ControlUp users discuss options for cleaning up duplicate device entries, which occur frequently during customer device migrations. Suggestions include adjusting cleanup rules, using a PowerShell script to automate deletion of duplicates, and deploying the agent with the property REGISTERWITHNAME=1. A helpful user has shared their script to automate the cleanup process.
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ControlUp Agent Related Training & Support Archives
ControlUp Agent training and support-related archives from inside the ControlUp Community on Slack.
How to Check if a Horizon Session is Using TCP or UDP in ControlUp for VDI
A user asked if it was possible to see in CU4VDI if the Horizon session protocol was based on UDP or TCP. Another user confirmed that this information is not available in Horizon's protocol/session metrics or in ControlUp, but can be found using netstat, Wireshark, or log files on either the client or agent. They also mentioned that the tool "Horizon Performance Tracker" can show this information, but the user did not have access to a Horizon environment to check.
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Read the entire article here...
How to Run System-Based and User-Based Scripts in ControlUp
A discussion about running a script in the user context of the currently logged on user, but triggered by a system event. Suggestions were made to use system-based and user-based scripts, with an example of setting and clearing tags using registry values. The issue of user/administrative permissions was discussed.
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Read the entire article here...
How to Install ControlUp Agent on VDI Instant Clones?
A team member asked for documentation on installing a ControlUp agent on a VDI instant clone Gold Image. Another member suggested using the msi method with the MASTER_IMAGE variable for automated deployment. The MSI download can be found at https://www.controlup.com/download-center/.
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Read the entire article here...
Deploying ControlUp for macOS Using MDM
The team discussed deploying ControlUp for macOS and how there may be a prompt for end users to allow this in system settings. A solution discussed was adding a mobile profile file to the Mac agent installation section in the knowledge base, as well as using MDM for macOS 26.x.
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Read the entire article here...
Changes to ControlUp data collection: Agent vs. PowerShell scripts
The discussion revolved around ControlUp's Agent collecting data instead of using PowerShell scripts. This new approach is currently being tested with design partners and a few other companies. It was suggested to test it with a select group first to ensure there are no issues. It was also mentioned that multiple rules can be set up with specific device tags.
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Read the entire article here...
How to Hide Device Location Information on ControlUp
A user asked if there is a way to hide device location information on ControlUp from certain users or groups. Another user suggests checking if the setting is turned off for the group, while a third user advises checking with someone from ControlUp before changing any settings. The location information can be found under Settings > Agent > Extended Settings.
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Read the entire article here...
How to Verify Correct Version of ControlUp Agent on Citrix Servers
A user inquired about a feature in ControlUp that could verify the correct version of the ControlUp agent installed on Citrix servers. The team suggests using "App Statistics" and "App Usage Details" to filter and group by machine, but the user still finds it difficult to view the data in a useful way. They decide to stick with using their endpoint management tool for now. The ControlUp team acknowledges that there are multiple ways to view this information within the platform.
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Remote Control of Unmanaged Devices Coming Soon to ControlUp
A user asked about remote control of unmanaged devices, and another user inquired about a possible lightweight agent for BYOD users. An internal team member shared that this feature would be released in mid-November, following last minute usability improvements. A sneak peek was shared, with one user noting this as a significant new feature that was often requested by customers.
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Read the entire article here...
Issues with 9.1.5.x agent on ServerOS: High CPU Usage for services.exe Process Reported
Multiple members of the company ControlUp are discussing issues with the 9.1.5.x agent on ServerOS (2016-2022). Many are experiencing a high CPU time with the services.exe process. Some members have opened tickets with support to address the issue. The issue has been seen on both non-persistent and persistent VM's. It is recommended to use the details tab in task manager instead of the process page for CPU usage.
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Read the entire article here...