ControlUp is looking to expand their capabilities to support other IT towers such as SD, RDS, and SCCM. There is a request for Jira integration and a suggestion to open a uservoice for SD. A user shares that they are experimenting with n8n as an intermediary between ControlUp and other systems. The possibility of passing data from n8n to an openai ai agent is mentioned. Another user suggests using a plugin on ServiceNow ticket page for troubleshooting and a ControlUp Enrich integration is discussed. The potential for customization through ControlUp's open API is also mentioned.
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Automation & Alerting Related Training & Support Archives
Automation & Alerting training and support-related archives from inside the ControlUp Community on Slack.
How to View Incidents in ControlUp
A user asked about viewing incidents in ControlUp, and was informed that they can be viewed in the real time console or the VDI audit log. The user was specifically looking for triggers and was informed that only triggers with follow-up actions will show in the audit log.
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Choosing Between EUC and Sync Folders for Creating Triggers: ControlUp Discussion
A user asked about creating triggers for low disk space and wondered if using the folder EUC or the builtin Sync folder was better. Another user suggested using the location of the agent or filter criteria instead. Finally, an offer for help with reviewing the trigger is given.
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Read the entire article here...
Automating Logon Duration Reports on ControlUp
A user inquired about automating the Logon Duration report on ControlUp. Another member suggested using the REST API and a scripting tool to compare data with previous months and generate an analysis. Scheduled triggers or a workflow orchestrator can be used to automate this task.
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Read the entire article here...
Excluding Drives from Low Disk Space Triggers in ControlUp
The team discussed excluding a logical disk (S:) from triggering low disk space alerts. One member suggested using Disk Name instead, but it depends on how the disks appear in the console. Another member is testing a FALSE statement in a collection to not alert on S:. It was also mentioned that there is an option to exclude a drive that fills up and clears out, and there may be some documentation available on it.
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Trouble with REGEX in ControlUp Triggers
Users are discussing using REGEX in triggers and one user asks for help from others who may have experience with this. There is also a link to a REGEX tester and an error is encountered. Some confusion arises around different versions and escaping values. There is a VSO and a workaround is suggested in the meantime.
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Automating Creation of ScoutBees with ControlUp API
Users discussed the possibility of automating the creation of ScoutBees for an on prem hive and integrating it with their ticketing system. It was mentioned that this feature was on the roadmap for q323 but never implemented. A ControlUp representative mentioned that the capability to use automation tools for installation will be available in about a week or two, while a feature allowing to connect the same Alert policy to multiple scouts in Q2 may also address their needs.
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Sending Email Alerts for ControlUp Folder Event Messages
The team discussed how to send an informational email alert when an event is triggered within the ControlUp folder. Different members offered their expertise and suggestions, including using the ControlUp Academy, creating a Windows Event Trigger, and incorporating a PowerShell script to format the email's body. Ultimately, the team concluded that ControlUp does not allow triggering actions based on informational events, but recommendations were made to run a scheduled trigger or use task scheduler to execute the script at regular intervals.
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Accessing Alerts in Edge DX
A member from ControlUp asked about role permission for accessing alerts within Edge DX. Another member replied with a helpful suggestion.
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Using Windows Event Based Triggers for Automated Actions in ControlUp
A user asked about the possibility of passing text/fields from a Windows event log message as arguments for a script action using the Windows event based trigger. Another user noted that this is not currently possible but can potentially be implemented in the future. They provided a link to a support document and explained how to access the necessary information using a sample event based object. Another user suggested using this feature for automated actions based on specific error criteria. Another option is to use built-in actions like reset VM which utilize the ControlUp service account for the hypervisor. ControlUp Academy may have more resources on this topic.
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Read the entire article here...