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Automation & Alerting Related Training & Support Archives

Automation & Alerting training and support-related archives from inside the ControlUp Community on Slack.

Choosing the Right ControlUp Agent for Virtualized Domain Controllers

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The question was raised about which ControlUp agent to install on virtualized Domain Controllers for monitoring purposes. It was recommended to install the ControlUp VDI Agent due to its merging of agent and Hypervisor data, while the Desktops agent is not as hypervisor aware. Both agents offer different features such as remote control, alerts, script actions, and historical data length. Preferences and technical reasons are discussed.

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Clearing Up Confusion About ControlUp Product Management Changes

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A user had questions about the changes in product management - events are now in the web and no longer in RTC, but the alert rules are currently only available for the Desktops product. The user also asked if the action library will be fully functional in the web at some point. ControlUp explained that support for VDI is coming and told the user that the Action library (Script-based Actions) is already available in the web UI, with the goal to eventually move all functionality to the platform.

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Latest ControlUp Updates: Anomaly Detection & License Reclamation

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Busy, busy — no slowing down when it comes to delivering a better DEX experience. Below are two new ControlUp features worth your attention: 1. Anomaly Detection ControlUp now includes anomaly detection that cuts through alert noise by focusing on behavior rather than static thresholds. Instead of firing every time a metric crosses an arbitrary line, it learns what normal looks like in your environment and flags meaningful deviations.…

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ControlUp’s Future Plans for the VDI Executable and Real-Time Console

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A question was asked about the availability of the ControlUp VDI executable with the shift to cloud-based operations. ControlUp stated that their end goal is to get rid of the executable, but it will still be available for a while. Plans for on-prem are still uncertain but for the real-time console, ControlUp plans to go fully cloud-based with comparable functionality and configuration options. The timeline for this change has not yet been decided.

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ControlUp Release AI Assistant Powered by Pulse AI!

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At a technical level, Pulse AI is ControlUp’s intelligence layer. It continuously correlates telemetry across endpoints, sessions, applications, networks, identity, and tickets, understands context, and drives action. Not “AI as a chatbot,” and not dashboards with a different coat of paint—but an agentic service designed to reduce the manual correlation work IT teams are forced to do today.

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Introducing Global DEX Findings by ControlUp

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Over the past several months, we’ve been using ControlUp’s global, anonymized telemetry to look for real patterns—crash surges, unstable binaries, regressions tied to specific builds, and behavior that only becomes obvious when you zoom out beyond a single environment. Not alerts. Not anecdotes. Actual signals that repeat across many customers.

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