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ControlUp Community Training & Support Archives

All training and support-related archives from inside the ControlUp Community on Slack.

Performance Monitor Counters – An Overview

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@member shared insight into various Performance Monitor Counters, such as CPU Queue Length, Disk Queue Length, Open Handles, Context Switches, and Peak User Input Delay. These metrics measure capacity, thread waiting to be executed, open file handles, rate of context switches, and maximum delay experienced by user input, respectively. Information on these metrics can be found in Microsoft documents (https://systemcenter.wiki/) and a blog post by ControlUp (https://www.controlup.com/resources/blog/).

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Documentation on Encryption of Data Sent to AWS from Monitors

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The user asked for documentation regarding the encryption of data sent to AWS from monitors. It was suggested to check out https://support.controlup.com/docs/controlup-architecture-security-concepts. All data is encrypted with the Rijndael algorithm (AES) with a 128-bit encryption key. Depending on the mode either ControlUp Cloud servers or local storage will be used to store the key.

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Timeout Guidelines for Running Scripts with ControlUp

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A user asked about recommended timeout when running a script - ControlUp suggested that for simple scripts, 60-120 seconds should suffice, but for more complex scripts, longer timeouts can be set. Depending on the complexity of the Script, averages can be gathered to configure the timeout. The Support page for Script Configuration Options is https://support.controlup.com/docs/scripting-guide#script-configuration-options.

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Admin Rights Required for Upgrading the ControlUp Monitor?

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The user asked if administrative privileges were required to upgrade the monitor from the console on another VM, and if they were needed for the one-time upgrade from 8.6 to 8.7. It was clarified that the organization owner MUST be the first user to upgrade the Real-Time Console to version 8.8, but after that any user can upgrade to 8.8 with any admin rights; and the organization owner is only required for the initial upgrade from 8.6 to 8.7. A user can be added in "AD Connections" with admin rights to override the user used to upgrade the monitors.

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Obtaining a CDF Trace with ControlUp Automation

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A user asked if there is a built-in script to obtain a CDF trace remotely; another user suggested using the Processes/Run As command to achieve this. A script for this task was created but not added to the Community Library; it can be found at this link: https://github.com/Trentent/WorkInProgress/raw/master/CA%20-%20Citrix%20Database%20Down%20-%20Start%20CDF%20Trace.zip More information on ControlUp Automation can be found at this link: https://www.controlup.com/resources/blog/entry/controlup-automation-faster-than-a-human-augmented-troubleshooting/

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Solving Internal Network Connectivity Issues from ControlUp

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A user reported an issue when trying to run a network connectivity check script from ControlUp - a password was being requested but the documentation was not indicating anything about this. However, the user realized they had a typo. It was then suggested to do a "test-netconnection mon1 -port 40706" which revealed the problem was internal and related to cluster communication. Support was contacted to get to the bottom of the issue. The Academy can be found at https://support.controlup.com/v1/docs/how-to-check-network-connectivity-to-controlup-cloud-services.

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