A user asked if it is possible to monitor file count on a specific server and send an email if the limit is exceeded through ControlUp. The reply suggested using a scheduled trigger and creating a script for the file count, which could then generate a windows event for a subsequent trigger to respond to.
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Automation & Alerting Related Training & Support Archives
Automation & Alerting training and support-related archives from inside the ControlUp Community on Slack.
How to Monitor Disk Space in ControlUp and SQL
It was discussed that it is possible to create a trigger for logical disks to monitor disk space for ControlUp and SQL products. This trigger can also cover physical devices and can be set for a percentage or a specific free space amount. It was advised to use the incident pane to keep track of when the trigger is fired.
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Read the entire article here...
Troubleshooting Pagerduty Integration in Scoutbees
A user shared their experience trying to set up a Pagerduty integration in Scoutbees. They mention encountering difficulties as Pagerduty's webhook is considered more of a REST API call instead of following the "webhook standard." However, it is possible that Pagerduty has updated this. A workaround suggested is to use Pagerduty's email integration. URL mentioned: https://buttercms.com/blog/webhook-vs-api-whats-the-difference/
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Read the entire article here...
Creating a Disk Usage Alert in ControlUp using Internal Indices
A user asked for assistance in creating an alert based on disk usage, referencing specific variables found in the data index "_devices". Another user provided guidance on how to access the necessary information through this hidden index and offered the column "osdisk_configuration_freespace_all" as a potential indicator.
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Read the entire article here...
Troubleshooting an Unhealthy Monitor on ControlUp
A user asked for help with an unhealthy monitor on ControlUp. They suspected a logon trigger to be the cause and found a solution by filtering the triggers to only run on sessions with valid parameters. A different user suggested checking the automated actions queue and restarting the affected monitor. Registry keys can also be set to delay the problem, but a permanent fix will be available in 9.1 or partial fix in 9.0.5.
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Read the entire article here...
Setting Up a Trigger and Alert in ControlUp for a Stolen Device
A user needed help setting up a trigger and alert to detect a stolen device that may come back online. It was suggested to use the device_status, CPU, and device name to limit alerts and test it with another machine first. Similar guidance was also provided by the team.
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Read the entire article here...
ControlUp Community Radio – Episode #16 – 1st Year Recap with Jed Ayres, CEO of ControlUp
In this milestone episode of ControlUp Community Radio, host Douglas Brown sits down with Jed Ayres, CEO of ControlUp, to reflect on his first year at the helm.
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Read the entire article here...
Service Trigger in ControlUp – Is it Possible?
A user asked about creating a service trigger and potential options such as "not equal to RUNNING" were suggested. Another user suggested checking for corresponding processes that start a service and monitoring that instead. However, it was mentioned that triggering off of a service that runs under svchost may not be possible. The user ultimately decided to submit a feature request for this capability.
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Read the entire article here...
Automating Fixes in ControlUp with Triggers and Trigger Packs
A user asked for help in automating the process of fixing machines with "Agent Unreachable" status in Horizon. Some suggested solutions included recovering the machine or checking the agent service. Another suggested using a trigger from ControlUp's Horizon Trigger Packs, which the user was not aware of before and later downloaded to try out. ControlUp offered assistance with configuring the trigger, and reminded the user of their CSM support option for a more detailed walkthrough. The specific trigger mentioned was the "Agent State" trigger under the VMware tab.
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Read the entire article here...
Adding Specific Variables to Free Space Hard Drive Triggers
A user asked if it's possible for the Free Space hard drive trigger to include the amount of free space in MB/GB in an email. The support article linked provides a list of template variables, but it does not seem to include the desired variable.
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Read the entire article here...