A user was having issues removing and re-adding servers in their environment that hadn't been used for years, and received a generic error. The user was advised to remove the regkey as described in Computer already belongs to another ControlUp organization - Managed Computers. The user managed to get the servers working, and asked how long it would take for CPU/memory historical data to show in the graphs. It takes 1-2 hours for the data to get to the historical views, but this will change soon once streaming (a new method for historic data) is enabled, and it will be almost instant.
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ControlUp Solve
Updating Specific Agents to Beta Version for Testing: Fixing ‘Send CTRL+ALT+Delete’ Issue on 2.11.1.1598 (GA)?
When using agent version 2.11.1.1598 (GA) with the "Send CTRL+ALT+Delete" button, it does not work. It is not possible to update a couple agents to a beta version via the GUI and manual download/installation is required. Agent Manager must be stopped or uninstalled and only the agent should be upgraded. Version 2.12 will solve the issue and the estimated date for it being out of beta is unknown. https://controlupcommunity.slack.com/archives/C0468TJNRN1/p1681824633585269
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How Can I Generate a Report for IOPS and/or Read/Write Latency for VMware Datastores?
A user asked how to get a report for iops and/or read/write latency for a VMware datastore. It was suggested to use the Host Trends report in ControlUp Insights/Solve or export schedules. A trigger with thresholds can also be used along with the exports or export-cuquery to indicate when the datastore is slow and report back. Host Stress showed latency of almost 1.3 sec. for read and writes.
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How Can I Create an Alert in Solve ControlUp for Users When OneDrive.exe Isn’t Running?
I am using Solve ControlUp website and wanted to reach out too see if you guys could guide me in the right direction on creating an Alert for my users.
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What Condition Should I Use to Set Up an Alert in Solve for Edge DX When a Ping is Missed?
To set up an alert in Solve for Edge DX when a ping is missed. What condition would I use?
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Understanding ControlUp Edge DX Geolocation
Edge DX and geolocation issues were discussed; Windows Location Services is used and if not enabled the ISP is looked up, followed by a default centre in Wichita. An article was suggested for further info - https://support.controlup.com/docs/device-geolocation.
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How to fix messed up one of the data indexes, now opens to grey screen with no records
To solve the issue of a grey screen when trying to access a custom data index, it is suggested to delete the whole index and build a new Object with all separate items. The object should include `'NIC Name'` and `'ipconfig interfacealias='` properties, and have to work around `IPv4Address` and `DNSServer` which are arrays. Deleting the index will allow the agent to send data again, and regenerate the index.
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How to get more that 14 day of history in the ControlUp “Incidents” window ?
The user asked if there was a way to get more than 14 days of history in the ‘Incidents' window and more than 1-hour of history in the 'Events' view. The response was that ‘Incidents’ this is not possible, however ‘Events’ can be increased by increasing RAM, which will increase the console footprint. The user then asked if a feature request could be sent for ‘Incidents’ history window. The response was that this could be done, although the audit data can be sent to syslog server in order to query for more than 14 days.
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Can I remove\organize\curate the list of ControlUp Script Actions in the right-click context menu?
The user asked about curating the right-click action list in ControlUp - by using a prefix with the company and script name, the scripts can be filtered and found more easily in the Console. Renaming a community script with a prefix may orphan it from future updates. Virtual Expert rules can also be used to organize the columns. The user also mentioned using Site Monitor on a trigger to dump a CSV onto a share.
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After upgrading Citrix VDA to 2203CU2 have noticed the HDX Latency to be erroneous and erratic?
Users reported incorrect HDX Latency and Round Trip Time (RTT) values in Citrix VDA versions 2112 and earlier. The issue can be fixed by disabling the HDX Adaptive Scaling feature in the VDA registry (CVADHELP-19781). Changing the CU setting to current value and disabling Remote DX latency may also help. More information can be found in the Citrix documentation at https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/2203-ltsr/whats-new/cumulative-update-1/fixed-issues.html.
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Read the entire article here...