ControlUp recently migrated to app.controlup.com and there were some issues with data not being received for certain reports under "Application Usage". It was determined that the team has not done any network modifications for the specific URL mentioned in the issue. It was suggested to check the communication ports and add them to the allow list. There was some confusion about whether the new data pipeline runs concurrently with the old method, but it was clarified that data will continue to be received via the old method until the new reports are completely migrated. The ControlUp source can provide more information. Any issues with app statistics can be directed to support@controlup.com.
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Reporting Related Training & Support Archives
Reporting training and support-related archives from inside the ControlUp Community on Slack.
Accessing Historical Reports for Specific VDIs in DEX
A user expressed frustration with the inability to view historical reports for a specific VDI within DEX. Other users suggested that this issue is being addressed in future versions, and in the meantime, they can access the reports by selecting the machine and downloading the report through a small icon above the table.
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Read the entire article here...
Troubleshooting Missing CVAD Metrics in Solve for EUC Environments
A discussion was held about troubleshooting missing CVAD metrics in Solve. It was mentioned that not enough capacity in the cluster could be the cause and monitoring via historical reporting or the Powershell option can help identify this issue. v9 will also have this data available in Solve.
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Read the entire article here...
Adding CLEANMGR to an Existing ControlUp Cleaning Script
ControlUp users discussed adding the CLEANMGR method to an existing script for cleaning up the Windows Update Cleanup from Disk Cleanup. A script from the CU Script Library may be able to help, with the necessary options to include the desired folders. The Clean Windows System Drive script may also be an option. Get more information about scripts at https://support.controlup.com/docs/add-scripts-from-the-script-library.
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Troubleshooting ControlUp Monitor Errors
A user reported getting errors in a ControlUp monitor for certain machines, specifically related to the service account not having admin rights. It is suggested to add the account to the ControlUp Admin role to resolve this issue. This issue was not related to onboarding to the new app.controlup.com.
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Solve Metrics Not Working for Session Stress
A user reported that the Session Stress metrics have stopped working in Solve, but still display in the RTC. Others suggest checking monitors and reopening a support ticket. The user also reports that all other widgets are functioning normally.
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Troubleshooting Report Column Arrangement in ControlUp
A user inquired about rearranging columns in their reports - it was suggested to move them where they want, save the report, then go back in and rearrange some more before saving again. A call will be logged on Monday for this issue.
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Dashboards and Feedback: A Discussion at ControlUp
Users discussed the use of Dashboards and shared examples. Some reported using it to show the health and availability of Citrix Delivery Groups and infrastructure servers. They also shared that they will be giving feedback to the CU production managers, who take into consideration user suggestions. They also commented on the positive impact of this feedback in the past. The group also mentioned the availability of training at ControlUp Academy.
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Enhancements to a Report on ControlUp
Users discuss changes to a report on ControlUp. The report is not useful because it averages data when the computer is not in use. A new format has been implemented using the 95th percentile of the data in streaming data. A link with updated sizing recommendations is shared.
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Edge users experiencing ControlUp license pop-up.
Some users are experiencing a license-related pop-up in Edge. Closing and reopening the browser seems to resolve it. Chrome users do not seem to be affected.
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Read the entire article here...