Multiple users discuss issues with scheduling triggers using various methods and provide tips for debugging triggers and creating debug logs. Additionally, they discuss the complexities of ControlUp's scheduling logic and suggest ways to improve it. They also share the link to a helpful ControlUp script for creating debug logs.
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Automation & Alerting Related Training & Support Archives
Automation & Alerting training and support-related archives from inside the ControlUp Community on Slack.
Issues with Trigger Alert and Starting Services in ControlUp
A user ran into issues with their trigger alert that was supposed to automatically start several services, but only two of them were able to be accommodated by ControlUp. The trigger was set up as a "Process Ended" trigger. Another user suggested trying a script-based action and shared a link to support documentation. The original user will try setting up a new trigger using "Scheduled Task" in hopes that it will work.
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Read the entire article here...
Automating Logoff of Old Horizon Sessions with ControlUp
Some users discuss using ControlUp to automate the logoff of old sessions in Horizon. One user suggests using a trigger pack with adjustable time to log off sessions after a certain period. Another user recommends building an sba that uses the invoke-cuaction for the horizon forced log off action.
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Read the entire article here...
Improving Survey Sentiment Features in ControlUp
A user inquired about adding an action button to the Survey Sentiment feature in ControlUp to run remediation scripts. This is not currently possible, but may be part of the company's roadmap. They do have a user voice on the topic. There is a highlighted link in their documentation, but it is for the opposite function (triggering an automation from a survey). The user also asked if there are any plans for more data insights on root cause level analysis in UCC feature and mentioned that the device name column shows no data. The team responded that they are planning to expose the Sentiment Results API for third party tool use and will try to enable this capability within the product in the future.
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Read the entire article here...
ControlUp’s Expansion Plans – Integrating with Other IT Towers and Services
ControlUp is looking to expand their capabilities to support other IT towers such as SD, RDS, and SCCM. There is a request for Jira integration and a suggestion to open a uservoice for SD. A user shares that they are experimenting with n8n as an intermediary between ControlUp and other systems. The possibility of passing data from n8n to an openai ai agent is mentioned. Another user suggests using a plugin on ServiceNow ticket page for troubleshooting and a ControlUp Enrich integration is discussed. The potential for customization through ControlUp's open API is also mentioned.
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How to View Incidents in ControlUp
A user asked about viewing incidents in ControlUp, and was informed that they can be viewed in the real time console or the VDI audit log. The user was specifically looking for triggers and was informed that only triggers with follow-up actions will show in the audit log.
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Choosing Between EUC and Sync Folders for Creating Triggers: ControlUp Discussion
A user asked about creating triggers for low disk space and wondered if using the folder EUC or the builtin Sync folder was better. Another user suggested using the location of the agent or filter criteria instead. Finally, an offer for help with reviewing the trigger is given.
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Automating Logon Duration Reports on ControlUp
A user inquired about automating the Logon Duration report on ControlUp. Another member suggested using the REST API and a scripting tool to compare data with previous months and generate an analysis. Scheduled triggers or a workflow orchestrator can be used to automate this task.
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Excluding Drives from Low Disk Space Triggers in ControlUp
The team discussed excluding a logical disk (S:) from triggering low disk space alerts. One member suggested using Disk Name instead, but it depends on how the disks appear in the console. Another member is testing a FALSE statement in a collection to not alert on S:. It was also mentioned that there is an option to exclude a drive that fills up and clears out, and there may be some documentation available on it.
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Trouble with REGEX in ControlUp Triggers
Users are discussing using REGEX in triggers and one user asks for help from others who may have experience with this. There is also a link to a REGEX tester and an error is encountered. Some confusion arises around different versions and escaping values. There is a VSO and a workaround is suggested in the meantime.
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Read the entire article here...