ControlUp Community

Connect, Learn, and Grow

Automation Related Training & Support Archives

Automation training and support-related archives from inside the ControlUp Community on Slack.

Controlling High CPU Processes with ControlUp: Tips and Suggestions from ControlUp Team

Posted on

A discussion took place about the most efficient way to throttle high CPU-consuming processes, including recommendations for using Citrix WEM or ControlUp for automation. A member suggested checking out built-in ControlUp actions that can be automated through triggers using cmdlets. WEM can also be activated for this customer in the coming weeks. It was also noted that a member named @member discussed this topic recently and may be able to provide more insights. The conversation ended with a mention of "fairly new" features in ControlUp.

Read the entire article here...

Automating Firmware Updates in ControlUp

Posted on

A user inquired about automating firmware updates for hardware issues via ControlUp. Other users suggested writing a script for automation and mentioned the possibility of retrieving the current firmware version programmatically, although it may be vendor specific. No specific examples were mentioned.

Read the entire article here...

Automation for Updating Dock Firmware to Avoid Replacement

Posted on

The group discusses implementing automation for updating dock firmware in response to hardware issues, avoiding the need for device replacement. A step-by-step process is suggested, along with alternative methods such as hosting the necessary software in a cloud bucket for easy installation. This topic was initiated by a user in the group.

Read the entire article here...

How to Troubleshoot ControlUp Monitor Script Actions Not Firing

Posted on

A user encountered an issue with script actions not firing as expected on a ControlUp Moniter. This led to a discussion on potential solutions and troubleshooting steps, including checking the script location and examining monitor logs. The user ultimately decided to look into the issue further when they have access to the customer environment. Troubleshooting steps and suggestions were provided by other members in the Slack discussion.

Read the entire article here...

Improving Survey Sentiment Features in ControlUp

Posted on

A user inquired about adding an action button to the Survey Sentiment feature in ControlUp to run remediation scripts. This is not currently possible, but may be part of the company's roadmap. They do have a user voice on the topic. There is a highlighted link in their documentation, but it is for the opposite function (triggering an automation from a survey). The user also asked if there are any plans for more data insights on root cause level analysis in UCC feature and mentioned that the device name column shows no data. The team responded that they are planning to expose the Sentiment Results API for third party tool use and will try to enable this capability within the product in the future.

Read the entire article here...

ControlUp’s Expansion Plans – Integrating with Other IT Towers and Services

Posted on

ControlUp is looking to expand their capabilities to support other IT towers such as SD, RDS, and SCCM. There is a request for Jira integration and a suggestion to open a uservoice for SD. A user shares that they are experimenting with n8n as an intermediary between ControlUp and other systems. The possibility of passing data from n8n to an openai ai agent is mentioned. Another user suggests using a plugin on ServiceNow ticket page for troubleshooting and a ControlUp Enrich integration is discussed. The potential for customization through ControlUp's open API is also mentioned.

Read the entire article here...

Automating Creation of ScoutBees with ControlUp API

Posted on

Users discussed the possibility of automating the creation of ScoutBees for an on prem hive and integrating it with their ticketing system. It was mentioned that this feature was on the roadmap for q323 but never implemented. A ControlUp representative mentioned that the capability to use automation tools for installation will be available in about a week or two, while a feature allowing to connect the same Alert policy to multiple scouts in Q2 may also address their needs.

Read the entire article here...