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ControlUp Solve

How to add users to ControlUp Insights and Solve Access

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A user asked how to add users to Insights - they needed to be added to the Security policy and then launch the RTC one-time to sign up. It is recommended to give the user the "Use Solve" right in the security policy, and if a SAML is used, then there is no need for the export/import process. To get the "Manage Solve" permissions, this is found in the "Perform organization-wide actions". The "Create Solve user automatically" option in the SAML settings is not available at the moment, with no estimated time of repair.

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Troubleshooting “Send Message To Horizon User” Script Error

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The user was trying to run the “Send message to Horizon user” from the community script using a trigger but received an UAC error. Solutions such as disabling UAC from the Control Panel and making sure the Horizon pod was in the same ControlUp site as the agent machines were suggested. Additionally, the user had to generate Horizon creds on each Monitor server individually. The issue was eventually resolved.

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Inviting Users to Scoutbees with Limited Permission

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A user asked why they can't invite a user in Scoutbees and give them only access to Scoutbees. Though integrated with Solve, Scoutbees can't directly invite users, but when the user migrates to DEX, they will be able to separate the different platforms/products. The user has asked Support to create another viewer user with only Scoutbees access.

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Why are mouse clicks within RDP sessions in ControlUp 8.8 passed through to background apps?

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Users have reported an issue when using RDP/ControlUpconsole.exe, where clicking within an RDP session causes random background apps to pop to the foreground. It was suggested this was a known issue unrelated to ControlUp/RDM/Citrix, linked to the RDP stack, and ControlUp are unable to do anything about it. A workaround is to open the RDP session in a new window. ControlUp are also working on a modern Remote Control solution, but this will only be available with the Solve product, which the user doesn't have access to for another 3 years.

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How to Send Messages Based on FSLogix Triggers

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A user wanted to send a message to the user whose disk had low profile space using an FSLogix trigger, but the script action for this couldn't be used. Oliver suggested creating a trigger for disk space and then using a script follow-up action to find the user GUID/key, followed by a send message action. He also suggested using Powershell to get the session ID of the user and using the MSG.exe native functionality to send a message to a specific session, if multiple users were using the same machine. Dennis suggested adding a filter for FSLogix Disk Type to the Trigger filter editor, and Nicholas linked a script that is helpful for single session setup. The roadmap also includes FSLogix disks per user.

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Error “Communication problem. Please try agai n in a few minutes” when new user’s sign into ControlUp Insights

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New users were experiencing an error when logging in to the SaaS URL's, and it was observed through the discussion that they would need to open the console first. It was suggested that for Solve users, they can be created without touching the console with the help of PowerShell cmdlets, CSV import, and SAML. The option is not yet available for Insights.

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Can the ControlUp Solve web console connect to a machine with a pre-installed agent, or is the legacy console necessary?

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A user asked if the Solve web console will allow users to add new machines with an already-installed ControlUp agent, which would replace the current "Add Computers" configuration step. It was mentioned that a new version of ControlUp will have changes to the agent deployment process that will make this step less relevant. As an alternative, the support page https://support.controlup.com/docs/euc-synchronization-with-universal-sync-script provides a PowerShell script to sync Virtual Machines, though this is subject to customers' security concerns.

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