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ControlUp Scripts & Triggers Training & Support Archives

ControlUp Script and Trigger training and support-related archives from inside the ControlUp Community on Slack.

Understanding Enrich Enablement Features on ControlUp

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A team member asked about Enrich Enablement and its features - specifically, how it works on the browser, if actions can be executed through it, and on how many platforms it can be enabled. A link to the ControlUp support page for Enrich Browser Extension was shared: https://support.controlup.com/docs/enrich-browser-extension.

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Using ControlUp Triggers for Citrix Monitoring

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A user who is not an expert in Citrix raised a query about getting the same information from ControlUp as their Citrix support team gets from Citrix Monitor. A column in cu4vdi shows the registered state and there is a community trigger for this. The use of Citrix Cloud should not be an issue for the trigger, as conditions can be added to report only when the machine is powered on, regardless of whether it is DaaS or on-prem.

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Integrating Apple Care Info into ControlUp Workflows

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A user suggested adding a new workflow to access Apple Care/Warranty Info through API, and mentioned they are almost done with a script to retrieve the info. Another user suggested submitting a feature request via Uservoice to integrate with Apple. The original script can be found at https://www.neverhadtofight.com/blog/2025/11/06/getting-applecare-info-from-apple-business-manager-api/.

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How to Retrieve Device Scores Through ControlUp’s API

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A discussion on pulling device scores through automation in ControlUp's API took place. An employee suggested a script for doing so at the given URL, as an alternative to using employee scores. The user testing this found a limitation in the number of devices returned, which was addressed by a team member. The method is trapped before it can be lost. Score!

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Analyzing Citrix Reconnect Times with ControlUp

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A user was looking for inspiration on gathering data from ControlUp agents to analyze long connect/reconnect times for a Citrix Shared Desktop session. Members shared that ControlUp recently added a feature to measure Citrix session reconnect times with a breakdown of processes, and offered a script that measures reconnect stages. Another user mentioned working on a solution for measuring endpoint authentication and requested assistance from members with a working Imprivata setup. The conversation concluded with the user planning to reach out to the members for further assistance.

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Displaying Online and Offline Devices with ControlUp

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A user has a question about displaying online and offline devices using the 'last_communication' property with a range filter. Members suggest using a range filter on any other metric or playing around with the advanced editor to modify the JSON. They also suggest looking at more advanced features and plans for the future. The possibility of linking one table to two indexes is discussed, but is not currently supported. A different solution is being looked into for the future.

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Troubleshooting BSODs with ControlUp

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A member shared their experience of seeing a BSOD on a device without any alerts or restarts triggering. Others tried to troubleshoot the issue and determine if the event was recorded. A call was suggested for easier communication. A possible solution was also suggested - checking the WER data during device start. A call was scheduled for further discussion.

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