A user asked about an issue with Instant Clone VMs; potential causes suggested included DNS resolution, firewall blocking, Agent not installed, or Agent not running. To find the exact error message, they need to look at 'Monitor Status' in the Console. It was then mentioned that if these VMs are not connecting to the Monitor, they will cause errors in Solve (missing historical data). Lastly, the user realized that the Agent may not be running.
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ControlUp Solve
Setting Alerts for Devices in ControlUp
A user asked if anyone has set ups alerts for devices that haven't checked into Solve ControlUp for a certain period of time. They were originally asking for the green section under Devices, but this was clarified to be for the blue section. An example script was shared to access the data, and the user thanked the contributor for the help.
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Read the entire article here...
Troubleshooting Access to ControlUp Portal – can access ControlUp Console but not Solve
A user was facing issues while trying to access https://solve.controlup.com/ portal, and was advised to make sure the account has the right permissions in the security policy and to add organization members that right if necessary. The user was then guided to add the org name to the URL, then save the settings, after which the user was able to log in.
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Read the entire article here...
Problems Identifying Data in ControlUp RealTime Console
A user was experiencing discrepancies in the data displayed by the ControlUp RealTime console. It wasn't showing all user sessions and metrics on the top nav bar were not reflecting changes made to filtered views. The discussion resulted in the user being advised that the numbers in the top navigation bar and grid below are refreshed at different intervals and it may be causing discrepancies. Solving the issue should be simple, but the discrepancies make it difficult to identify anything accurately.
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Read the entire article here...
Creating an Alert for OneDrive.exe in Windows 10 Desktops
A user asked for help creating an alert for OneDrive.exe stopping in Windows 10 Desktops. The user shared and example and as it was configured, OneDrive would have to stop 5 times in 10 minutes for the trigger to fire. The user appreciated the help.
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Read the entire article here...
Looking for tips on troubleshooting Protocol latency issues?
This discussion provided tips on troubleshooting Protocol latency issues, with a focus on VMware. Suggestions included eliminating different factors such as resource contention, latency on server/datacenter-side, and client-side bandwidth issues. An example was given of a session with very poor user experience (caused by a data center issue), illustrating how this type of issue can be identified by looking at other sessions' bandwidth limit.
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Read the entire article here...
Troubleshooting Trigger that Runs Analyze Logon Script in MSP Mode
A user was having trouble getting their automated trigger to run their analyze logon script, and has identified that it is likely caused by running in MSP mode. Support has suggested clearing the console cache, and further investigation is taking place.
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How to automate “Force Reset VM” in the real-time console for a ControlUp Trigger?
A user asked if there is a way to automate a 'Force Reset VM' using the real-time console for a trigger. The ControlUp 8.8 Powershell module includes the option to use Solve Actions for this need. A sample script will be available at the end of the month.
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What command is executed when you right click on a proces and “kill process”?
When right-clicking on a process and selecting "kill process" using the RT Console, the user asked what command is being executed. They needed to create an automated action to kill winlogon.exe, which is preventing sessions from logging out. It was suggested that they use the Powershell Cmdlets for SOLVE Actions, as found in the ControlUp documentation. Alternatively, a stop-process force or taskkill can be used as part of a logoff trigger.
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Error Code 40005 When Enabling SAML Authentication for ControlUp Solve
A user reported an error code 40005 when trying to enable SAML authentication for Solve, and the Azure authentication is successful. They asked how to adjust the mapping. According to the error message, the user was advised to check for certificates and configurations, as outlined in the article on SAML-SSO-for-Solve at https://support.controlup.com/docs/saml-sso-for-solve.
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Read the entire article here...