This discussion provided tips on troubleshooting Protocol latency issues, with a focus on VMware. Suggestions included eliminating different factors such as resource contention, latency on server/datacenter-side, and client-side bandwidth issues. An example was given of a session with very poor user experience (caused by a data center issue), illustrating how this type of issue can be identified by looking at other sessions' bandwidth limit.
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ControlUp Solve
Troubleshooting Trigger that Runs Analyze Logon Script in MSP Mode
A user was having trouble getting their automated trigger to run their analyze logon script, and has identified that it is likely caused by running in MSP mode. Support has suggested clearing the console cache, and further investigation is taking place.
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Read the entire article here...
How to automate “Force Reset VM” in the real-time console for a ControlUp Trigger?
A user asked if there is a way to automate a 'Force Reset VM' using the real-time console for a trigger. The ControlUp 8.8 Powershell module includes the option to use Solve Actions for this need. A sample script will be available at the end of the month.
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Read the entire article here...
What command is executed when you right click on a proces and “kill process”?
When right-clicking on a process and selecting "kill process" using the RT Console, the user asked what command is being executed. They needed to create an automated action to kill winlogon.exe, which is preventing sessions from logging out. It was suggested that they use the Powershell Cmdlets for SOLVE Actions, as found in the ControlUp documentation. Alternatively, a stop-process force or taskkill can be used as part of a logoff trigger.
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Error Code 40005 When Enabling SAML Authentication for ControlUp Solve
A user reported an error code 40005 when trying to enable SAML authentication for Solve, and the Azure authentication is successful. They asked how to adjust the mapping. According to the error message, the user was advised to check for certificates and configurations, as outlined in the article on SAML-SSO-for-Solve at https://support.controlup.com/docs/saml-sso-for-solve.
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Read the entire article here...
Does ControlUp Solve On-Premises Have Historical Data?
A user asked if ControlUp Solve On-Premises had historical data, answered in the negative - Insights On-Premises is needed for this. There are no plans to integrate historical data into Solve right now.
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Read the entire article here...
ControlUp Community Meetup #3 Video – ControlUp: Zero to Hero with Eugene Kalayev
In the video, Eugene provides a comprehensive tour of the numerous solutions ControlUp provides: ControlUp Edge DX, Remote DX, Real-Time DX, Insights, Solve, and Scoutbees.
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Read the entire article here...
How to add users to ControlUp Insights and Solve Access
A user asked how to add users to Insights - they needed to be added to the Security policy and then launch the RTC one-time to sign up. It is recommended to give the user the "Use Solve" right in the security policy, and if a SAML is used, then there is no need for the export/import process. To get the "Manage Solve" permissions, this is found in the "Perform organization-wide actions". The "Create Solve user automatically" option in the SAML settings is not available at the moment, with no estimated time of repair.
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Read the entire article here...
Finding Application Usage Data in ControlUp Insights or Solve
A user asked if it is possible to get application usage data for a specific folder in ControlUp Insights or Solve. It can be done by using the designed filter or by viewing the Application Usage Details and drilling down into the organizational tree. However, a report for the entire server farm was sought.
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Read the entire article here...
Troubleshooting “Send Message To Horizon User” Script Error
The user was trying to run the “Send message to Horizon user” from the community script using a trigger but received an UAC error. Solutions such as disabling UAC from the Control Panel and making sure the Horizon pod was in the same ControlUp site as the agent machines were suggested. Additionally, the user had to generate Horizon creds on each Monitor server individually. The issue was eventually resolved.
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Read the entire article here...