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Grouping Enhancements Requested for ControlUp MSPs

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An MSP suggested having enhanced grouping and separation for roles to help with organization. DEX (app.controlup.com) offers role based access controls with device groups. There is currently the ability to group in the main dashboard and command line install. The requested feature is for a single view to show customer devices separated by groups with headings, separators, or a tree structure like the VDI view.

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How to View Logs from BlueScreenViewer in ControlUp Edge DX?

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A user asked for help running a script from ControlUp Edge DX, which was not producing any output. It was suggested to check the JSON output and the website link was shared for more info. It was also clarified that when running the script manually, the output showed Unhealthy - BSOD found. Finally, the new BSOD dashboard was mentioned and it is expected to go into production this weekend, which the user was excited to hear.

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How to Create Custom Dashboards in ControlUp Edge DX?

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Users asked about creating custom dashboards in Edge. Currently it only supports custom reporting inside the interface, but using a 3rd party tool is an option. Video demonstration of using the Edge API and import of data exports (csv) into a 3rd party tool were shared by @member. Professional services from ControlUp may help with building custom dashboards, although it is unlikely to be available before 2024.

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No data for a device/user on UC&C Dashboard for Teams

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The user had a question about not being able to view data for a device/user on the UC&C Dashboards for Teams. The dashboard takes data from 2 sources - the Teams API and an agent for real-time insights. Microsoft Graph API is the data for the Teams management dashboards and agent data is linked by participant/session ID. If the data is missing, delayed, or timestamped incorrectly, it's a Microsoft issue. Screenshots were provided for clarification.

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Enhancing the ControlUp Dashboard with a Status Indicator of Last Result

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A user suggested adding a status indicator of “last result” in the ControlUp dashboard page that would show which scouts are down. The possible implications of having multiple hives per scout were discussed; it was suggested that a single failed hive could be denoted with a red or orange indicator. The suggestion was motivated by a real life scenario of 40 sites with the same function, 10 of which were not responding and the user not having an overview of the working ones.

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Troubleshooting a Trigger to Delete Profiles in ControlUp

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A user was trying to set up a trigger that would delete profiles older than one day if disk space drops below 10%, but the trigger wouldn't run. It turned out that it needed to be set up to delete at an exact threshold (e.g., 10%), and not a range (e.g., 9% to 11%). The user enabled an email alert to confirm the CU was picking up the trigger, and adjusted the settings so it would run below their personal threshold.

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Reporting Poor Connections in ControlUp

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A user asked for suggestions on how to report on user connections with poor latency, signal strength, and RTT. They could utilize the Network Dashboard to report on top bad latency, longest traceroutes, plus pull data from Configuration > Data > device_status and set alarms to alert on select fields. They can also export the data from ControlUp into MS Excel for more complex reporting. Futhermore, more features are in the roadmap to expand reporting in the future. Links to two articles were provided for more information.

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