A member asked for help with using a template, specifically using synthetic alerts and API-initiated flows which pass on parameters. They were referred to a video for more details, but when implementing the steps, it wasn't working. After troubleshooting, they realized they were using the wrong API Key. Attachments were included for reference.
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Automation & Alerting Related Training & Support Archives
Automation & Alerting training and support-related archives from inside the ControlUp Community on Slack.
Using Device ID in ControlUp Workflows
A user asked about the format used for Device ID. Another user suggested using the "associated_id" field and provided instructions on how to use it in subsequent nodes. They also mentioned using "{{Start.event.associated_id}}" in the Device ID field and mentioned it can be applied to any field that uses a Device ID. Another user tested this with Device Performance and confirmed it works. There was some confusion about the input array not showing the value, but others confirmed it works with associated_id.
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Read the entire article here...
How to Set Up ControlUp Alerts to Post into a Google Chat Space
A user is asking for help setting up ControlUp alerts to post into a Google Chat Space using webhooks. The issue seems to be on Google's side, as the alerts successfully trigger when tested on an external site. Suggestions for workaround or solutions are given, such as using ControlUp Workflows. Examples and instructions on how to format the HTTP POST within a ControlUp Workflow are provided. The user is able to successfully get it working with Workflows, but is still investigating what type of variables are supported to make the message more meaningful.
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Read the entire article here...
Automating Session Host Rotation in ControlUp for an On-Premises RDS Environment
A discussion about automating and monitoring Session Hosts in ControlUp for an on-premises RDS environment. The conversation touches on using custom scripts, tags, and the ControlUp console to streamline the process. The prototype for this solution will be shared with a team member later.
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Read the entire article here...
Tracking Fired Alerts in ControlUp Console
A question was asked about finding a dashboard or view in the ControlUp console that displays all fired alerts. It was suggested to click on "Devices" and then go to the "Overview" section where the alerts can be found under the "Alerts" tab. A user thanked the community for their help and joked about getting paid to ask the question. The ControlUp Community Slack channel was also mentioned.
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Read the entire article here...
Setting Up Alerts for Specific Endpoints in ControlUp
A user asked how to set up alerts for specific endpoints based on tags or other criteria. Another user suggested that it depends on the type of alert and explained that groups and tags are only present in certain indices. If the desired data is not in the correct index, filtering based on tags or groups may not be possible.
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Read the entire article here...
How to Set Up Desktop Alerts for Specific Event IDs in ControlUp
A user in a ControlUp proof of concept asked for help confirming their setup of desktop alerts for specific event IDs. Other users suggested using double pipes between the event IDs and creating separate alerts.
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Read the entire article here...
Troubleshooting Certificate Expiration Checks with HTTP/S Scout on ControlUp v1233
Some users were having issues with using Sscoutbees (HTTP/S Scout) to check certificate expiration on web servers - specifically, it was missing revoked certificates. A potential solution to this issue was suggested by another user, who asked for more details on the output of Scoutbees and whether there may be potential to set up an alert on it. There were also mentions of potential issues after upgrading to v1233 and using predefined Hives or custom Hives. This discussion took place within ControlUp.
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Read the entire article here...
Troubleshooting a Trigger for CVAD Desktops
A user was having issues with a trigger for CVAD desktops dropping below a certain threshold not working. Suggestions were made to not use the "from" option in the trigger and to test just the "to" statement. The "from" option can be useful in specific cases but may be overkill in this situation.
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Read the entire article here...
Triggering Hardware Driver Updates on PC After Windows 11 Update
A question was asked about triggering hardware driver updates on a PC after a Windows 11 update. The suggestion was made to use a CU4D Alert to run a script action for specific drivers. A user shared a script from the library that checks for hardware device problems, but it was found that "driver out of date" is not considered an error. It was noted that Windows update may not automatically scan for updated device drivers.
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Read the entire article here...