A user asked for assistance with an error when installing Edge DX on a "Base image". Other users suggested checking if the web filter is doing SSL inspection and if the root certificate is trusted by the machine running the installer. A specific URL was mentioned for troubleshooting.
Read the entire ‘Troubleshooting Error When Installing Edge DX on Base Image from ControlUp Community Members’ thread below:
Anyone experience this error when installing Edge DX on a Base image?
web filter and firewall show no denies
Base image is that a "Golden image"
It’s just trying to connect to [tenant.sip.controlup.com/api/hello](http://tenant.sip.controlup.com/api/hello). Using standard dot net web request. Which is unable to verify the certificate trust chain.
Is your web filter doing SSL inspection? If so, is the root certificate that replaces the SSL certificate trusted by the machine running the installer?
You should be able to reproduce this by opening the url (replace tenant with your actual tenant name) above in a browser
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