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ControlUp Solve

Don’t see all the FSLogix Metrics after upgrading to ControlUp 8.8

Posted on May 3, 2023

The user updated to ControlUp 8.8 but did not see all the FSLogix Metrics in Solve and Real-Time Console. To fix this issue, the latest FSLogix version needs to be installed and the session needs to be logged off/on, as suggested by the Support team at https://support.controlup.com/docs/getting-started-with-fslogix-in-controlup. Differential disks may be the reason for the columns for Mount Time and Path being shown as N/A or blank.

Read the entire article here...


ControlUP Monitoring: Combining CVAD Logon Times with FSLogix Integration without UPM? Supported Configuration?

Posted on May 3, 2023

A user asked about running FSLogix and UPM together without issues. It was suggested to not use Director for logon times as ControlUp is more accurate and to focus on the Windows logon time. It was also recommended to use the logon duration analysis script provided by ControlUp and establish a baseline. Additionally, FSLogix integration interrogates a remote file share every 5 minutes and does not provide free space info, other than that it can be requested via Solve UserVoice. Links provided: https://www.controlup.com/resources/blog/entry/analyzing-logon-duration-just-got-better/, https://www.controlup.com/script-library-posts/enable-requirements-for-logon-duration-analysis/.

Read the entire article here...


ControlUp Real-Time DX 8.8 (Hybrid Cloud) is Now GA

Posted on May 2, 2023

We have happy to announce that ControlUp Real-Time DX 8.8 (hybrid cloud) is now GA and ready to download! Version 8.8 is packed with bug fixes and a few new major features. The following are just a few of the many enhancements:

Read the entire article here...


Error When Removing and Re-Adding Servers from Old Sub-Org: Solutions Needed in ControlUp

Posted on May 1, 2023

A user was having issues removing and re-adding servers in their environment that hadn't been used for years, and received a generic error. The user was advised to remove the regkey as described in Computer already belongs to another ControlUp organization - Managed Computers. The user managed to get the servers working, and asked how long it would take for CPU/memory historical data to show in the graphs. It takes 1-2 hours for the data to get to the historical views, but this will change soon once streaming (a new method for historic data) is enabled, and it will be almost instant.

Read the entire article here...


Updating Specific Agents to Beta Version for Testing: Fixing ‘Send CTRL+ALT+Delete’ Issue on 2.11.1.1598 (GA)?

Posted on April 28, 2023

When using agent version 2.11.1.1598 (GA) with the "Send CTRL+ALT+Delete" button, it does not work. It is not possible to update a couple agents to a beta version via the GUI and manual download/installation is required. Agent Manager must be stopped or uninstalled and only the agent should be upgraded. Version 2.12 will solve the issue and the estimated date for it being out of beta is unknown. https://controlupcommunity.slack.com/archives/C0468TJNRN1/p1681824633585269

Read the entire article here...


How Can I Generate a Report for IOPS and/or Read/Write Latency for VMware Datastores?

Posted on April 20, 2023

A user asked how to get a report for iops and/or read/write latency for a VMware datastore. It was suggested to use the Host Trends report in ControlUp Insights/Solve or export schedules. A trigger with thresholds can also be used along with the exports or export-cuquery to indicate when the datastore is slow and report back. Host Stress showed latency of almost 1.3 sec. for read and writes.

Read the entire article here...


How Can I Create an Alert in Solve ControlUp for Users When OneDrive.exe Isn’t Running?

Posted on April 17, 2023

I am using Solve ControlUp website and wanted to reach out too see if you guys could guide me in the right direction on creating an Alert for my users. ...

Read the entire article here...


What Condition Should I Use to Set Up an Alert in Solve for Edge DX When a Ping is Missed?

Posted on April 14, 2023

To set up an alert in Solve for Edge DX when a ping is missed. What condition would I use?

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Understanding ControlUp Edge DX Geolocation

Posted on April 11, 2023

Edge DX and geolocation issues were discussed; Windows Location Services is used and if not enabled the ISP is looked up, followed by a default centre in Wichita. An article was suggested for further info - https://support.controlup.com/docs/device-geolocation.

Read the entire article here...


How to fix messed up one of the data indexes, now opens to grey screen with no records

Posted on March 30, 2023

To solve the issue of a grey screen when trying to access a custom data index, it is suggested to delete the whole index and build a new Object with all separate items. The object should include `'NIC Name'` and `'ipconfig interfacealias='` properties, and have to work around `IPv4Address` and `DNSServer` which are arrays. Deleting the index will allow the agent to send data again, and regenerate the index.

Read the entire article here...


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