A user was experiencing an issue when using the 'Assist' option in Edge DX on MacOS devices with Agent version 2.12.4.1038 (GA). They receive an error message when trying to send a message or use remote control. However, with Agent version 2.11.0.636 (GA) they had no issues, and the suggestion was to confirm the devices were "online" in the console.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Sivan’s “Did You Know”: Office Hours on Physical End Points and Triggers
This week, the user is hosting an Office Hours session on Physical End Points, and another one on Triggers with tips and best practices. The user also wishes everyone a happy holiday. https://cuacademy.controlup.com/
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Read the entire article here...
Investigating Input Delay Causes using ControlUp
A user wanted to understand the cause of an input delay (measured at 60s), but the CPU said 21%, hover-over didn't show anything, and active processes revealed nothing more than 0%. The suggestion was to look at the process_stops index, but there is no way to add this into an alert for easy identification.
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Read the entire article here...
Creating a Trigger to Compare Two PVS Stores in ControlUp
A user asked for help creating a trigger which compares two PVS stores and sends an email if not identical. @member suggested ChatGPT, which can add an error to the event log if the contents are not the same, and a second trigger can be set up for the error. A PowerShell script was provided which writes an error message to the event log if changes are present in the folders, with the needed event log name, source, and EventId customizable.
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Read the entire article here...
Upgrading Devices to Windows 10 Version 22H2
A user asked about upgrading devices running Windows 10 version 1909 to 22H2 with a script, and it was suggested that they use a patching manager like WSUS or SCCM. ChatGPT also provided a link to a resource for more information at https://chat.openai.com/share/c88a87a6-dccd-4008-9d32-8f6ea84b3019.
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Read the entire article here...
Feature Requests to Expand ControlUp Reporting Capabilities
A user asked that ControlUp allow for Historic Data for GPU and Datastore latency and I/O historically in Reports via UserVoice suggestions, and urged others to upvote. ControlUp revealed they have already implemented Historic Data for GPU in some environments, and do not find granular Datastore data for latency and I/O useful since they don't look deeper than average/max over 5 minutes.
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Read the entire article here...
Creating Two of the Same Script Actions in a MSP Environment using ControlUp
A user asked for help in creating two of the same script actions for different clients in a MSP environment. Suggestions included manually copying settings/script content and editing the XML file, changing the SBAId and/or SBARootID. It was confirmed that any GUID would work by changing the RootSBAId in the XML.
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Read the entire article here...
Script for CVAD Disconnect Reason Column in ControlUp
A user was looking for a script to get the CVAD disconnect reason column, but couldn't find anything in the script library. Bill suggested that it could be related to session failures - the user then clarified that they were trying to get data from the Citrix API (OData) for the CVAD disconnect reason column and it was not showing any data apart from 'unknown'.
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Read the entire article here...
Monitoring Master/Golden Images with ControlUp
A user asked if anyone was using ControlUp's controllers pane to monitor Master/Golden Images for software changes. Triggers can be used to alert when msiexec.exe is detected. The install date cannot be used, but it is roughly equivalent to a WMI query.
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Read the entire article here...
Excluding Machines from the On-Prem Console View in ControlUp
The user asked how to exclude machines from the Machines view in an on-premise console. Following a suggestion from another user, they need to remove permissions on hypervisor level for the service account being used. While this can be done at the cluster level, they wanted to suggest a filter in the Console to make it more practical. They will open a feature request for this. As a workaround, unchecking a box can be done. For more details refer to the article: https://support.controlup.com/docs/en/excluding-a-machine-hypervisors-from-the-monitor?highlight=exclude.
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Read the entire article here...