A user asked about using event alerts to monitor a specific registry key value. They were given a solution by another member to run a PowerShell script and write the result to ControlUp's System Events log using the SIP EVENT pattern. This can be done by importing a sample script to write values to a custom data index. Further assistance can be reached out to the Account team.
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Automation & Alerting Related Training & Support Archives
Automation & Alerting training and support-related archives from inside the ControlUp Community on Slack.
How to Set Up Email Alerts to Distribution Lists in ControlUp
A new user inquired about how to have a trigger send an email alert to a distribution list, and another user provided a solution using SMTP. The instructions for setting up a trigger to send to a distribution list can be found at https://support.controlup.com/docs/setting-up-triggers?followup-action-types=#followup-action-types
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Read the entire article here...
Utilizing Jira Service Desk integration and obtaining user information from alert events in ControlUp
Several users discussed successfully using the Jira Service Desk integration in a workflow, with specific fields being required in the Jira ticket. Suggestions were offered on which endpoint to use and a payload example was provided. A user also asked about obtaining UPN or employee information from an alert event. It was suggested to use a list device node. The original post included JSON and a URL to ControlUp Academy.
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Read the entire article here...
Widget Wednesday #13: Dashboard Updates, Copilot Readiness, and Boot Migration
Widget Wednesday #13 highlights ControlUp dashboard updates, including automated Microsoft Copilot readiness insights, improved crash visibility, and a new Windows Boot Certificate Migration dashboard with remediation capabilities.
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Read the entire article here...
Creating ServiceNow tickets with correct device name in workflow
The discussion about how to include the device name in a ServiceNow ticket created by a workflow includes a tip to add the device name to the New Incident description as a variable. There is also a Zoom call for further assistance and a request for an update once the alert fires again.
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Read the entire article here...
Setting up Super Triggers in ControlUp
Users discussed the possibility of setting up triggers for specific percentages of high latency sessions. While this functionality is not available out of the box, it can be achieved using script actions. These types of triggers are referred to as "super triggers" within ControlUp. For more information, users were advised to DM a member for further assistance.
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Read the entire article here...
Understanding the use of Invoke-CUQuery -Table in ControlUp
A user asked about using Invoke-CUQuery -Table and sIPAddresses to enrich alerts for ControlUp. They got it to work using individual quotes for each field. The discussion can be found at https://support.controlup.com/v1/docs/monitor-cluster-powershell-fields-by-table#computers.
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Read the entire article here...
Adding Triggers for Multiple Drives in ControlUp
A user asked for suggestions on how to add a trigger for the D drive, on top of an existing one for the C drive. There is a way to do so by creating an advanced trigger for the logical disk category and using "D:\" as the disk name criterion. One user initially had trouble finding the option, but realized they had selected the wrong Record Type. The solution was found in the end.
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Read the entire article here...
Logon Timeout Trigger Absent in ControlUp Version 9.1.5.426
A user asked about the absence of "Logon Timeout" in the list of trigger options for Citrix connection failures in ControlUp version 9.1.5.426. Another user suggested that it may be the same as "Connection Timeout," but the first user clarified that they are different failures. A third user asked for ways to reproduce logon timeout connection failures for data analysis purposes. It was mentioned that while there is no easy way to reproduce them, they periodically occur in their deployment.
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Read the entire article here...
Configuring Triggers in ControlUp
A discussion about configuring triggers in ControlUp. A user asks about the interval of a low disk space trigger, and it is clarified that the trigger will only fire again when the threshold is breached again. It is confirmed that if space is cleared and then falls below the threshold again, it will trigger a new alert. It is suggested to duplicate the trigger and adjust the value, or use a scheduled trigger for more customized functionality.
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Read the entire article here...