A discussion about running a script in the user context of the currently logged on user, but triggered by a system event. Suggestions were made to use system-based and user-based scripts, with an example of setting and clearing tags using registry values. The issue of user/administrative permissions was discussed.
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Automation & Alerting Related Training & Support Archives
Automation & Alerting training and support-related archives from inside the ControlUp Community on Slack.
Setting up Triggers in the ControlUp DEX Alerts Tab
A user asked for clarification on how to set up triggers in the ControlUp DEX Alerts tab. They had previously set up triggers that resulted in emails and incidents in the Incidents tab, but nothing appeared in the DEX events. Another user suggested verifying that the incidents show up in the old UI before contacting support for further assistance. The required version for the ControlUp Monitor responsible for collecting this data is 9.1.5.313 or above.
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Read the entire article here...
Troubleshooting Trigger Generation after ControlUp Console Upgrade
After upgrading the console to version 9.1.5.406, triggers were not generating as expected. Monitors and agents were also updated, but the issue persisted. A user suggests that the issue may be related to the different timezones on the monitors. They recommend opening a ticket if the problem persists.
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Read the entire article here...
Troubleshooting Drive Exclusions in ControlUp
A user was troubleshooting their trigger settings for excluding a drive. Different variations of entering the drive name were tried with no success. Another user suggested using a powershell script for testing.
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Read the entire article here...
Using ControlUp Triggers for Citrix Monitoring
A user who is not an expert in Citrix raised a query about getting the same information from ControlUp as their Citrix support team gets from Citrix Monitor. A column in cu4vdi shows the registered state and there is a community trigger for this. The use of Citrix Cloud should not be an issue for the trigger, as conditions can be added to report only when the machine is powered on, regardless of whether it is DaaS or on-prem.
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Read the entire article here...
How to Retrieve Device Scores Through ControlUp’s API
A discussion on pulling device scores through automation in ControlUp's API took place. An employee suggested a script for doing so at the given URL, as an alternative to using employee scores. The user testing this found a limitation in the number of devices returned, which was addressed by a team member. The method is trapped before it can be lost. Score!
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Read the entire article here...
Troubleshooting BSODs with ControlUp
A member shared their experience of seeing a BSOD on a device without any alerts or restarts triggering. Others tried to troubleshoot the issue and determine if the event was recorded. A call was suggested for easier communication. A possible solution was also suggested - checking the WER data during device start. A call was scheduled for further discussion.
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Read the entire article here...
Monitoring NIC Dropped Packets in ControlUp
A user asked about viewing historical information for NIC dropped packets, but it is not stored in the historical database. They explored creating triggers to monitor it, but it did not seem to be the root cause. They ended the discussion wishing everyone a great day.
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Read the entire article here...
Creating Endpoint Alerts with ControlUp
Some users discussed creating endpoint alerts using ControlUp and shared resources for ideas. There was also mention of event monitoring and a planned upgrade to version 9.1.5. One user created a Google doc with alert ideas to share with others.
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Read the entire article here...
How to Create an Advanced Trigger in ControlUp?
A user requested assistance for creating an advanced trigger in ControlUp. The trigger is in the "general" pack of the trigger packs knowledge base and can help release resources if a user has not been active on a machine for a day or two. The user was provided with a link to the relevant trigger in the knowledge base.
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Read the entire article here...