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Reporting Related Training & Support Archives

Reporting training and support-related archives from inside the ControlUp Community on Slack.

Efficient Scripts for Managing Persistent VM Usage in VDI

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A user was looking for a script to manage the usage of persistent VMs in VDI. @member suggested using a dashboard or workflow, and @member had a script for this purpose. Another option mentioned was to check the user session count for a machine to see if it has been used in a given time period. @member explained that this script may not be efficient and provided examples for a better approach. It was also mentioned that a report could be created using this method.

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Setting Up Alerts for Mac Devices in Edge DX

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A user requested help setting up an alert in Edge DX to be notified when a macOS device shuts down or goes offline. They specifically asked for the exact Data Index, Field, and Condition to use. Instructions were given to navigate to Events → Alert Rules → Add Alert, set Product to Devices, and use the following settings: Method: Static Threshold, Category: Select the _devices data index, Field: last_communication, Operator: Contains, Time Window: 600 seconds (10 minutes minimum), Hits Required: 1, Retrigger Delay: 3600 seconds (1 hour). They were also reminded to add platform=2 for MacOS only.

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Creating a Campus-Specific Wifi Dashboard with ControlUp

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A discussion took place in ControlUp about building a dashboard for monitoring WiFi network experience based on SSID in four different campuses using the same name but different IP ranges. The suggestion of filtering by subnet on the new 2.18 version was brought up, but it was also recommended to group by BSSID for a better understanding of performance. The use of wildcards in filters and the potential of converting subnets from octets to numbers were also mentioned. @member and @member offered assistance with @member alerting the group of his involvement in creating a Wifi Dashboard but using BSSID instead of IP addresses. A demo tool for testing the desired dashboard was also provided by @member.

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Troubleshooting CPU Utilization Data in ControlUp App Trends Report

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A user asked about issues with CPU utilization data not showing in the App Trends report, to which Yoni responded that it is common for many processes to sit at 0% CPU and suggested checking the distribution for more insights. Another user inquired about checking successful vs failed sessions, to which another user requested clarification about what is meant by "failed sessions." The discussion included a screenshot and example of checking process distribution.

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ControlUp Dashboards and Exciting New Features

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Discussion about using ControlUp dashboards and the new features, including a request for multiple queries in a single time series and options for truncating strings in transformations. The team shares that multi-metric functionality is in the works and upcoming training on how to use advanced features within dashboards.

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How to View Installed Store Apps in ControlUp

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A user asked about viewing installed store apps in ControlUp. Eugene mentioned that this is currently being worked on and may be included in the upcoming "Agent ONE" release. In the meantime, he suggested using a custom script to create and implement a custom index for reporting on store apps. The script was also shared for convenience.

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Creating Filters based on ControlUp Data Indexes

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Some members of the group discussed the possibility of creating filters based on data indexes in ControlUp. One member suggested creating a custom report and using filters, but another member pointed out that this method doesn't allow for running scripts. The original user requested a feature to allow for selecting all items from a report and running a script. The article will discuss the potential for expanding the existing feature in ControlUp that only applies to fields in the _devices index, to other indexes to make this process easier.

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Creating Applications Report for Devices on ControlUp

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A user needed help creating a report with data about applications on their devices. They used the 'Installed_apps' data index and wanted to use the 'App focus' or 'builtin_process_stop' data indexes for information about usage, but there was no relationship between the data. Another member suggested using dashboards or workflows to gather the data and provided an example.

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How to View Device and Experience Scores in ControlUp Dashboard

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Some employees were discussing the combination of Device Score and Experience Score in a consolidated view or score. @member asked if there was any built-in reports or dashboards to view this combination, and @member answered that it exists within the DEX Score Trending Dashboard from the Dashboard Gallery. However, there was some confusion as to whether this data is based on the Device Score or the Experience Score. It was clarified that the metric used is the Experience Score, and the breakdown of this score can be found in the Employee module. The team discussed different ways to view and analyze this information, and it was suggested that a call be set up for a deeper dive into the dashboards. The conversation also referenced ControlUp URLs such as https://support.controlup.com/docs/device-score and https://support.controlup.com/docs/experience-scores.

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