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VDI Related Training & Support Archives

VDI training and support-related archives from inside the ControlUp Community on Slack.

ControlUp Community Meetup #5 – Technical State of ControlUp, EUC & DEX with ControlUp CTO Jon Wallace

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Watch the 4th ControlUp Community Meetup featuring Jon Wallace, CTO at ControlUp. Jon discusses the current state of ControlUp, shares his views on the IT industry, Digital Employee Experience (DEX), and End-User Computing (EUC), and shares his vision and ideas for the future of ControlUp software and solutions. Jon also answered questions. For example, when asked to explain the value ControlUp delivers IT outside the EUC/VDI space.

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Using Get-HVMachineSummary and Understanding HZ Assigned User in VMware Holirzon View on ControlUp

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In Horizon View, the assigned user of VDIs is not showing in the Real-Time console, but there is a registry key that can be used to turn it back on. This was turned off by default due to a performance concern, but it is believed that the underlying issue has been addressed. In version 9 of the integration, assigned user can be retrieved without extra data. @member may have more insight on this. Use with caution. Title: Registry Key to Retrieve Assigned User in Horizon View

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Installing ControlUp Edge DX on Non-Persistent VDI Images

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A user was having difficulty finding documentation on installing ControlUp Edge DX onto a non-persistent VDI base image. The solution is to add the ONLYSTARTONBOOT=1 argument and to register machines by name in the agent settings within the tenant. Casing is important. The full command is: msiexec /i agentmanagersetup.msi /qn DEVREGCODE=(SampleCode) TENANT=(TenantName).sip.controlup.com ONLYSTARTONBOOT=1 REGISTERWITHNAME=1.

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Help: uptime of a ControlUp Scout could be 0% and Successful Runs :0/0 but when I do a test it works?

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A user asked why a PING scout was running but a HTTP/S scout was not, despite the scout being enabled. They were advised to run "sb-hive.exe debug" from the command prompt in the VDI from the ControlUp management console. Previous discussion can be found at https://controlupcommunity.slack.com/archives/C046DUGB6M9/p1686066701593019. The user was then asked which custom hive version they used.

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Options to Monitor Missing Services in ControlUp 8.8

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A user asked for options to monitor whether a service is missing, and was suggested to use the new service triggers in ControlUp 8.8. This can be done by monitoring the service stop and not configured status, and including the checkmark for just discovered machines. The user faced difficulty with slower login times and broken communications with banking apps due to their security groups not following vendor AV recommendations.

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Is ControlUp Edge DX compatible with base images in a VDI environment, considering GUID issues?

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Edge DX was discussed for use in a VDI environment. Realtime is a better product for virtual environments but Edge does have the user productivity reports which appealed to the client. To make Edge work in a VDI, the registration process must be changed to use machine names instead of GUIDs and a "VDI or don't start service" parameter for the installer must be used. The Edge DX report for Top URLs was also mentioned and can be found in the Dashboards/End User Activity of the knowledge base (https://support.controlup.com/v1/docs/edge-dx-agent-distribution-and-installation-for-windows#command-line-agent-installation).

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How to Remotely Uninstall Agents in Citrix Environment After 8.8 Upgrade?”

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A user asked about updating ControlUp agents in a Citrix environment. The user had previously installed manually but encountered an error when updating to 8.8. An uninstall script (https://support.controlup.com/docs/i-can-t-remove-the-controlup-agent-msi-installed-@member) and use of Tanium was suggested to remotely uninstall the agent. Additional topics discussed were ControlUp Sync Scripts for persistent desktops, and RemoteDX and EdgeDX for endpoint devices. Titles: Remote Uninstall of ControlUp Agent 8.8 in Citrix Environment; Remote Uninstall of ControlUp Agent 8.8 in Citrix with Tanium.

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