A user created triggers for "Black Hole Machines" and "Registration Failures" but noticed the event severity was only showing as Informational in the DEX Console. They asked for assistance in changing the severity and shared a screenshot. However, it was confirmed that the severity cannot be changed at this time but may be considered in the future. The user wanted to use this value for reporting dashboards and trends. Support was following up on the issue and confirmed that the severity cannot be changed and all triggers will still create an event, regardless of the register event action configured. The trigger was originally set up to send a webhook to Google Chat, but this was changed to a PowerShell script triggered through Script Action to create ServiceNow incidents in the future. There is no way to define the severity of the event at this time.
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Automation & Alerting Related Training & Support Archives
Automation & Alerting training and support-related archives from inside the ControlUp Community on Slack.
How to Change the ‘From’ Email Address in ControlUp Web Console
A user asked if it's possible to change the 'from' email address in the ControlUp web console. Another user suggested using workflows to listen for the alert and retrieve information from {{start.event}} variables to modify the email. No direct way to change the email was mentioned.
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Read the entire article here...
Widget Wednesday #15: Advanced Dashboard Filters — Simpler, Smarter, Global
Widget Wednesday #15 introduces advanced global filtering in ControlUp Dashboards, enabling more precise, real-time filtering across devices, attributes, and conditions without complex variable setup.
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Read the entire article here...
Using Event Alerts to Monitor Registry Key Values with ControlUp
A user asked about using event alerts to monitor a specific registry key value. They were given a solution by another member to run a PowerShell script and write the result to ControlUp's System Events log using the SIP EVENT pattern. This can be done by importing a sample script to write values to a custom data index. Further assistance can be reached out to the Account team.
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Read the entire article here...
How to Set Up Email Alerts to Distribution Lists in ControlUp
A new user inquired about how to have a trigger send an email alert to a distribution list, and another user provided a solution using SMTP. The instructions for setting up a trigger to send to a distribution list can be found at https://support.controlup.com/docs/setting-up-triggers?followup-action-types=#followup-action-types
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Read the entire article here...
Utilizing Jira Service Desk integration and obtaining user information from alert events in ControlUp
Several users discussed successfully using the Jira Service Desk integration in a workflow, with specific fields being required in the Jira ticket. Suggestions were offered on which endpoint to use and a payload example was provided. A user also asked about obtaining UPN or employee information from an alert event. It was suggested to use a list device node. The original post included JSON and a URL to ControlUp Academy.
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Read the entire article here...
Widget Wednesday #13: Dashboard Updates, Copilot Readiness, and Boot Migration
Widget Wednesday #13 highlights ControlUp dashboard updates, including automated Microsoft Copilot readiness insights, improved crash visibility, and a new Windows Boot Certificate Migration dashboard with remediation capabilities.
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Read the entire article here...
Creating ServiceNow tickets with correct device name in workflow
The discussion about how to include the device name in a ServiceNow ticket created by a workflow includes a tip to add the device name to the New Incident description as a variable. There is also a Zoom call for further assistance and a request for an update once the alert fires again.
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Read the entire article here...
Setting up Super Triggers in ControlUp
Users discussed the possibility of setting up triggers for specific percentages of high latency sessions. While this functionality is not available out of the box, it can be achieved using script actions. These types of triggers are referred to as "super triggers" within ControlUp. For more information, users were advised to DM a member for further assistance.
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Read the entire article here...
Understanding the use of Invoke-CUQuery -Table in ControlUp
A user asked about using Invoke-CUQuery -Table and sIPAddresses to enrich alerts for ControlUp. They got it to work using individual quotes for each field. The discussion can be found at https://support.controlup.com/v1/docs/monitor-cluster-powershell-fields-by-table#computers.
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Read the entire article here...