A user suggested adding a new workflow to access Apple Care/Warranty Info through API, and mentioned they are almost done with a script to retrieve the info. Another user suggested submitting a feature request via Uservoice to integrate with Apple. The original script can be found at https://www.neverhadtofight.com/blog/2025/11/06/getting-applecare-info-from-apple-business-manager-api/.
Read the entire article here...
ControlUp Community Training & Support Archives
All training and support-related archives from inside the ControlUp Community on Slack.
Retrieving Historical Incident Data from ControlUp with PowerShell Cmdlets
A user asked about retrieving historical incident data from ControlUp using PowerShell cmdlets and the community offered insights. The user found that the incidents pane data is not available through an API but will be replaced by the events pane in dex. An API for the events data may be available in the future.
Read the entire article here...
Read the entire article here...
Issues with 9.1.5.x agent on ServerOS: High CPU Usage for services.exe Process Reported
Multiple members of the company ControlUp are discussing issues with the 9.1.5.x agent on ServerOS (2016-2022). Many are experiencing a high CPU time with the services.exe process. Some members have opened tickets with support to address the issue. The issue has been seen on both non-persistent and persistent VM's. It is recommended to use the details tab in task manager instead of the process page for CPU usage.
Read the entire article here...
Read the entire article here...
Understanding Windows Event ID 1001 and the BlueScreen Reference
Event ID 1001 in the Windows Application Log could potentially indicate a BlueScreen, but this may not always be the case with Windows 10/11. Windows generates LiveKernelEvent and Event Name: BlueScreen events for crashing drivers and Kernel components, but this does not necessarily mean there was a classic BSOD. This was discovered with the help of AI and information from Microsoft/Gemini. The discussion included helpful contributions from fellow members.
Read the entire article here...
Read the entire article here...
Troubleshooting Chrome in a Citrix Environment: The “Sad Chrome Icon” Issue Explained
There have been reports of Google Chrome failing to load in Citrix environments, resulting in a "sad Chrome icon." This is due to a conflict between Chrome's sandbox security feature and the Citrix virtual environment. Running Chrome with the -no-sandbox command-line switch may fix the issue, but it is not recommended for a production environment. Instead, updating Chrome and Citrix components, configuring group policy objects, and checking third-party software may resolve the issue. It is also recommended to properly handle Chrome's user profile data using a Citrix Profile Management solution.
Read the entire article here...
Read the entire article here...
Troubleshooting High CPU Usage for cuagent.exe in Control Up
A user reported experiencing high CPU usage for cuagent.exe, asking if anyone else was experiencing the same issue. Another user mentioned that they recently upgraded to version 9.1.5.406, but this issue was not seen previously. It was suggested to raise a support ticket and ensure all anti-virus exclusions are in place, as this could be a potential cause for high CPU load. A link to the list of anti-virus exclusions for ControlUp was also provided.
Read the entire article here...
Read the entire article here...
Restricting Visibility to SaaS Apps in ControlUp Employees Module
A user asked if there is a way to grant access to the Employees module but restrict visibility to SaaS Apps. Another user was suggested to be familiar with these configurations. In response to this, it was mentioned that currently ControlUp does not offer this level of granularity but you can configure the list of URLs to track as part of the "User Activity Reporting". All administrators will be impacted and see either "Non Business App" or the current URL/App. The configuration link for this is available at https://support.controlup.com/docs/end-user-activity#end-user-activity-data-collection-settings
Read the entire article here...
Read the entire article here...
Troubleshooting Citrix Cloud Site Connection with ControlUp
A user was having trouble adding their Citrix Cloud site as an EUC environment and got an error message when trying to connect. It was suggested to upgrade to the latest version of 9.1.5.406 or check ControlUp's Download Center for the correct agent version. Upgrading is recommended for other additional fixes as well.
Read the entire article here...
Read the entire article here...
How to Retrieve Device Scores Through ControlUp’s API
A discussion on pulling device scores through automation in ControlUp's API took place. An employee suggested a script for doing so at the given URL, as an alternative to using employee scores. The user testing this found a limitation in the number of devices returned, which was addressed by a team member. The method is trapped before it can be lost. Score!
Read the entire article here...
Read the entire article here...
Analyzing Citrix Reconnect Times with ControlUp
A user was looking for inspiration on gathering data from ControlUp agents to analyze long connect/reconnect times for a Citrix Shared Desktop session. Members shared that ControlUp recently added a feature to measure Citrix session reconnect times with a breakdown of processes, and offered a script that measures reconnect stages. Another user mentioned working on a solution for measuring endpoint authentication and requested assistance from members with a working Imprivata setup. The conversation concluded with the user planning to reach out to the members for further assistance.
Read the entire article here...
Read the entire article here...