A user was trying ControlUp Solve on a trial license and found the UI promising, but couldn't access historical reports as they were running an on-premise appliance. It was suggested that the user deploy the on-premise appliance and use a version 8.6.5 or higher, but that Solve on-prem does not have built-in historical reports. To access these, they would need to connect to IOP.
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ControlUp Solve
Troubleshooting ControlUp Solve / Edge Access for Help Desk Guys
A user had setup ControlUp Solve / Edge access for help desk guys, however they weren't seeing the same controls on their Edge machines as the user could. Checked permissions as a suggestion, the user found that the permissions were set under Edge DX. They only had the viewer role, which resolved the issue. Access can be found in Edge via Solve Configuration > Access Control, and Solve has manager & non-admin security policies.
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How to View Citrix RTT in ControlUp Solve and Edge?
A user asked if Citrix RTT can be seen in ControlUp Solve / Edge. The RTT column is for Blast/RDP, while ICA users should use the "Latency Last" metric. User Input Delay may be the equivalent metric for Citrix RTT, as detailed in ControlUp's blog: https://www.controlup.com/resources/blog/entry/controlup-automation-user-input-delay-vs-citrix-ica-round-trip-time-rtt/.
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Differences Between Solve and Insights by ControlUp
A user asked about the differences between ControlUp's Solve and Insights. The user was told that Solve is the main interface and Insights will be incorporated into Solve. The webinar https://www.controlup.com/webinars/webinar-optimize-your-daas-environment-with-controlups-next-gen-web-interface/haha is a good source for more information. The user was told that some reports and functions are not yet in Solve and there is a separate license for Solve.
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How to Easily Keep Track of View in ControlUp Solve?
A user was having difficulty keeping track of their views when moving between locations in Solve. They wanted the ability to have set the same default view everywhere, which is currently not a feature. Dennis suggested that the configuration for the views can be found in a file, and an API endpoint exists to save presets, but difficulties in table configuration and view translation remain. Chris commented to review the notes given by a member and Dennis updated that this behavior is not intuitive and is highly prioritized.
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How to Clean Up Solve After Uninstalling Edge DX Agent
A user asked if uninstalling the Edge DX agent from clients would clean up from Solve automatically. The comment included a setting that enabled the user to do this, and they expressed gratitude for the help. The user then requested Intune to be deployed to all their devices, to which the response was that it was done.
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How to Access Historical Graphs and Reports in ControlUp Edge DX?
In ControlUp Edge DX, users can access historical graphs and reports of device data. Users can also set their chart columns to 1 for more space in the chart, which will be particularly useful for longer time periods. The default is 4 columns.
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How to Report and Alert on VM’s with System Event Source “Bugcheck”
It is possible to create an event trigger to alert on virtual machines (VMs) with system event source "bugcheck" through email (or webhook and a few other options). However, this would only work when the event is occurring, not for past events. If the event relates to a blue screen, the agent might be gone and it won't alert. To solve this, it is suggested to set a trigger when the VM status goes from error to ready and run a script to check for that event.
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Investigating Error State in Horizon Machines with Solve and Realtime DX
The discussion focused on issues with machines going into Error state with Horizon, and the Status from Solve and whether View and Solve views should be the same. After several insights, it was concluded the best way is to open a support ticket. Realtime DX and Solve should show the same status as Citrix and the user should open a support ticket for further investigation.
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How to create an alert that will only fire on machines in a certain group and tag using ControlUp Solve \ Edge DX
A user was trying to set an alert in ControlUp Solve \ Edge DX based on a device group or tag, and needed to use the 'devices' index for this, but didn't think it would work as the platform is not part of this index. @member was asked to offer input until the user could take a deeper look, but it ended up working, with all alerts only being for Linux endpoints. The user is looking forward to the next version of ControlUp Solve \ Edge DX.
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Read the entire article here...