Over the past several months, we’ve been using ControlUp’s global, anonymized telemetry to look for real patterns—crash surges, unstable binaries, regressions tied to specific builds, and behavior that only becomes obvious when you zoom out beyond a single environment. Not alerts. Not anecdotes. Actual signals that repeat across many customers.
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Automation & Alerting Related Training & Support Archives
Automation & Alerting training and support-related archives from inside the ControlUp Community on Slack.
Tips for using APIs with ControlUp and other systems
Members of ControlUp discussed the use of APIs in the company's platform. Tips and suggestions were given for incorporating data into other systems and automating tasks. ITGlue, Rewst, and webhooks were also mentioned for further integration and customization.
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Big News: ControlUp Expands AI Leadership with Unipath Acquisition
Today, ControlUp announced the strategic acquisition of Unipath, an AI-powered security automation and SOAR platform.
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ControlUp Releases NEW Live Remote Management
ControlUp is happy to announce Live Remote Management, a new capability in the ControlUp Platform that adds true, on-demand, real-time visibility and control across endpoints.
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Assigning Multiple Triggers for a Script in ControlUp
A question was asked about assigning multiple triggers to one script. The solution was found to use Workflows or admin can directly do it in Devices.
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Widget Wednesday #7: Using DEX Score Trending to Spot Problems Before Users Feel Them
In this episode of Widget Wednesday, Chris Twiest walks through the DEX Score Trending Dashboard and shows how it helps surface device performance issues before they turn into widespread employee experience problems inside ControlUp.
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Setting Up a File-Triggered Maintenance Mode in ControlUp
A question was asked about creating a trigger that would monitor a file on a server and put the server into maintenance mode if it does not exist. The response suggested using a scheduled trigger with a PowerShell script to check the file's presence. The suggested script can be found at \\SERVERNAME\Core\ControlUpFileShareTest.txt and can be run with the command "powershell.exe -file c:\tech\scripts\find_files.ps1."
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Navigating the “Grant Temporary Device Admin Access” Workflow Template in ControlUp
A user asked about the "Grant Temporary Device Admin Access" workflow template and the script it runs. They wanted to know where the script is stored and what it does. Other members helped by providing the script ID and retrieving the script for the user, as well as suggesting ways to edit the template for different use cases. The script and template are available in ControlUp's automation library.
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Monitoring with a Weird Service Name in ControlUp
A user asked for advice on using a weird service name for monitoring. The team suggested trying it without parentheses and creating a user voice item for this feature. It was also suggested to try using the service name instead. Wild cards can be used for partial matching in triggers.
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Understanding ControlUp Monitor Alerts and Their Frequency
A user inquired about the frequency of alerts for when the monitor stops uploading. Another user provided information on Monitor Alerts and confirmed that 3 alerts are sent for no upload activity and then stop. The org name was requested in order to check the alerts on the back-end. To learn more about Monitor Alerts, visit https://support.controlup.com/docs/monitor-alerts
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Read the entire article here...