A user had a question about RBAC and the RT console. They shared their current process - creating folders for each customer server, disabling inheritance, and denying access for all groups except the desired ones. This can be time-consuming and needs to be repeated every time a new group or folder is added. There are plans to simplify this through API's in the future.
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ControlUp for VDI (Real-Time DX) Training & Support Archives
ControlUp for VDI (Real-Time DX) training and support-related archives from inside the ControlUp Community on Slack.
How to Create a Report for User Sessions on ControlUp Citrix Farm
A user needed help creating a report for all user sessions on a Citrix farm and exporting it to CSV. It was suggested to use the APIs for historical data or Powershell scripts. The user eventually found the download button for CSV.
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Read the entire article here...
Switching Organizations and Upgrading in ControlUp
A user asked about switching organizations on ControlUp for migrated VMs and received advice from others. One user suggested contacting support for potential tricks and another shared a solution using the registry. The user also mentioned a way to upgrade via the console and issues with MSI installations. The registry keys mentioned are: HKEY_LOCAL_MACHINE\SOFTWARE\Smart-X\ControlUp\Agent and HKEY_LOCAL_MACHINE\SOFTWARE\Smart-X\ControlUp\Console\EnableAgentManagement = 1.
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Read the entire article here...
Running long scripts in ControlUp and its behavior
A user asked about the behavior of ControlUp when running long scripts. It was clarified that if the same script is rerun before the first one finishes, a separate process will be started and the scripts will run one after another. It was also mentioned that this process will soon be automated and trigger only runs daily if needed. This was done to prevent running the scripts manually too aggressively.
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Read the entire article here...
Troubleshooting: Error when adding CVAD EUC environment to ControlUp Console.
A user was experiencing an error when trying to add a CVAD EUC environment in the ControlUp console. Despite trying different connection methods and troubleshooting, the issue was not resolved. After updating to ControlUp Console 9.1.0.654, the problem was resolved. It was suggested to check for specific console builds or update to version 9.1 as a solution. The user updates to the newest version and the issue is fixed.
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Read the entire article here...
Setting Up Alerts for SQL Always On Availability Group Failovers
A user asked for help with setting up an alert for a customer's SQL Always On Availability Group. Suggestions were made to use a PowerShell script or a scheduled trigger using the Edge DX agent. It was eventually resolved with the use of a PowerShell script that runs every 5 minutes and checks event logs for specific event IDs. No incidents are generated due to the potential scale of scheduled triggers.
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Read the entire article here...
Using ListOfColumns Template Variables in ControlUp Triggers: A Helpful Tip and Exciting New Feature in the Works
Users discussed using ListOfColumns template variables for triggers and the impact of using them. One user shared an example of encapsulating the template with ListOfColumns to use multiple metrics in a trigger. Another mentioned that ListOfColumns can be replaced multiple times and added a warning about this. Another expressed excitement about the potential uses of this feature. The discussion also touched on the possibility of seeing the top 50 biggest files that were written and a suggestion for running a follow-up script to enrich the data. One user mentioned that the developer responsible was not available at the moment, but that more information would be shared soon and a real-time disk monitor was already available. It was suggested that the user hang on until Monday for a cool invite.
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Read the entire article here...
Using ControlUp for Application Inventory: Options and Suggestions
A discussion among ControlUp users touched on the use of CU for application inventory purposes. Some suggested exporting the data and generating reports with PowerBI, while others mentioned an option to request CU to build out new canned reports/API calls within DEX reports for VDI and Edge use cases. One member also mentioned plans to improve application usage reporting in the roadmap. Integration of more inventory related reports was also suggested.
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Read the entire article here...
Updates on ControlUp Community Preset & Dashboards Feature Request
A user asked for updates on the Community Preset & Dashboards feature request, with another customer requesting it during a demo. @member and the newly formed CIG (ControlUp Innovation Guild) are working on custom dashboards. Additionally, the user asked for suggestions for widgets on a dashboard.
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Read the entire article here...
Simplifying Script Management in ControlUp
A user asked if there was a way to update or install all scripts at once, as well as if there was a way to filter or search for specific scripts. Other users discussed the drawbacks of having a menu with hundreds of options and suggested using the search function instead.
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Read the entire article here...