An issue with M365Copilot.exe crashes was brought up, with the number of daily crashes increasing globally on April 28th. The crashes seem to be specific to version 19.2604.52241.0 and if the trend continues, ControlUp may report it to Microsoft.
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Reporting Related Training & Support Archives
Reporting training and support-related archives from inside the ControlUp Community on Slack.
Troubleshooting Partial Data in ControlUp after Agent Replacement on AVD Session Host
A member reported that after replacing the agent on the AVD Session Host, they were only receiving partial data. They were still getting data on "Logon Duration" but not on CPU utilization. After troubleshooting, it was determined that the monitor server was causing the issue, but it has since been resolved.
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Read the entire article here...
Certificates for Teams integration on ControlUp Academy Updated
A user reported an issue with adding the Teams integration in workflows for testing. The ControlUp team acknowledged it as a devops issue and provided an update that the certificate has been updated. The user is advised to try their integration again.
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Read the entire article here...
Installing ControlUp Desktop Agent in VDI Setup
A discussion was had about how to install the ControlUp Desktop agent in a VDI setup without having it auto update when users log off. One solution suggested was to create a special device group for the VDI desktops and set a fixed version control rule for that group. Links to instructions and relevant downloads were also shared. It was also mentioned that using the Sip agent instead could be the best option in this scenario. No issues were reported with the web portal.
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Read the entire article here...
When AI Helps, When It Doesn’t: Notes From a Fireside Chat on IT’s Next Chapter
In our latest ControlUp Community Meetup, Co-Founder Yoni Avital, ControlUp expert Eugene Kalayev, and Shane Kleinert from Choice Solutions sat down for a fireside chat on where EUC is headed. The panel tackled the big question: where does AI actually fit in EUC operations?
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Read the entire article here...
Troubleshooting Black Screen Issues on Omnissa Horizon
Users on Omnissa Horizon are experiencing black screen issues when reconnecting to a session. The issue occurs 4-5 times a day and the only workaround is to force a logoff, leading to lost work. The setup and environment are described in detail, along with past troubleshooting attempts. A fellow ControlUp member suggests looking at Horizon Agent logs and utilizing Horizon's API to lock a VM for further investigation.
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Read the entire article here...
Troubleshooting High CPU Utilization on ControlUp.
A user was unsure how to interpret the value 190% in a discussion with @member. @member recommended providing more hardware and CPU details for further investigation. It was later discovered that the issue was due to agent deployment with multiple devices reporting under the same ID, causing the CPU load event to be summed up incorrectly. The post serves as a helpful reference for others experiencing a similar issue.
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Read the entire article here...
Utilizing Triggers in ControlUp: A Guide to Reporting and Tracking Trends
A user asked for help in creating a report to track trends and confirm impact of their work on reducing "Black Hole Machines" alerts, and wondered which Source to use in order to add a widget. Another user mentioned that Events are stored platform-wide and can be accessed through the Events section, but may need to be exposed via API.
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Read the entire article here...
Exploring Data Export and Filtering Options on ControlUp
A user is suggesting the functionality to export all filtered data from a Grid widget on ControlUp. Another user mentions that this requires a mechanism to load each page and combine them in a CSV using the API or Powershell. The idea of creating filters using other indexes is suggested, with the possibility of using Workflows or variables. The conversation ends with the mention of an update to ControlUp's filters with 20+ built-in global filters and a new UI.
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Read the entire article here...
Training and Documentation for Custom VDI Dashboards in ControlUp
The customer is looking for a training or documentation on creating custom dashboards for VDI. @member suggests a community session on the topic was conducted but the customer's requirement is slightly different. @member offers to help and mentions the upcoming release of VDI dashboard in the gallery. Unique count and time series for VDI support are expected to be released next week and early next month respectively.
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Read the entire article here...