The discussion between users and @member covers the upcoming addition to Solve of Automated Reports which can be scheduled daily/weekly/monthly according to user selectors and time frames. Reports could include for example data from Machine Trends combined with Session Activity. The feature is planned for upcoming Solve beta testing.
Read the entire article here...
ControlUp Solve
ControlUp Edge DX system requirements and AV exception documentation
Someone was looking for system requirement and AV exception documents for Edge DX. The documentation available on Support Controlup showed AV exclusions for Controlup, which included one item needed for Edge DX. Powershell was found to be blocked by CarbonBlack, and it was suggested that Powershell should be allowed as Edge DX runs PS to gather metrics. It was also suggested that the Edge Docs be updated to reflect this, and that sipagent.exe should be whitelisted to allow Powershell to run.
Read the entire article here...
Read the entire article here...
How to monitor a running service using ControlUp?
ControlUp 8.8 will feature a service monitoring capability, as well as increased visibility and monitor health. Currently, services can be monitored using the real-time console, or by running a scheduled script. Previous versions have had issues with alerting, however in 8.7.0.655 stability has been greatly improved and weekly reboots have aided in this.
Read the entire article here...
Read the entire article here...
How to Disable the ControlUp Daily Digest?
A user asked why they were unable to disable the ControlUp Daily Digest. After trying from different web browsers and ensuring that the user had sufficient permissions, they opened a support ticket and it was discovered that two user accounts for the same user were present with different permissions - the least restrictive taking precedence. It was fixed, and they asked how to control who receives the Daily Digest. To do so, an email address and the time of day when it is sent needs to be entered.
Read the entire article here...
Read the entire article here...
How to add new users to ControlUp Real Time DX?
A user asked a question about adding users to a ControlUp setup, with the question of whether it needs to be done via the Login Setup screen in version 8.7 or if it can be done through adding people to an AD group. In order to do this, users need to be added manually. However, ControlUp is working on enhancing its Solve/SAML integration, which will enable new users to be auto created as needed. This would be done with the new DEX platform/login when configured to use SAML. ControlUp will keep @member updated on its progress with the DEX platform.
Read the entire article here...
Read the entire article here...
Mail alerts stopped updating even if we see failures on the ControlUp Dashboard
User was not receiving any mail alerts even though there were failures in the dashboard, and Teamshook alerts were not showing. After disabling and re-enabling the alerts policies, the issue was solved. Support indicated a potential issue with the backend. To investigate, they asked if enabling/disabling the scout or alert policy made a difference. The response was that re-enabling was a lucky attempt, as the issue was due to an issue on the backend side.
Read the entire article here...
Read the entire article here...
Changing the Certificate on the IOP Server
The user asked how to change the certificate on the IOP server - he received a .PEM file without private key and was suggested to refer to the following documents: https://support.controlup.com/docs/solve-on-premises-configuration and https://support.controlup.com/docs/insights-on-premises-replace-certificate. Finally, the certificate was implemented and the user noted that the IOP server correctly presented it but not the Splunk side.
Read the entire article here...
Read the entire article here...
Setting Storage Views in ControlUp Solve
The user asked if storage views could be set in ControlUp Solve. It is not currently available, however, it is on the roadmap and feedback is welcome. In the meantime, the user is using a mix of the RT console and Solve.
Read the entire article here...
Read the entire article here...
Missing “Client Device Score” icon in ControlUp Solve?
Members discussed the issue of not seeing Client Device Score in ControlUp Solve, and why metrics like Client Wi-Fi Signal, Lan Latency, Total Session Latency, and Internet Latency indicate the score. They concluded that Remote DX must be installed on the endpoints and the registry values need to be deployed. Members also noted that 3rd party software can be tricky with virtual channels, and that the default MSTSC rdp client should be used. Support ticket can be created at support@controlup.com.
Read the entire article here...
Read the entire article here...
Investigating Unreachable ControlUp Agent VMs
This user asked for advice on the issue of VM's becoming unreachable due to Horizon Agent issues, experiencing freezing applications and an inability to console or access the machine once it has reached this state. Causes such as port exhaustion and DNS issues were discussed, as well as suggestions on how to access the system and application log files, and to generate an OS crash dump. It was also suggested to review reassess the configuration and consult other Horizon tech communities. ControlUp historical data and the support article https://support.controlup.com/ docs/controlup-agent-temporary-mode-and-how-to-change-it?highlight=IsTemporary#what-is-the-fix-for-this-problem were also included.
Read the entire article here...
Read the entire article here...