A user reported an issue with a trigger they created for ControlUp monitoring. After some troubleshooting with the team, it was determined that the incident reporting on the monitor had been exceeded - support had fixed the issue and everything was now working correctly.
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Microsoft Windows Related Training & Support Archives
Microsoft Windows training and support-related archives from inside the ControlUp Community on Slack.
Issues with Two Monitors Cycling after Upgrading to 9.0.5
A user opened a ticket but also asked for help in the Slack channel. They are having issues with two monitors cycling through connecting, logging in, and disconnecting after upgrading to 9.0.5. They have tried to run a network test and send a log, but did not find any issues. A link to the support article on creating monitor logs with Log4net was provided. The log file path for version 9.0.5 was also shared.
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Read the entire article here...
Improving Flexibility for Scoutbees Maintenance Windows in ControlUp UI Design Discussion.
A discussion about the Scoutbees Maintenance Windows being greyed out or disabled in the UI design. The issue is brought up that this is not workable for those with a lot of maintenance windows (e.g. MSPs). Another user asks about keeping the scout enabled but snoozing the alerts, and it's mentioned that this feature will be available in Q1. However, the idea of adding time of day as a condition for an alert is suggested for more flexibility in the future.
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Read the entire article here...
Experiences with Using SecureDX for Golden Image Patching in VDI
Users discussed their experiences with using SecureDX to patch golden images in VDI, including issues with scans and remediation. Suggestions were given to check logs and potentially disable the CDN. A newly released version of SecureDX may have fixed the issues. Using manual deployments or quick uninstall/reinstall of the agent was suggested.
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Read the entire article here...
How to Monitor File Count and Send Email Alerts with ControlUp Trigger
A user asked if it is possible to monitor file count on a specific server and send an email if the limit is exceeded through ControlUp. The reply suggested using a scheduled trigger and creating a script for the file count, which could then generate a windows event for a subsequent trigger to respond to.
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Read the entire article here...
Finding Solutions for Password Management in ControlUp
A discussion took place on using a PAM product and Edge DX together, with one user mentioning issues with copying and pasting passwords at login and UAC prompts in ControlUp. Another user suggested checking browser clipboard settings, and it was also noted that this issue is a backlog item under review by ControlUp. A UserVoice request was shared for tracking purposes. It was also discussed that using LAPs and an Elevated Cmd session may be potential workarounds. Lastly, an AutoHotKey script was mentioned as a possible solution for a better experience for techs. The cited link can be found at https://support.controlup.com/docs/submit-and-vote-on-feature-requests
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Read the entire article here...
Typo in Direct Download Link for Windows Agent in ControlUp EdgeDX
A user discovered a typo in the Direct Download link for the Windows agent in EdgeDX. While the user was able to pull the correct version by tweaking the URL, they wanted to report the issue. Another user asked for a screenshot for the backend team to address the issue. Further discussion reveals that the recommended option is to use the agent manager instead of directly downloading the agent.
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Read the entire article here...
Understanding CPU Metrics in ControlUp
The group discussed the discrepancies between the CPU percentage on a single host and the "Host CPU Usage" column for all VMs on that host. The data for the host level comes from the hypervisor platform, while per-VM CPU comes from the ControlUp agent on the Windows OS. It was mentioned that the console is not effective for comparing data due to potential performance issues. The behavior of the host CPU reaching 100% and the VMs not going higher was deemed expected. It was clarified that the host CPU in the "Machine view host CPU" column refers to the CPU utilization by the VM as reported by the hypervisor API. The monitoring intervals for the agent and API may also result in different reported numbers.
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Read the entire article here...
Customizing Insights Dashboard with External Data in ControlUp
A user asked if it was possible to customize a field in an Insights Dashboard by requesting information from an external server. A ControlUp employee confirmed that it was technically possible but not supported out of the box and suggested reaching out to a CSM or account rep for further discussion. It was also noted that the underlying platform of IOP is Splunk and it may be possible to achieve this using its functionality. However, the user's company and the customer need to clearly define their needs before deciding on a technical solution.
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Read the entire article here...
Troubleshooting Secure DX Install Issues on a Windows Desktop
A user needed help troubleshooting an issue with the Secure DX not installing on a Windows desktop. Another user suggested checking the Device Events tab in Edge DX for any issues running the script. After investigating, the user found an error stating that the Remote Server was unavailable with a code of 503, despite the device being online and pinging.
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Read the entire article here...