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Automation & Alerting Related Training & Support Archives

Automation & Alerting training and support-related archives from inside the ControlUp Community on Slack.

Adding Triggers for Multiple Drives in ControlUp

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A user asked for suggestions on how to add a trigger for the D drive, on top of an existing one for the C drive. There is a way to do so by creating an advanced trigger for the logical disk category and using "D:\" as the disk name criterion. One user initially had trouble finding the option, but realized they had selected the wrong Record Type. The solution was found in the end.

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Logon Timeout Trigger Absent in ControlUp Version 9.1.5.426

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A user asked about the absence of "Logon Timeout" in the list of trigger options for Citrix connection failures in ControlUp version 9.1.5.426. Another user suggested that it may be the same as "Connection Timeout," but the first user clarified that they are different failures. A third user asked for ways to reproduce logon timeout connection failures for data analysis purposes. It was mentioned that while there is no easy way to reproduce them, they periodically occur in their deployment.

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Configuring Triggers in ControlUp

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A discussion about configuring triggers in ControlUp. A user asks about the interval of a low disk space trigger, and it is clarified that the trigger will only fire again when the threshold is breached again. It is confirmed that if space is cleared and then falls below the threshold again, it will trigger a new alert. It is suggested to duplicate the trigger and adjust the value, or use a scheduled trigger for more customized functionality.

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Where to Discuss ControlUp API Functionality?

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The team discussed the best place to have a conversation about the CU API functionality - some suggested the automation and alerting or Scripts channels, others said it should go in the product channels depending on the specific API. Some thought it should be in the scripts channel, while others thought it would make more sense in the product channel. The importance of having a clear and easy-to-reference location for discussions on the API was emphasized. Some members pointed out that as more customers and partners begin using the API, there may be a greater need for a dedicated channel in the future.

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How to Run PowerShell Scripts on Multiple Citrix VDAs with ControlUp.

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A new user asked for help on running a PowerShell script on multiple Citrix VDAs to gather information about Windows updates and VDA versions. They currently receive two emails per triggered event and would like to condense the output into one file and only receive one email at the end of the month. Other users suggested using the tag system or ControlUp modules to achieve this.

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Help Desk Tips and Tricks with ControlUp Products

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A user asked for help with scripts to assist their Help Desk staff, mentioning that they use Microsoft Intune in their Microsoft shop. Another user replied with suggestions for scripts that can automate tasks such as clearing cache and repairing Office. Another user shared two stories about using their ControlUp products to improve their support process and provide a better experience for customers. The community is encouraged to share their own tips and experiences.

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Automating Wi-Fi Signal Checks with ControlUp Workflows

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A user shared that they have been experimenting with workflows to automate tasks and check Wi-Fi signal strength on an endpoint. They encountered issues with the script running and asked for assistance. Another user suggested getting the Script ID from the script library and replacing it in the URL to resolve the issue. The original user thanked for the help and noted that they will continue to experiment.

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