A user needed help troubleshooting an issue with the Secure DX not installing on a Windows desktop. Another user suggested checking the Device Events tab in Edge DX for any issues running the script. After investigating, the user found an error stating that the Remote Server was unavailable with a code of 503, despite the device being online and pinging.
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ControlUp Agent Related Training & Support Archives
ControlUp Agent training and support-related archives from inside the ControlUp Community on Slack.
Issues with Remote Control in ControlUp
Some users discussed issues with ControlUp's Remote Control feature. A potential solution was offered with suggestions for checking for errors and debugging via a browser trace. A call was offered for further assistance.
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Read the entire article here...
Setting Up a Trigger and Alert in ControlUp for a Stolen Device
A user needed help setting up a trigger and alert to detect a stolen device that may come back online. It was suggested to use the device_status, CPU, and device name to limit alerts and test it with another machine first. Similar guidance was also provided by the team.
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Read the entire article here...
Troubleshooting Agent Deployment with ControlUp
The team at ControlUp discusses a problem with deploying agents to Windows 11 desktops. It is determined that the team was attempting to deploy the wrong agent and has now deployed the correct agent with more success. The team also discusses how to access the appropriate platform web interface.
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Read the entire article here...
Troubleshooting Remote Control on Windows 11 Entra Machines
ControlUp users are discussing the behavior of Windows 11 Entra joined machines when connected to VPN and trying to perform remote control sessions. The upcoming 2.15 agent may resolve these issues and can be tested on lab machines before rollout. The new agent also includes the ability to reconnect through reboot. The reconnect may take up to a minute due to data collection intervals and IP updates.
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Read the entire article here...
Automating Fixes in ControlUp with Triggers and Trigger Packs
A user asked for help in automating the process of fixing machines with "Agent Unreachable" status in Horizon. Some suggested solutions included recovering the machine or checking the agent service. Another suggested using a trigger from ControlUp's Horizon Trigger Packs, which the user was not aware of before and later downloaded to try out. ControlUp offered assistance with configuring the trigger, and reminded the user of their CSM support option for a more detailed walkthrough. The specific trigger mentioned was the "Agent State" trigger under the VMware tab.
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Read the entire article here...
Guidance for installing MacOS EdgeDX silently
A user raised a query about guidance for MacOS EdgeDX (SIP Agent), particularly about the PPPC payload and notification suppression payloads. They want to install EdgeDX silently. Another member mentioned a workaround for the network filter and will share information about the PPPC profile.
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Read the entire article here...
Troubleshooting ControlUp Agent Deployment Error with AppVolumes
A user is having trouble deploying the ControlUp agent due to an error related to AppVolumes. They have tried manually installing and reinstalling, but were still getting an error message. Another user suggested trying to install the agent on a different machine, which solved the issue for the original user.
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Read the entire article here...
Troubleshooting Network Communication Issues in ControlUp 9.0
A user encountered an error related to network communication after upgrading to version 9.0. They were asked to specify their region and test various components, including Real-Time DX, Agent Outbound, and Scoutbees. Additionally, they were informed that agents will try to reach out to cu-agents-cpa.controlup.com in order to retrieve a Personal Access Token for communication with ControlUp Monitors.
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Read the entire article here...
Updates for Data Collector Communication in ControlUp 9.1
A user asked about changes regarding data collector communication in the latest version of ControlUp, specifically in regards to MSP mode for the RT console. They mentioned the need for outbound communication and the limitation in sending hypervisor metrics to shared monitors. It was confirmed that this change will be implemented in the upcoming 9.1 version. No specific timeline was mentioned.
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Read the entire article here...