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Automation & Alerting Related Training & Support Archives

Automation & Alerting training and support-related archives from inside the ControlUp Community on Slack.

Remote Boot Alert and Script Configuration in ControlUp

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A user asked about tagging devices in ControlUp and having an alert and script run remotely upon booting up. They clarified that this was for ControlUp for Desktop and mentioned using tags and scripts to remove unwanted machines from the environment. Another user asked for more context and suggested checking if the alert was fired and showed in Events. The user planned to test and shared a screenshot of the script settings.

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Setting Up Alerts for Mac Devices in Edge DX

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A user requested help setting up an alert in Edge DX to be notified when a macOS device shuts down or goes offline. They specifically asked for the exact Data Index, Field, and Condition to use. Instructions were given to navigate to Events → Alert Rules → Add Alert, set Product to Devices, and use the following settings: Method: Static Threshold, Category: Select the _devices data index, Field: last_communication, Operator: Contains, Time Window: 600 seconds (10 minutes minimum), Hits Required: 1, Retrigger Delay: 3600 seconds (1 hour). They were also reminded to add platform=2 for MacOS only.

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Code-Signing Script Actions in ControlUp’s .NET Execution Engine

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A discussion about code-signing Script Actions with the .NET Execution Engine and signed scripts was started by a customer. The conversation included links to relevant documentation and personal testing by a team member. The complexities of using mechanisms like AppLocker or WDAC for enforcing signed certificates were also mentioned. No definitive answer was given, but the team member thanked the customer for bringing up the issue.

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Creating a Campus-Specific Wifi Dashboard with ControlUp

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A discussion took place in ControlUp about building a dashboard for monitoring WiFi network experience based on SSID in four different campuses using the same name but different IP ranges. The suggestion of filtering by subnet on the new 2.18 version was brought up, but it was also recommended to group by BSSID for a better understanding of performance. The use of wildcards in filters and the potential of converting subnets from octets to numbers were also mentioned. @member and @member offered assistance with @member alerting the group of his involvement in creating a Wifi Dashboard but using BSSID instead of IP addresses. A demo tool for testing the desired dashboard was also provided by @member.

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Streamlining Flows with Subflows in ControlUp

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A user asked for a way to duplicate a lane within a flow without having to rebuild it manually. Another user suggested using subflows and shared a link to ControlUp's support page on subflows and their capabilities. The original user will try subflows and expressed disappointment in the inability to duplicate nodes in graphical programming. The second user offered further assistance if needed.

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Troubleshooting Black Screen Issues on Omnissa Horizon

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Users on Omnissa Horizon are experiencing black screen issues when reconnecting to a session. The issue occurs 4-5 times a day and the only workaround is to force a logoff, leading to lost work. The setup and environment are described in detail, along with past troubleshooting attempts. A fellow ControlUp member suggests looking at Horizon Agent logs and utilizing Horizon's API to lock a VM for further investigation.

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