A user asked for a way to clean up old patches on client devices without causing any issues. It was recommended to enable logs in the C:\ProgramData\ControlUp\CU4C\logs\files or C:\ProgramData\ControlUp\SecureDX\logs location to check for remediation failures or aborts. It is safe to delete subfolders in the patches folder.
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ControlUp Agent Related Training & Support Archives
ControlUp Agent training and support-related archives from inside the ControlUp Community on Slack.
Ehanced Agent Version Reporting & Control
As ControlUp for Desktops continues to evolve with new features and monthly enhancements, staying current with agent versions is more important than ever. To support this, ControlUp now includes a dedicated Agent Version Report, giving IT teams clear visibility into the health and lifecycle of agent deployments across their environment.
This new report shows how many devices are running the latest GA agent, how many are on supported versions, and how many are running agents that are end-of-support and need immediate attention.…
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Read the entire article here...
Troubleshooting Missing Installed Apps in ControlUp for Windows Devices
A user was having trouble with a Windows device not reporting any installed apps. Another user suggested using the built-in Powershell script to collect this information, which can be found at C:\ProgramData\Avacee\sip_agent\scripts. It runs once a day, but can also be added as an action and run on demand. The necessary details should not be changed in the script.
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Read the entire article here...
Stay Ahead with Enhanced Agent Version Reporting in ControlUp for Desktops
As ControlUp for Desktops continues to evolve with new features and monthly enhancements, staying current with agent versions is more important than ever.
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Read the entire article here...
Investigating Bogus Framebuffer Memory Usage with ControlUp
A user reported experiencing strange values in framebuffer memory usage for certain processes in a customer's Citrix environment with NVIDIA L4-4Q. They discovered that this issue can be caused by a broken Citrix XenDesktop graphics driver and was able to fix it by uninstalling and reinstalling the VDA. This issue has also been observed by Microsoft, who have a similar issue with GPU process memory counters reporting incorrect values. A support ticket has been opened for this issue and the ControlUp community has also seen similar cases.
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Read the entire article here...
Troubleshooting Resource Leak Issues with ControlUp Agents
A user reported seeing a resource leak in both the cuagent and sipagent of three machines. The screenshot shows one machine with a 17-day uptime and a sustained 25% CPU for the sip agent. The user asked if there were any known resource leak issues in the 9.0.5.423 and 2.15 agents. Another user responded, saying they were not aware of any issues with 2.15 for Desktops and asked if the machines were Windows desktop OS and single user machines. They also suggested checking for AV exclusions, providing a link to documentation for setting them up. The original user confirmed that the machines were single user persistent VDI and said they would check the AV exclusions. URL mentions: https://support.controlup.com/docs/en/av-exclusions-for-controlup?highlight=exclusi
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New Report and Plans for Linux Integration Announced by ControlUp Team
The ControlUp team announced the availability of a new report and mentioned their plans to add Linux (specifically IGEL and Stratodesk) to the platform. They are working on a stable delivery for Linux and will then add it to the report. Currently, Linux devices controlled by the vendor will not show on CU but once the team has a solution, they will appear on the report. The report can be found at https://support.controlup.com/docs/agent-version-report
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Read the entire article here...
Controlling High CPU Processes with ControlUp: Tips and Suggestions from ControlUp Team
A discussion took place about the most efficient way to throttle high CPU-consuming processes, including recommendations for using Citrix WEM or ControlUp for automation. A member suggested checking out built-in ControlUp actions that can be automated through triggers using cmdlets. WEM can also be activated for this customer in the coming weeks. It was also noted that a member named @member discussed this topic recently and may be able to provide more insights. The conversation ended with a mention of "fairly new" features in ControlUp.
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Read the entire article here...
Troubleshooting Remote Client Score Metrics in ControlUp after updating environment
A user asked about issues with remote client score metrics after updating their ControlUp environment and corresponding agent. A member from the ControlUp team offered a suggestion to check for specific virtual channels and make sure the cuAgentHelper.exe process was running in those sessions. The user was able to resolve the issue based on this advice.
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Read the entire article here...
Deploying ControlUp Agent via Console
A user asked about deploying ControlUp agent via console. It was clarified that while the agent manager has .net embedded, the agent itself does not. A separate deployment is needed.
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Read the entire article here...