Users were discussing how to exclude applications from a widget in ControlUp. One user suggested using a script for macOS, Windows, and Linux to write to a custom index, while another mentioned a new datasource on the roadmap. @member provided a link to a Script Pack that could help with reporting on processes.
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Reporting Related Training & Support Archives
Reporting training and support-related archives from inside the ControlUp Community on Slack.
Determining Citrix Workspace Usage for Troubleshooting Performance Issues
In a Slack discussion, a user suggests detecting if a user is using the Desktop App or web version of Citrix Workspace to determine performance issues. Others mention that this can already be done using the CVAD Launch Type metric, which indicates if the session was launched from the web interface. The results can appear as "WI," "Unknown," or blank. The team plans to investigate further to bring better visibility on this topic and may consider using the client name to differentiate between the two versions.
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Read the entire article here...
Troubleshooting Outlook Freezes and App Errors
A user reported an issue with Outlook freezing when opening an email due to a large photo in the sender's signature, and suggested correlating app freezes events with the Outlook version. Other users shared known issues with Outlook and app freezes. It was recommended to troubleshoot by checking for large file sizes in signatures.
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Read the entire article here...
Troubleshooting an Upgrade from Citrix EUC Custom Hive 1242 to 1244 with Missing Chromium Instances
Troubleshooting an upgrade from Citrix EUC Custom Hive 1242 to 1244 revealed that scouts were no longer reporting and Chromium instances were missing. Support was requested and a similar issue was found on a fresh 1244 installation. A request was made for the 1243 packages to test.
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Read the entire article here...
Building a Dashboard with ControlUp – Tips and Tricks
A member needed guidance on building a dashboard for devices with and without a certain app installed. Currently, the NOT filter is not supported in the installed app index, so they suggest using a script or workflow and custom index. They will put in a User voice or add it to the roadmap. Scripts have been completed and data reporting is looking good for macOS, Windows, and Linux. It was mentioned that this is great news.
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Read the entire article here...
How to Run PowerShell Scripts on Multiple Citrix VDAs with ControlUp.
A new user asked for help on running a PowerShell script on multiple Citrix VDAs to gather information about Windows updates and VDA versions. They currently receive two emails per triggered event and would like to condense the output into one file and only receive one email at the end of the month. Other users suggested using the tag system or ControlUp modules to achieve this.
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Read the entire article here...
Help Desk Tips and Tricks with ControlUp Products
A user asked for help with scripts to assist their Help Desk staff, mentioning that they use Microsoft Intune in their Microsoft shop. Another user replied with suggestions for scripts that can automate tasks such as clearing cache and repairing Office. Another user shared two stories about using their ControlUp products to improve their support process and provide a better experience for customers. The community is encouraged to share their own tips and experiences.
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Read the entire article here...
Understanding CPU Max in ControlUp Performance View
A user asked for clarification on the CPU utilization graphs in the User Session Details / Performance view. Another user explained that the CPU Max graph shows the highest 3-seconds sample during a 5-minute period, which can cause spikes of 100% even if the host and user CPU numbers are only at 10%. The original user was directed to the documentation for further explanation.
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ControlUp for VDI 9.2 Beta Update is Out (9.2.0.487)
ControlUp 9.2 Beta introduces enhanced Citrix failure visibility, smarter alerting, and faster insight when issues occur. See failures sooner and act faster.
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Using ControlUp for Applications with Citrix Published Apps
A user had a question about using ControlUp for Applications with Citrix published apps. Others clarified that the software requires the ControlUp for Desktops agent, does not integrate with VDI, and is intended for monitoring SaaS applications. The user was also advised to reach out to their customer success manager for assistance. Email addresses were provided for contacting specific managers.
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Read the entire article here...