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Automation & Alerting Related Training & Support Archives

Automation & Alerting training and support-related archives from inside the ControlUp Community on Slack.

Setting Up a File-Triggered Maintenance Mode in ControlUp

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A question was asked about creating a trigger that would monitor a file on a server and put the server into maintenance mode if it does not exist. The response suggested using a scheduled trigger with a PowerShell script to check the file's presence. The suggested script can be found at \\SERVERNAME\Core\ControlUpFileShareTest.txt and can be run with the command "powershell.exe -file c:\tech\scripts\find_files.ps1."

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Navigating the “Grant Temporary Device Admin Access” Workflow Template in ControlUp

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A user asked about the "Grant Temporary Device Admin Access" workflow template and the script it runs. They wanted to know where the script is stored and what it does. Other members helped by providing the script ID and retrieving the script for the user, as well as suggesting ways to edit the template for different use cases. The script and template are available in ControlUp's automation library.

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Understanding ControlUp Monitor Alerts and Their Frequency

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A user inquired about the frequency of alerts for when the monitor stops uploading. Another user provided information on Monitor Alerts and confirmed that 3 alerts are sent for no upload activity and then stop. The org name was requested in order to check the alerts on the back-end. To learn more about Monitor Alerts, visit https://support.controlup.com/docs/monitor-alerts

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Enabling Features and Updates at ControlUp

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Member asked about enabling a certain feature and was told it's live for devices but other products will be added. It applies to all products as long as the user is on 9.1.5 or above for VDI. However, the Alerts section is currently in beta and will be released to design partners next week. Interested users can contact their CSM for potential early access.

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ControlUp Hive Upgrade Workflow Issue and Request for Improvement

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A user encountered an issue with the ControlUp Hive upgrade process and opened a ticket with Support. Upon confirmation from Support, it was found that the upgrade process requires the Hive name to be provided on the command line, which can be inconvenient for organizations managing multiple Hives. The user submitted a feature request for an improved upgrade path and ControlUp is currently looking into this.

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Managing Duplicate Device Entries in ControlUp

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ControlUp users discuss options for cleaning up duplicate device entries, which occur frequently during customer device migrations. Suggestions include adjusting cleanup rules, using a PowerShell script to automate deletion of duplicates, and deploying the agent with the property REGISTERWITHNAME=1. A helpful user has shared their script to automate the cleanup process.

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Setting Up Biometric Usage Logging in ControlUp

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Instructions for setting up a system to log biometric usage on endpoints were asked about in a Slack conversation with employees from ControlUp. The goal is to have a storage period of 7 years. Different suggestions were made, including using an API and PowerBI, as well as involving an account manager in the process. The data is associated with the user identity and compliance standards vary by country.

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