A user was having trouble getting their automated trigger to run their analyze logon script, and has identified that it is likely caused by running in MSP mode. Support has suggested clearing the console cache, and further investigation is taking place.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Adding a Brand New Tenant to Multi-Tenancy in ControlUp
When adding a brand new tenant (client) to multi-tenancy, a user must first use Click HERE button in MSP Mode, which is found below, and register a login access manager with an email address; the Register button will not work.
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Read the entire article here...
Understanding App Load Time in ControlUp
A user asked if there is a document outlining how App Load Time works. There is only one App Load Time entry for Edge and Chrome, and ControlUp will only monitor the app load time for the first app it sees. More information can be found at https://support.controlup.com/docs/en/app-load-time-?highlight=app%20load%20time.
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Read the entire article here...
How to automate “Force Reset VM” in the real-time console for a ControlUp Trigger?
A user asked if there is a way to automate a 'Force Reset VM' using the real-time console for a trigger. The ControlUp 8.8 Powershell module includes the option to use Solve Actions for this need. A sample script will be available at the end of the month.
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Read the entire article here...
ControlUp Script that sends a message box to a user in a Citrix session with a text plus clickable link or URL
I would like a script that sends a message box to a user in a Citrix session with a text plus clickable link or URL. Is that possible? I have tried to e...
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Read the entire article here...
How to Troubleshoot ‘Request Timed Out’ Error When Implementing ControlUp’s High Latency Analysis Script
A user asked for help with a script found at https://www.controlup.com/script-library-posts/analyze-high-latency-issues/, which was running the full 5 minutes before timing out. A member suggested to change the endpoint IP to the public one if the client is on the same network or at least pingable, but noted that most home firewalls will not allow ping so it will likely time out.
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Read the entire article here...
What command is executed when you right click on a proces and “kill process”?
When right-clicking on a process and selecting "kill process" using the RT Console, the user asked what command is being executed. They needed to create an automated action to kill winlogon.exe, which is preventing sessions from logging out. It was suggested that they use the Powershell Cmdlets for SOLVE Actions, as found in the ControlUp documentation. Alternatively, a stop-process force or taskkill can be used as part of a logoff trigger.
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Read the entire article here...
How to Select Storage Region and Understand Security in ControlUP (Cloud)?
A user asked about setting up ControlUp Cloud - the default regional location depends on the user's location and can either be the US or EU. Historical data loss will occur if migration to a different region is requested. The region specific locations are US-East-1 (N. Virginia) and EU-central-1 (Frankfurt). There might also be some customers on eu-west-1 (Ireland). Any client identifiable information should be discussed with the sales team.
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Read the entire article here...
How to Collect and Transfer Non-Native ControlUp Data for PowerBI Visualization?
A user asked if it was possible to automatically capture user data from endpoints, store it in a csv located in a central shared location, and present it using PowerBI. Both Wouter and someone else responded to confirm that this is possible, though code cannot be shared from outside a customer's environment. The best suggestion is to create a scheduled trigger or a user logon trigger to continuously capture data and aggregate it into one master csv.
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Read the entire article here...
Why is the ‘NIC Dropped Receive Packet’ Counter Fluctuating in RDS and How Can I Troubleshoot This Issue?
The user was troubleshooting RDS performance issues and noticed that the NIC Dropped Receive packet counter went up and down on some servers. It was discovered to be from the HyperV host and was found under Performance Counter > Network Interface > Packets Received Discarded. Title: Troubleshooting RDS Performance Issues with HyperV Host Network Packets
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Read the entire article here...