A user asked if it is possible to make custom columns, specifically a "pending reboot" column, in the details window of ControlUp. Other users suggested using scripts to create custom data indexes and introduced the Uservoice platform for feedback. Other users expressed interest in a feature to view pending reboots, and one user shared that they have a script to deploy and import into a table for this purpose. A link to the scripting guide was also provided.
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ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Troubleshooting Trigger Notifications for Missing Users on ControlUp Academy
A user asked for assistance regarding trigger notification for a user who is not showing up. Another user suggested adding the account into the security policy section, specifically the CU admins role. It was also mentioned that the user must run the console and sign up in order to have an account on ControlUp Academy. To send emails to users who are not on the list or in a distribution, SMTP should be used. Landon provided the assistance.
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Read the entire article here...
How to Monitor Free Space on All Drives in ControlUp?
A user asked about monitoring free space on all drives, not just the system one. Another user suggested using an advanced trigger with a filter for less than a certain value for free space. The discussion continues with examples and explanations on how to set this up in the ControlUp console.
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Read the entire article here...
Using ControlUp Products to Report Remote Employees’ Network Issues
An employee asked for advice on how to report network issues for remote employees, and a colleague suggested using ControlUp products to gather data and find specific users for further analysis. The product, compatible with RemoteDX plugin, offers metrics such as LAN Latency and WiFi Signal, which provide insights into network problems.
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Read the entire article here...
Troubleshooting ControlUp Admin Permissions
A customer asked for information about an issue they were having with ControlUp Admin permissions. It was suggested to double check the user's permissions and group membership in the Security Roles tab, and to ensure they are part of the CU Admins group. Another solution mentioned was to add the user to the "ControlUp Admins" role, although there was some uncertainty about the level of permissions this may grant. The customer thanked everyone for their help.
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Read the entire article here...
Resolving Duplicate Email Alerts in ControlUp 8.8 On-prem Using Trigger Monitors
A user was experiencing duplicate email alerts and asked for help in setting up a trigger email alert from one monitor only. Another user suggested checking the frequency at which the trigger runs and contacting support for further assistance, including sending a screenshot of the trigger settings. The user was advised to create logs for support to review. The feature being discussed can be found in ControlUp 8.8 On-prem.
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Read the entire article here...
Accessing Device Events Through PowerBI using ControlUp API
A user asked for help in building a report through PowerBI, and wanted to access all device events. Another user mentioned that device events may not be available through the API and suggested using the '/api/events' and '/api/events/query' endpoints to get system events. The '/api/events/query' endpoint is suggested for getting more data than what is seen in the GUI.
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Read the entire article here...
Troubleshooting Reboot Processes in SecureDX
Some users discussed the process of rebooting devices during remediation in SecureDX, as well as the possibility of configuring this in the template. One user mentioned being unable to click on "pending restart" to filter and select devices to restart. Others chimed in with troubleshooting suggestions. Discussions also included details of how certain updates may require a reboot.
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Read the entire article here...
Troubleshooting Citrix EUC Scout and Custom Hive Errors
A user encountered an error while using Citrix EUC scout with a custom hive, which led to authentication failure when enabling Dynamic Flow. More details such as the specific error and versions of Workspace App and Custom Hive were provided. A fellow user suggested a troubleshooting tip which involved stopping the service and running a command with debugging enabled. No solution was yet found, but the debugging tip may help the user pinpoint the issue.
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Read the entire article here...
Machine/Computer Statistics Report Discussion on ControlUp
There was a discussion about the Machine/Computer Statistics report and the lack of "Max" columns. It was mentioned that the averaged metric values seem watered down and a user asked if there is another Insights report available for this data. It was suggested to use the Metrics as: dropdown. The aggregation for both Insights and the new architecture is the same - flat 24 hours or a selected timeframe, not taking into account a user's workday currently.
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Read the entire article here...