A user asked about the maximum retrigger delay for alerts and was told that it is 86400 seconds, with a suggestion to add it as a feature request. The user plans to reconfigure their script in the meantime.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Powershell Cmdlets for Hypervisor Connections in ControlUp
A user was seeking confirmation about the availability of powershell cmdlets for hypervisor connections and received a link to the relevant documentation. The conversation revealed that while cmdlets for cloud connections are available, there is no information about vCenter connections, but further inquiry will be made to see if it will be added in the future.
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Read the entire article here...
Troubleshooting the ControlUp Agent Installation Process
Multiple users discussed an issue where over 100 machines were not showing up or installing the ControlUp Edge DX SIP Agent. A suggestion was made to check the windows event log for events from the SIP agent, as well as running a network tester and ensuring AV exclusions and other prerequisites were in place. Mentioned links include the support article and a related download.
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Read the entire article here...
How to Handle a “Has Recovered” Email from ControlUp
Several users discussed a situation where they received a "...Has recovered" email even without any failures. It was suggested that this may occur if a hive comes back online after being offline. It was also mentioned that there were no missed tests or failures during this time. The possibility of this being a bug from the past was brought up, but no resolution was found.
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Read the entire article here...
Understanding Session ID in ControlUp Session Activity Report
A user asked for clarification on the meaning of the Session ID value in the User Session Details section of the Session Activity report. Another user responded that it refers to the Windows session ID and thanked the person who asked for their question.
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Read the entire article here...
Integrating Survey Toaster in Windows Settings
The team discussed the presence of Survey Toaster in the notification and actions section of Windows Settings. It is installed with the ControlUp agent for desktops, and should appear after a survey has been sent to a device. There should be two entries for Surveys and Survey Toaster.
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Read the entire article here...
Troubleshooting Missing Filter Option and Client IP in ControlUp Session Activity Report
A user posted a question about a missing filter option in the Session activity report and troubleshooting why the client IP is not showing. Others chimed in with potential causes and solutions, such as checking for changes in RDP secure gateway, thin clients, and the API. The issue seems to be a bug with the initial client IP column.
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Read the entire article here...
How to Bypass Step Verification with ControlUp
A team member was looking for help with bypassing a step verification for a client's request. Suggestions included using Security Pen Testing or signing in through SAML with the necessary attributes passed by an IDP. After experimentation, removing the "Sign-in to VDI with LDAP" option was found to work. Others who have issues can add their ControlUp email accounts in the VDI console to access this section through SSO.
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Read the entire article here...
Troubleshooting Hypervisor and Agent Connection in ControlUp
A user encountered an issue with their hypervisor not linking to the agent, despite it being installed and manageable in ControlUp console. Other users suggested checking the hypervisor connection and agent connection to a monitor in the console, as lack of connection to a monitor could prevent data from being sent to DEX.
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Read the entire article here...
Citrix Workspace App Access: RemoteDX Plugin and Installation
The RemoteDX Plugin is not installed for users accessing the Citrix Workspace App through a web browser. Both the Workspace App and RemoteDX Plugin need to be installed on the device for session establishment.
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Read the entire article here...