A user had trouble registering for ControlUp Academy and reached out for support. Another user suggested lowering browser security settings or disabling DNS-ad blockers may help. It was also mentioned that using a personal computer outside of the corporate network allowed for successful registration. The Academy provides valuable webinars and training for potential use cases. General information can be found at https://cuacademy.controlup.com/
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Troubleshooting SAML Login for CU4VDI Users
The discussion revolved around an issue with logging in via SAML for CU4VDI users. The error suggested that there were no Active Directory user accounts, even though SAML was being used. The group brainstormed possible solutions and DM'd the original poster for more specific information.
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Read the entire article here...
Troubleshooting ControlUp Upgrade Process
An employee is troubleshooting the upgrade process for ControlUp. They are updating from version 9.0.5.423 to 9.1.5.445 and have encountered an rpc error when trying to add a monitor to a specific region. The issue is due to the console using the Windows identity of the person running the console, so the user may need to run the console as a user with permission or deploy the monitor through PowerShell. The recommended upgrade order is console, monitor, data collector agents, and all other agents. The ControlUp website has a guide for upgrading and the employee has a further question about downloading the Real-Time DX Console.
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Read the entire article here...
Setting Up a File-Triggered Maintenance Mode in ControlUp
A question was asked about creating a trigger that would monitor a file on a server and put the server into maintenance mode if it does not exist. The response suggested using a scheduled trigger with a PowerShell script to check the file's presence. The suggested script can be found at \\SERVERNAME\Core\ControlUpFileShareTest.txt and can be run with the command "powershell.exe -file c:\tech\scripts\find_files.ps1."
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Navigating the “Grant Temporary Device Admin Access” Workflow Template in ControlUp
A user asked about the "Grant Temporary Device Admin Access" workflow template and the script it runs. They wanted to know where the script is stored and what it does. Other members helped by providing the script ID and retrieving the script for the user, as well as suggesting ways to edit the template for different use cases. The script and template are available in ControlUp's automation library.
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Solutions for Purging Specific Records in ControlUp Custom Index
A team member asked about purging specific records from a custom index using the API. Luke responded that it is not possible at this time and suggested raising a feature request. The team discussed different solutions and came up with a suggestion from a PS engineer to use a local script that creates and checks for a file before sending data to avoid duplication. The purpose of the data is for OneDrive migration planning.
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Read the entire article here...
Uninstalling ControlUp agent on multiple devices with different versions
A user asks for help uninstalling the ControlUp Windows agent from multiple computers with different versions. They plan to use Tanium to uninstall, and ControlUp documentation provides the necessary uninstall script. Others advise on potential issues with enabling version control and note that ControlUp does not change the MSI GUID with each version. The user praises ControlUp's developers and their consistency.
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Enhancing Citrix Cloud visibility with ControlUp 9.2
A user asked about getting information into ControlUp and having a single pane of glass for data instead of having to go to both ControlUp and the Citrix Cloud console. Another user asked for @member to review and update where Citrix Cloud metrics can be seen in ControlUp, potentially in version 9.2. The first release with some Citrix Connection Failure Logs was 9.1.5, and more visibility into connection failures will be available in version 9.2, with the addition of various connection failure metrics to automated actions. More information can be found at https://controlupcommunity.slack.com/archives/C04B9BLGY0G/p1740515659733499
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Capturing and Reporting on Horizon Client Versions for Remote Users
A user asked for recommendations on how to capture and report on Horizon Client versions from connecting devices for remote users. Another member suggested checking the "HZ Client Version" column for this information, as well as the "Initial HZ Client Version" column in the historical Session Activity report.
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Read the entire article here...
Monitoring with a Weird Service Name in ControlUp
A user asked for advice on using a weird service name for monitoring. The team suggested trying it without parentheses and creating a user voice item for this feature. It was also suggested to try using the service name instead. Wild cards can be used for partial matching in triggers.
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Read the entire article here...