDX may have fixed the issues. Using manual deployments or quick uninstall/reinstall of the agent was suggested.
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Read the entire article here...
Troubleshooting Edge DX Conflicts in ControlUp
After cloning a VM but forgetting to remove Edge DX, a user faced conflicts and duplications between Edge and Secure DX. They tried clearing folders and reinstalling, but ultimately resolved the issue by uninstalling, deleting folders, and using the REGISTERWITHNAME=1 switch. The ControlUp Community offers a guide on this process for non-persistent VDI images. After multiple tries, the issue was resolved by deleting from the console, uninstalling locally, and deleting the program data folder. The user noted relief as the issue was finally resolved.
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Read the entire article here...
Troubleshooting FSLogix Data Collection in ControlUp
Some users reported issues with FSLogix data collection in ControlUp. One user is experiencing a discrepancy between the number of connected users detected and the actual number of sessions. Another user upgraded to version 9.0.5 and is not seeing any FSLogix disks in ControlUp or the Realtime DX or App.Controlup.com. However, another user has not had any issues with FSLogix reporting on version 9.05.
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Read the entire article here...
How to Monitor Disk Space in ControlUp and SQL
It was discussed that it is possible to create a trigger for logical disks to monitor disk space for ControlUp and SQL products. This trigger can also cover physical devices and can be set for a percentage or a specific free space amount. It was advised to use the incident pane to keep track of when the trigger is fired.
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Read the entire article here...
ControlUp Academy: Metrics Dashboard Suggestions for Omnissa Horizon Customers
A discussion took place about what metrics an Omnissa Horizon customer may want on a dashboard. Some suggestions were for metrics about pods, connection servers, and virtual desktop infrastructure (VDI) as well as user access gateway (UAG) metrics and creating custom reports with data collected by ControlUp. There was also mention of creating historical reports and making the process of creating custom reports easier within the ControlUp Analytics feature. The team will gather more information and report back.
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Read the entire article here...
ControlUp Community Radio – Episode #16 – 1st Year Recap with Jed Ayres, CEO of ControlUp
In this milestone episode of ControlUp Community Radio, host Douglas Brown sits down with Jed Ayres, CEO of ControlUp, to reflect on his first year at the helm.
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Read the entire article here...