ControlUp Community

Connect, Learn, and Grow

Reporting Related Training & Support Archives

Reporting training and support-related archives from inside the ControlUp Community on Slack.

Event Severity Issues in ControlUp DEX Console

Posted on

A user created triggers for "Black Hole Machines" and "Registration Failures" but noticed the event severity was only showing as Informational in the DEX Console. They asked for assistance in changing the severity and shared a screenshot. However, it was confirmed that the severity cannot be changed at this time but may be considered in the future. The user wanted to use this value for reporting dashboards and trends. Support was following up on the issue and confirmed that the severity cannot be changed and all triggers will still create an event, regardless of the register event action configured. The trigger was originally set up to send a webhook to Google Chat, but this was changed to a PowerShell script triggered through Script Action to create ServiceNow incidents in the future. There is no way to define the severity of the event at this time.

Read the entire article here...

Investigating Traffic Spikes in ControlUp Citrix VDI Environment

Posted on

A user reported significant spikes in traffic in their Citrix VDI environment and suspects that ControlUp's VDI agent may be causing it. However, they are not sure if ControlUp uses Akamai for their CDN services. Other users suggested using the command "netstat -ano | findstr akamaitechnologies" to check for any processes using Akamai. The investigation will continue.

Read the entire article here...

Storage Tab Not Showing Reliably in ControlUp Desktop Agent

Posted on

A user reports that the Storage tab is not showing reliably in the recently installed newer Desktop Agent for a large VDI pool with around 1000 non-persistent machines. They haven't seen any reports of this issue and suggest opening a support case for further investigation. Another user adds that kernel ETW messages may be used for this feature and advises the user to provide more details on how the data is collected for troubleshooting. The affected machines are single-session and a new image is being rolled out, so the user will check if the issue persists and create a case if needed.

Read the entire article here...

Troubleshooting VDI Access through ControlUp Portal

Posted on

A user had trouble accessing VDI through the ControlUp portal and asked if others were experiencing the same issue. They were advised to open a support ticket and after receiving a link from the support team, the issue was solved. The link can be found at https://support.controlup.com/docs/configure-sso-with-entra-id?highlight=ControlUp%20for%20VDI%20%26%20DaaS

Read the entire article here...

Controlling Access to VDI Metrics with ControlUp Custom and Upcoming Dashboards

Posted on

In a discussion about sharing VDI metrics with SLT without revealing unnecessary information, Custom Dashboards with restricted access and a possible upcoming Dashboards feature are mentioned. It is also suggested to export dashboards and send them periodically, but formatting issues may be a concern. The upcoming release for Dashboards for VDI is expected at the end of the month.

Read the entire article here...

Troubleshooting Offline Windows Servers in ControlUp

Posted on

Some Windows servers appear as offline, but when a user logs in through the hypervisor's remote console, they show as online again. A screenshot was requested and a possible solution was suggested. It was advised to submit a case to support@controlup.com with logs and screenshots for further analysis. Different ways to change logging levels were shared and it was asked if the server has AV in place. A possible explanation was offered and it was mentioned that logs would provide more insight into the issue. One user stated that they had put in exceptions for the AV, and another needed to wait before reporting. Screenshot and log files were recommended to help find a solution.

Read the entire article here...