There have been reports of Google Chrome failing to load in Citrix environments, resulting in a "sad Chrome icon." This is due to a conflict between Chrome's sandbox security feature and the Citrix virtual environment. Running Chrome with the -no-sandbox command-line switch may fix the issue, but it is not recommended for a production environment. Instead, updating Chrome and Citrix components, configuring group policy objects, and checking third-party software may resolve the issue. It is also recommended to properly handle Chrome's user profile data using a Citrix Profile Management solution.
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ControlUp Agent Related Training & Support Archives
ControlUp Agent training and support-related archives from inside the ControlUp Community on Slack.
Troubleshooting Citrix Cloud Site Connection with ControlUp
A user was having trouble adding their Citrix Cloud site as an EUC environment and got an error message when trying to connect. It was suggested to upgrade to the latest version of 9.1.5.406 or check ControlUp's Download Center for the correct agent version. Upgrading is recommended for other additional fixes as well.
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Support for CPM Containers in ControlUp
There was a discussion about migrating from fslogix containers to CPM containers and if it is supported in ControlUp. It was mentioned that there is currently no native integration for CPM containers, but users can request it as a feature. They are currently using FSLogix instead.
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Read the entire article here...
Troubleshooting High Session Numbers in ControlUp After Outage
After experiencing an outage, some users noticed an increase in the number of sessions displayed by ControlUp compared to Citrix Monitor. The issue was resolved by restarting the Monitor and Data Collector services, as suggested by another user. It was also noted that the console and DEX portal display data differently.
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Read the entire article here...
Establishing a Logon Metrics Baseline with ControlUp
A user asked about the best method for establishing a baseline of logon metrics. Installing ControlUp in the environment automatically records logon duration and allows for review of average and max times. The ControlUp Insight product, which provided a community baseline average logon duration metric, has been discontinued. To determine the fastest logon time in an environment, a Windows machine with the ControlUp for VDI agent can be set up in a specific OU. Comparing the current values to the best case would determine the potential for improvement.
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Troubleshooting Missing Data on MacOS Devices in ControlUp
A team member is experiencing issues with missing data, such as Active Processes, Missing Patches, and Power Events, after installing the ControlUp agent on a MacOS device. Another team member suggests deploying ControlUp Config Profiles. It is noted that the missing patches for MacOS may not show as CU4C is not yet available for this operating system. It is clarified that the missing patches in CU4D only show if there are any Apple updates missing, and that CU4C is not linked to the Missing Patch List. More information is sought before providing an answer to the issue.
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Troubleshooting Issues with Unregistered Machines and Zombie Sessions in a Single Delivery Group
A user asked for help with a problem in one delivery group where some machines become unregistered and create zombie sessions. This only occurs in one group, and the cuagent is stuck in stopping state on these zombie machines. The ControlUp team suggested looking at dependencies for the cuAgent and checking the event log to see if the OnStop function has finished. They also mentioned troubleshooting the SCM's responsiveness.
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Trouble with the SIPDEVICEGROUP Environment Variable
In a discussion about the SIPDEVICEGROUP environment variable, it was suggested that the EDXDEVICEGROUP variable may be more consistent. However, when checking the configuration data, there were still blank values. A solution was found when a user rebooted a PC that was reporting a blank value. The actual variables names are either SIPDEVICEGROUP or EDXDEVICEGROUP. Additionally, the device group can also be found in C:\ProgramData\ControlUp\EdgeDx\device_group.txt.
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Triggering SecureDX Agent Installation in ControlUp.
Members discussed whether it is possible for the ControlUp for Devices Agent to trigger the SecureDX agent to install. Options for automatically installing the CU4C client using scripts were suggested, but with a disclaimer that it has not been tested by the Dev Team. This issue is on the roadmap but there is no ETA. A suggested workaround is to set the install script to run once per day. This process is outlined in detail in the discussion thread.
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ControlUp Agent Versions Report Only Shows Windows Devices
A user noticed that the Agent Versions report only showed Windows devices and asked if there was a way to view a list of IGEL devices by version number. Another member explained that the report currently only includes Windows and MacOS devices, but they will look into including other platforms in the future.
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Read the entire article here...