A user asked for help in finding information on maximizing usage of VDI licenses. Other members asked for clarification on the license model. It was suggested that the user reach out to the sales team or CSM for help with concurrent licenses.
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ControlUp for VDI (Real-Time DX) Training & Support Archives
ControlUp for VDI (Real-Time DX) training and support-related archives from inside the ControlUp Community on Slack.
ControlUp Users Discuss Trigger Export and Future Potential for Aggregated Alerts Portal
ControlUp users requested a PowerShell command to export all enabled triggers with configuration, and a possible solution was shared. It was mentioned that a new "alerts" portal will be available to aggregate all triggers, events, and alerts from physical, virtual, and Scoutbees, with potential for a public API in the future. This could improve IT service intelligence, mapping services to business processes. A one-time trigger export can help in understanding ControlUp's detailed alerting process, but interested users can speak to their CSM/TSN for early access to the beta version of the new alerts portal.
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Read the entire article here...
How to Track Resource Usage for Microsoft Teams with ControlUp
A user asks for help in tracking resource usage from Microsoft Teams with ControlUp. Another user suggests looking at the App Trends report to compare usage before and after implementing Teams redirection. The link to the report is provided. The suggested report allows for viewing data points over time for CPU, RAM, and IO usage.
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Read the entire article here...
Clarification on Support for Server OS 2016 by ControlUp for Real-time Agent
A user asked for confirmation on whether Server OS 2016 is still supported by ControlUp for real-time agent. Another user confirmed that it is no longer supported.
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Read the entire article here...
Understanding ControlUp Real Time Console Diagnostics
A user asked about the use of the ControlUp real time console diagnostics and if they run as the user logged into the console or the monitor service account. Another user responded that it can depend on the action being taken, with some actions using the console user's AD account and others using the services account. More details were requested for a more specific answer. Both users confirmed that the same user that ran the console will also be used for the Diagnostics items such as tracert, ping, eventlog, admin$.
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Read the entire article here...
Understanding CVAD Disconnect Reasons in ControlUp and Citrix Director
The discussion focuses on the "CVAD Disconnect Reason" column under User Sessions in ControlUp's web UI. The user has not seen any valuable metrics and another user asks what Citrix Director shows for that reason. It is mentioned that the latest 9.1 and upcoming 9.1.5 releases will have improved metrics for Citrix connection issues. The location of the "CVAD Disconnect Reason" in Citrix's DaaS monitor is also discussed and a link to Citrix's documentation on troubleshooting failure reasons is shared.
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Read the entire article here...
Troubleshooting Timeout Issues between Citrix VDA and Cloud Connector in ControlUp
A user is looking for a way to receive a notification or report for timeouts between Citrix VDA and Citrix Cloud Connector. It is suggested to check the real-time view for Citrix Cloud Connectors and look for relevant metrics that might help.
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Read the entire article here...
How to Obtain Data on Applications and Processes in ControlUp
A user asked about obtaining data on applications and processes used in a specific deployment in ControlUp. Other users suggested using the App Usage Details or App Trends features, as well as the App Statistics report API. It was mentioned that the API allows for folder filtering and that the VDI view in DEX can also provide this information. However, there is no way to filter by a specific deployment in the App Statistics view.
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Read the entire article here...
How to Generate Usage Reports in ControlUp
A user asked about running a report in ControlUp to show how many users logged on simply to use a browser or simple app that requires little resources, using the App Statistics report. Another user suggested using the API to gather session activity and app usage data, and offered to provide examples at a later date. The original user thanked the user and tagged a member of their team.
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Read the entire article here...
Troubleshooting High Pagefault Numbers in ControlUp Community
A user asked for help on a high pagefault issue with the process "Micorosft.mashup.container.netFX45.exe" in PowerBI. Another user shared that page faults can occur due to memory being paged out or opening large files. It is important to check memory utilization, interaction with stored files, and user experience indicators. A specific user's issue was discussed and it was found that the page file was not significantly used.
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Read the entire article here...