Some users discussed creating endpoint alerts using ControlUp and shared resources for ideas. There was also mention of event monitoring and a planned upgrade to version 9.1.5. One user created a Google doc with alert ideas to share with others.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
How to Create an Advanced Trigger in ControlUp?
A user requested assistance for creating an advanced trigger in ControlUp. The trigger is in the "general" pack of the trigger packs knowledge base and can help release resources if a user has not been active on a machine for a day or two. The user was provided with a link to the relevant trigger in the knowledge base.
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Read the entire article here...
Troubleshooting Variables in ControlUp for Device Models
A user asked for assistance on using the variables function in ControlUp, specifically with device models. Another user clarified that the device status index doesn't contain 'hw_model' and 'hw_manufacturer'. Additionally, the solution for filtering by model is to add a filter statement in the widget configuration.
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Read the entire article here...
Upgrading ControlUp Custom Hives: Understanding the /name Switch
ControlUp users discussed an issue with upgrading a Hive via an endpoint management tool. A link to an article on upgrading Custom Hives was shared, mentioning the requirement of a token for upgrades. Another article with instructions for a silent installation was also mentioned. A user questioned the need for a /name switch during an update and it was clarified that the switch is only required if the Hive name needs to be changed. The article will be updated to reflect this.
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Read the entire article here...
Automating Device Tagging and Alerting in ControlUp
A question was asked about scoping an alert and automating device tagging through workflows. It was suggested to check the _devices data table for tags and use it for alerting. Workflows can also be utilized for automating device tagging.
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Read the entire article here...
ControlUp compatibility with XenServer 8.4 discussed
Several users discussed the compatibility of ControlUp with XenServer 8.4, with one confirming that several customers have successfully used ControlUp with this version. ControlUp is currently looking into adding CPU wait metrics specific to the new XS version. There is some concern about explicit support for XS 8.4 but it is concluded that ControlUp has aided customers with issues related to this version.
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Read the entire article here...
Using a New VDI License Key Before Expiration Date
A user asked if they can use a new VDI license key received before the expiration of their current one. Another user responded that they can put in the new license but it won't start until the first day of the new one. It was suggested to open a support ticket to see if the start date can be changed to reflect the new end date. The old license will stay active until the new one starts on its designated date.
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Read the entire article here...
Controlling Location Information on ControlUp: What’s Possible?
A user asked about the possibility of blocking location information for specific devices. ControlUp team responded that it is currently only possible to disable location information for all devices, but they are working on a solution to disable it for specific devices within the next month. However, it is not currently possible to restrict specific users from seeing location information for certain devices.
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Read the entire article here...
Limitations of Device Group Creation in ControlUp
A user had a technical question about creating a device group and mentioned reaching out to internal for confirmation. Another user also tested and confirmed the limitation exists.
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Read the entire article here...
How to Monitor UAGs for Port Exhaustion in ControlUp
A user is having issues with intermittent connections dropping and was advised to periodically reboot the UAGs due to port exhaustion. Other suggestions and ways to monitor the UAGs for this issue were discussed. There is currently no UAG monitoring available in ControlUp, but it is expected to be added in version 9.2. The discussion also includes a mention of a UAG health check script using the Horizon API, and the upcoming feature of UAG support in version 9.2.
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Read the entire article here...