A user asked about accessing the service desk with unique accounts - you can add them to Solve, though the security policy for the legacy console still applies. There is a feature to add ControlUp users from Solve, which can be found in the documentation at https://support.controlup.com/docs/add-controlup-users-from-solve.
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ControlUp Solve
Where Does ControlUp Solve Get Its Data?
A user asked why Solve was displaying data and where it was being sourced from - it was clarified that it came from Monitor In-RAM DB and could also be accessed programmatically with the Monitor Cluster Cmdlets.
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Historical Data stopped updating in ControlUp
The user had difficulty seeing historical data since February 23 despite service restart, and opened a support ticket. It was suggested to restart the service or to wait for an upgrade to 8.7. A large mass of data tickets were uploaded, and it will take a day or two for the data to be processed and the issue to be resolved. 8.8 with its multi-tenancy feature is due to be released and the user was excited by the news.
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Health Checks for VMware UAGs Using Horizon and UAG APIs within ControlUp
A user asked for suggestions on what metrics to assess in a project to do better health checks on VMware UAGs using Horizon and UAG APIs. Ideas include alerting when a connection server exceeds a threshold, and when services are not in a running state, as well as low available memory and high CPU. These metrics would also be desirable to display in ControlUp's Solve and Console. Discussions also included Dennis' idea to bring the data to Edge DX and a feature request for UAG data.
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Newly Added Citrix ADCs Not Showing Up In ControlUP Insights or Solve
The user needed help with adding Citrix ADCs to CUP with Insights and Solve not displaying. It was suggested that the user should check if they used shared credentials and use a data collector. It was also suggested to add credentials to the monitor settings and change the connection settings to the shared credential, with a link to https://support.controlup.com/docs/configuring-shared-credentials. The user was thankful for the help.
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How to Make ControlUp Edge DX Recognize Windows-Based Thin Clients
A user was having an issue with Windows-based thin clients not showing up properly on Edge DX when the device image was sysprepped and reinstalled. Edge has a UID stored in the programdata folder which marks the device as unique. To solve this issue, the UID must be removed before sealing the image, and then a new UID will be generated when the Edge agent is restarted. The UID file can be found in C:\programdata\Avacee\sip_agent\cachefiles.
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Any extra Firewall rules required to allow use of session actions from ControlUp Solve?
When trying to use the actions from Solve, a user asked if anything needs to be enabled or if there are extra firewall rules required. The user confirmed that all other pages in Solve worked well, but the actions were failing. According to the ControlUp support page https://support.controlup.com/docs/solve-actions, the monitors need to be able to connect to solve.controlup.com over 443.
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EUC Environment Cloud Connection Disconnection Issues with ControlUp
Users are experiencing multiple disconnects/reconnects with their EUC Environment cloud connection daily which is causing issues in the ControlUp console, false reports of failed desktops, and data disappearing when navigating Solve. A ticket was raised four years ago but no resolution has been provided. Support suggested rebooting data collectors and adding resources but it is believed the issue lays with Citrix's API blocking connections. ControlUp is actively working with Citrix to resolve the issue.
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How to remotely query the registry of machine using a ControlUp Script Action?
It is possible to query the registry of a machine using a Script action, however the user was getting 'access denied' errors. If the computer runs the CU agent, it might be easier to run the script there instead of remotely. It was suggested that PS remote needs to be enabled for Invoke-Commands. 8.8 release will allow users to see the value for VHDLocations as a column in console and Solve as part of the FSLogix integration.
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Is There a Limitation on Filters in ControlUp Solve?
The user asked if the filters were limited to 5, and it was suggested that triggers could be used to watch 10 users in real-time. Another response offered an alternative, recommending using the search feature with | in between the names in the console. It appears that there is no known limitation here.
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Read the entire article here...