User was not receiving any mail alerts even though there were failures in the dashboard, and Teamshook alerts were not showing. After disabling and re-enabling the alerts policies, the issue was solved. Support indicated a potential issue with the backend. To investigate, they asked if enabling/disabling the scout or alert policy made a difference. The response was that re-enabling was a lucky attempt, as the issue was due to an issue on the backend side.
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ControlUp Solve
Changing the Certificate on the IOP Server
The user asked how to change the certificate on the IOP server - he received a .PEM file without private key and was suggested to refer to the following documents: https://support.controlup.com/docs/solve-on-premises-configuration and https://support.controlup.com/docs/insights-on-premises-replace-certificate. Finally, the certificate was implemented and the user noted that the IOP server correctly presented it but not the Splunk side.
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Read the entire article here...
Setting Storage Views in ControlUp Solve
The user asked if storage views could be set in ControlUp Solve. It is not currently available, however, it is on the roadmap and feedback is welcome. In the meantime, the user is using a mix of the RT console and Solve.
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Read the entire article here...
Missing “Client Device Score” icon in ControlUp Solve?
Members discussed the issue of not seeing Client Device Score in ControlUp Solve, and why metrics like Client Wi-Fi Signal, Lan Latency, Total Session Latency, and Internet Latency indicate the score. They concluded that Remote DX must be installed on the endpoints and the registry values need to be deployed. Members also noted that 3rd party software can be tricky with virtual channels, and that the default MSTSC rdp client should be used. Support ticket can be created at support@controlup.com.
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Read the entire article here...
Investigating Unreachable ControlUp Agent VMs
This user asked for advice on the issue of VM's becoming unreachable due to Horizon Agent issues, experiencing freezing applications and an inability to console or access the machine once it has reached this state. Causes such as port exhaustion and DNS issues were discussed, as well as suggestions on how to access the system and application log files, and to generate an OS crash dump. It was also suggested to review reassess the configuration and consult other Horizon tech communities. ControlUp historical data and the support article https://support.controlup.com/ docs/controlup-agent-temporary-mode-and-how-to-change-it?highlight=IsTemporary#what-is-the-fix-for-this-problem were also included.
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Read the entire article here...
How to allow scripts / commands to work in ControlUp Edge DX?
A user inquired about needing to do something special to allow scripts/commands to work in ControlUp's Edge DX. It was suggested to move the question to the 'Controlup-edge-dx' channel, and a support worker offered to check in with the scheduled engineer. It was then revealed that the issue was related to solve actions instead of Edge DX, and the discussion was moved to the relevant channel.
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Read the entire article here...
Is the Audit log only accessible from ControlUp Solve?
A user asked if the Audit log was only accessible from Solve - it is configured in the RTC thoughSyslog, and is visible in Solve. Thanks was expressed for the help.
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Read the entire article here...
What is the Highest I/O Process Consumer in an Environment?
A user asked about the highest I/O process (IOPS) consumer in their environment and found the software reporter as a Google Chrome "Extra". It was clarified that the IOPS indicator on the current Insights report referred to both disk and network IOPS, and that this is distinguished in the upcoming "Streaming" App Trends report, with accompanying charts. The new version is awaited.
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Read the entire article here...
How to get Usernames and Login Time Data via ControlUp Insights or Triggers
A user inquired about the best way to create a report using Insights which includes usernames and login times to a CSV on a network location. The suggestion was to use an Export Schedule in Monitor config or build a trigger that fires an export when logon duration is higher than a certain amount of time, or use export-cuquery. Historical data is only available in Insights/Solve and Outlook macros can be used as a workaround.
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Read the entire article here...
How to give access to ControlUp insights without giving access to the Controlup Console
The discussion considered what options are available for providing access to Insights data for third-party users without access to the ControlUp console. While registering in the console is necessary, uploading a CSV file with UPNs can be done with the Login Setup feature in 8.7. Insights will be deprecated soon and, as some customer's security policies can remove accounts if they are not used after a certain amount of time, there is the option of creating a bogus user with an email distribution. There are no limitations on the number of users in ControlUp itself, though some Microsoft licenses may be consumed based on a single AD account.
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Read the entire article here...