There is a discussion about a customer's requirement for getting alerts if a user fails to connect to VDI due to no availability. It is mentioned that there is a metric for available machines on the pool level, but it is not specific to individual users. It is suggested that these alerts could be seen in ControlUp reports. The platform in question is Horizon.
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ControlUp for VDI (Real-Time DX) Training & Support Archives
ControlUp for VDI (Real-Time DX) training and support-related archives from inside the ControlUp Community on Slack.
Understanding ControlUp Monitor Database and Query Options
There were questions about where the ControlUp monitor database is stored and what tables are available. It was suggested that the database is stored in RAM and data is only exported to the cloud backend for long enough. There were suggestions to use the powershell invoke-cuquery or api to query the database. It was also mentioned that the export-cuquery may have less impact on the monitor and export more data at a time.
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Troubleshooting Permissions for Running Scripts on ControlUp Monitors
Some users suggested using ssh as a workaround for issues with permissions for running scripts on monitors or for more centralized management. Although it may require a "double hop" process, it can be effective. Python was also mentioned as a possible tool for opening an ssh session that opens Powershell. The advantage of ssh is that it allows for redirecting error and std_out streams. In theory, a similar approach using psexec could work but has not been successful for some users.
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Support for CPM Containers in ControlUp
There was a discussion about migrating from fslogix containers to CPM containers and if it is supported in ControlUp. It was mentioned that there is currently no native integration for CPM containers, but users can request it as a feature. They are currently using FSLogix instead.
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Reporting on Active URLs with ControlUp in a Desktop Environment
A user asked if ControlUp has a way to report on active URLs by user in a hosted shared desktop environment, and it was suggested to use the reporting feature on the ControlUp website. However, it was acknowledged that ControlUp may not be the best tool for generating a web activity report.
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Establishing a Logon Metrics Baseline with ControlUp
A user asked about the best method for establishing a baseline of logon metrics. Installing ControlUp in the environment automatically records logon duration and allows for review of average and max times. The ControlUp Insight product, which provided a community baseline average logon duration metric, has been discontinued. To determine the fastest logon time in an environment, a Windows machine with the ControlUp for VDI agent can be set up in a specific OU. Comparing the current values to the best case would determine the potential for improvement.
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Troubleshooting Gaps in Phases with ControlUp Tools
A member asked for recommendations in troubleshooting gaps between different phases, specifically the Windows Logon Time to FSLogix. Another member suggested using Process Explorer and shared a script that provides a timestamp to align with the tool. They also shared other tools, such as a remote event log tailer and procmon, and a webinar on using these tools. The webinar and tools can be found at https://github.com/guyrleech/Microsoft/blob/master/event%20aggregator.ps1.
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Troubleshooting Missing Data on MacOS Devices in ControlUp
A team member is experiencing issues with missing data, such as Active Processes, Missing Patches, and Power Events, after installing the ControlUp agent on a MacOS device. Another team member suggests deploying ControlUp Config Profiles. It is noted that the missing patches for MacOS may not show as CU4C is not yet available for this operating system. It is clarified that the missing patches in CU4D only show if there are any Apple updates missing, and that CU4C is not linked to the Missing Patch List. More information is sought before providing an answer to the issue.
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Troubleshooting Issues with Unregistered Machines and Zombie Sessions in a Single Delivery Group
A user asked for help with a problem in one delivery group where some machines become unregistered and create zombie sessions. This only occurs in one group, and the cuagent is stuck in stopping state on these zombie machines. The ControlUp team suggested looking at dependencies for the cuAgent and checking the event log to see if the OnStop function has finished. They also mentioned troubleshooting the SCM's responsiveness.
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Troubleshooting Issues in ControlUp: How to View Granular CPU and Memory Data
A user was looking for a more granular view on CPU and memory from the VDI and DaaS reports in ControlUp. It was suggested to use invoke cu-query to export real-time data or use triggers based on specific conditions. The historical pipeline only saves 5-minute data points, but each data point includes Min, Avg, and Max values. This information can be seen in the report UI.
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Read the entire article here...