A user asks for advice on a specific error while using ControlUp Academy. Other users ask for more details and try to help troubleshoot. The user is advised to open a support ticket for further investigation.
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Automation & Alerting Related Training & Support Archives
Automation & Alerting training and support-related archives from inside the ControlUp Community on Slack.
Configuring Triggers for Secure Browse Analysis in ControlUp
A discussion about configuring trigger for a Secure Browse Analysis was mentioned. The option to fire a script after the detection of specific events is currently available for the endpoint agent but not yet for the VDI/DAAS environment. Two ongoing projects, Workflows and the centralized Events feature, aim to simplify this process and will potentially allow for advanced alerts based on the collected data. @member stated that the first phase of the project, Events Management, is currently in beta and will eventually be able to turn incidents based on collections of events. A user expressed interest in trying out this feature after upgrading to the required product version. It was also mentioned that Workflows, although not yet supported, may assist with this issue.
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Read the entire article here...
Enhancing Desktop Alerts with Advanced Device Data and Google Chat Webhooks
ControlUp discusses using Google Chat and Gmail to send advanced desktop alerts with additional device data through webhooks. The new workflow will take a computer name from an alert, pull more data, and combine it into a single JSON payload, with the help of a List Devices node action to filter data based on device ID. Suggestions were given on how to use lists and add user information to the payload. A sample webhook and possible bug were also mentioned.
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Read the entire article here...
Using Variables in ControlUp Alerts
Some variables were suggested, but they didn't seem to work. However, an undocumented {scout.location} variable was found, thanks to a team member, and this can be used to show the Hive in alerts. It's now a matter of adding data.location under Input Variables. The team is also curious about the flow being built and the types of scouts and resources being tested.
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Read the entire article here...
Troubleshooting Template Use in ControlUp
A member asked for help with using a template, specifically using synthetic alerts and API-initiated flows which pass on parameters. They were referred to a video for more details, but when implementing the steps, it wasn't working. After troubleshooting, they realized they were using the wrong API Key. Attachments were included for reference.
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Read the entire article here...
Using Device ID in ControlUp Workflows
A user asked about the format used for Device ID. Another user suggested using the "associated_id" field and provided instructions on how to use it in subsequent nodes. They also mentioned using "{{Start.event.associated_id}}" in the Device ID field and mentioned it can be applied to any field that uses a Device ID. Another user tested this with Device Performance and confirmed it works. There was some confusion about the input array not showing the value, but others confirmed it works with associated_id.
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Read the entire article here...
How to Set Up ControlUp Alerts to Post into a Google Chat Space
A user is asking for help setting up ControlUp alerts to post into a Google Chat Space using webhooks. The issue seems to be on Google's side, as the alerts successfully trigger when tested on an external site. Suggestions for workaround or solutions are given, such as using ControlUp Workflows. Examples and instructions on how to format the HTTP POST within a ControlUp Workflow are provided. The user is able to successfully get it working with Workflows, but is still investigating what type of variables are supported to make the message more meaningful.
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Read the entire article here...
Automating Session Host Rotation in ControlUp for an On-Premises RDS Environment
A discussion about automating and monitoring Session Hosts in ControlUp for an on-premises RDS environment. The conversation touches on using custom scripts, tags, and the ControlUp console to streamline the process. The prototype for this solution will be shared with a team member later.
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Read the entire article here...
Tracking Fired Alerts in ControlUp Console
A question was asked about finding a dashboard or view in the ControlUp console that displays all fired alerts. It was suggested to click on "Devices" and then go to the "Overview" section where the alerts can be found under the "Alerts" tab. A user thanked the community for their help and joked about getting paid to ask the question. The ControlUp Community Slack channel was also mentioned.
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Read the entire article here...
Setting Up Alerts for Specific Endpoints in ControlUp
A user asked how to set up alerts for specific endpoints based on tags or other criteria. Another user suggested that it depends on the type of alert and explained that groups and tags are only present in certain indices. If the desired data is not in the correct index, filtering based on tags or groups may not be possible.
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Read the entire article here...