Users are experiencing multiple disconnects/reconnects with their EUC Environment cloud connection daily which is causing issues in the ControlUp console, false reports of failed desktops, and data disappearing when navigating Solve. A ticket was raised four years ago but no resolution has been provided. Support suggested rebooting data collectors and adding resources but it is believed the issue lays with Citrix's API blocking connections. ControlUp is actively working with Citrix to resolve the issue.
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ControlUp Solve
How to remotely query the registry of machine using a ControlUp Script Action?
It is possible to query the registry of a machine using a Script action, however the user was getting 'access denied' errors. If the computer runs the CU agent, it might be easier to run the script there instead of remotely. It was suggested that PS remote needs to be enabled for Invoke-Commands. 8.8 release will allow users to see the value for VHDLocations as a column in console and Solve as part of the FSLogix integration.
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Is There a Limitation on Filters in ControlUp Solve?
The user asked if the filters were limited to 5, and it was suggested that triggers could be used to watch 10 users in real-time. Another response offered an alternative, recommending using the search feature with | in between the names in the console. It appears that there is no known limitation here.
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How to Configure the Firewall for ControlUp Remote DX and IGEL Devices
A user asked if port 40705 needed to be opened between monitors and IGEL devices for Remote DX. It was suggested that no firewall rules were necessary, and the user was given the steps to deploy the Remote DX plugin and configure the virtual channel in order to view Remote DX metrics. It was also suggested for the user to test on a laptop/PC. The user then asked for the cuepux_srv_dll which was not immediately found.
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Trouble Adding Host to ControlUp Console
A user had trouble adding a host in the Console, receiving the error "The RPC server is unavailable". Suggestions included checking all necessary firewall ports were open and unchecking the 'Deploy agent automatically' setting in the agent settings, which solved the issue. It is advised that the latest version of .Net Framework (4.8) is installed to ensure compatibility. The latest On-prem version of ControlUp available is 8.7.0.24.
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Error 94 in FSLogix Log Parser Script
Users were having issues with the FSLogix log parsing script, showing an error in line 94. It was found that changing the line to include a '+' would solve the issue, which @member then confirmed. The update has been pushed to production, and the issue is now resolved.
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Troubleshooting Greyed Out Hosts and Datastores in ControlUp On-Premise Trial Version
A user asked about greyed out hosts and datastores in a trial version of ControlUp on-premise. After asking questions, it was discovered that the service account for the SQL DB had misconfigured and expired. After being fixed, the user was able to drill down and up again.
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The Benefit of Running RemoteDX and EdgeDX Together
A user asked if there was any benefit to running both RemoteDX and EdgeDX in addition to each other. They are completely different, with RemoteDX adding extra metrics to VDI sessions and EdgeDX focused on corporate physical endpoints. Though each offers different data, there is benefit in drilling down from RemoteDX to the device in EdgeDX. Real-Time DX and Edge DX are two different products, so EdgeDX data is not viewable in Real-Time DX but Solve and DEX provide this data in the same web interface.
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How to view (in the user reports) how long the session was idle on ControlUp?
The user wanted to track idle time in user reports, but couldn't find the column in the default view. It is available in the User Activity historical report. Wouter and Joel advised to access this data from Insights or the Solve button, but the column has not been ported over due to inaccuracy. The user eventually found it.
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How often is the Session Activity supposed to be updated in ControlUp?
Data is uploaded to Session Activity every 30 minutes and processed in about an hour. The Session Count report can be used to check the last upload time. There is an unrelated data issue that is being observed to see if it fixes itself at the next data dump.
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Read the entire article here...