A user posts a question about their freshly installed environment and the strange GPU usage data they are getting from ControlUp. They provide details about their settings and ask for assistance in determining if the NVIDIA API is causing the issue. Other users suggest checking for shared memory usage and provide instructions on how to do so.
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Microsoft Windows Related Training & Support Archives
Microsoft Windows training and support-related archives from inside the ControlUp Community on Slack.
Troubleshooting VDI Access in ControlUp One
There was a discussion on an issue with accessing VDI in ControlUp One after disabling certain log in method. It was suggested to check permissions and add DEX user to Controlup admins. Another option is to enable the "sign in to VDI... with LDAP" checkbox. Possible solution is detailed in the article https://support.controlup.com/docs/vdi-daas-authentication-methods. Suggestions were given to check C:\windows\ServiceProfiles\NetworkService\AppData\Roaming\ControlUp\cuMonitor.log for monitor name that handled the request.
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Read the entire article here...
Sending Email Alerts for ControlUp Folder Event Messages
The team discussed how to send an informational email alert when an event is triggered within the ControlUp folder. Different members offered their expertise and suggestions, including using the ControlUp Academy, creating a Windows Event Trigger, and incorporating a PowerShell script to format the email's body. Ultimately, the team concluded that ControlUp does not allow triggering actions based on informational events, but recommendations were made to run a scheduled trigger or use task scheduler to execute the script at regular intervals.
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Read the entire article here...
Issue with Page Refresh on Secure DX
Several users reported experiencing a page refresh every 30 seconds on Secure DX, even when Auto-Refresh was not enabled. Some users tested on different tenants and found that the refresh only occurred with Auto-Refresh enabled. After some troubleshooting and guidance from @member Joel, it was discovered that using the "empty cache and hard refresh" option in developer tools could fix this issue. It appears the refresh was caused by items left in local storage.
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Read the entire article here...
ControlUp Scripts for Intune Compliance Checks
A user is interested in a ControlUp script to force an Intune Compliance Check on a Windows Device. While there is no official script available, it is a potential future roadmap item for Secure DX. Other users suggest creating a PowerShell script and setting it as an action on the device. A recommendation is made to include a check that ensures the correct components are installed on the device.
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Read the entire article here...
Troubleshooting Device Location Updates in Edge DX
A user reported that their device location does not always update in Edge DX, giving an example of their device showing work location after working from home for 18 hours. A suggestion was made to check if device's public IP is changing when switching locations and checking the status of location services on the device's OS. A link to documentation on device geolocation was also shared.
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Read the entire article here...
Using Windows Event Based Triggers for Automated Actions in ControlUp
A user asked about the possibility of passing text/fields from a Windows event log message as arguments for a script action using the Windows event based trigger. Another user noted that this is not currently possible but can potentially be implemented in the future. They provided a link to a support document and explained how to access the necessary information using a sample event based object. Another user suggested using this feature for automated actions based on specific error criteria. Another option is to use built-in actions like reset VM which utilize the ControlUp service account for the hypervisor. ControlUp Academy may have more resources on this topic.
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Read the entire article here...
Deploying EdgeDX Agent on Virtual Desktops and Checking Licensing – Tips from ControlUp Users
A user asked about deploying the EdgeDX agent to virtual desktops. Others confirmed that it is possible and shared tips for installation, including adding extra settings and checking licensing. The agent can also be installed on non-persistent machines. The licensing system for EdgeDX is per device, and current usage can be seen on the overview dashboard or in the maintenance section of the EdgeDX configuration settings. Links to helpful resources from ControlUp were also shared.
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Troubleshooting Unmanaged AVD Session Hosts in ControlUp Console
A user asked for assistance in managing Azure Virtual Desktop session hosts in the ControlUp console. They have installed the ControlUP monitor and agent on a virtual machine in Azure, but the status remains unmanaged for the AVD session hosts. Other Azure metrics are visible. A suggestion was made to test communication on port 40705 and to use the "install-cuagent" cmdlet with a dex api key for self-registration. Helpful links and instructions were provided.
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Read the entire article here...
Trouble with ControlUp Trigger Resolved.
A user reported an issue with a trigger they created for ControlUp monitoring. After some troubleshooting with the team, it was determined that the incident reporting on the monitor had been exceeded - support had fixed the issue and everything was now working correctly.
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Read the entire article here...