ControlUp users discussed an issue with upgrading a Hive via an endpoint management tool. A link to an article on upgrading Custom Hives was shared, mentioning the requirement of a token for upgrades. Another article with instructions for a silent installation was also mentioned. A user questioned the need for a /name switch during an update and it was clarified that the switch is only required if the Hive name needs to be changed. The article will be updated to reflect this.
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ControlUp Synthetic Monitoring (Scoutbees) Training & Support Archives
ControlUp Synthetic Monitoring (previously: ControlUp Scoutbees) training and support-related archives from inside the ControlUp Community on Slack.
Managing Multiple Sites in ControlUp
A user asked about adding multiple sites to one scout in ControlUp. Another user suggested using a Custom Script Scout to consolidate multiple checks into one. However, this may result in a loss of some per-site features and alerting. Currently, ControlUp does not allow for multiple endpoints per scout. The team is looking into potentially incorporating this feature at a later time.
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Read the entire article here...
Creating Scouts with API Key and Silent Install for Custom Hives
A user asked for assistance in creating scouts using an API key. Another user shared a link to a Knowledge Base article on silent installs for custom hives.A member asked for clarification on the API and offered to answer any questions.
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Read the entire article here...
ControlUp Users Discuss Trigger Export and Future Potential for Aggregated Alerts Portal
ControlUp users requested a PowerShell command to export all enabled triggers with configuration, and a possible solution was shared. It was mentioned that a new "alerts" portal will be available to aggregate all triggers, events, and alerts from physical, virtual, and Scoutbees, with potential for a public API in the future. This could improve IT service intelligence, mapping services to business processes. A one-time trigger export can help in understanding ControlUp's detailed alerting process, but interested users can speak to their CSM/TSN for early access to the beta version of the new alerts portal.
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Read the entire article here...
Using Variables in ControlUp Alerts
Some variables were suggested, but they didn't seem to work. However, an undocumented {scout.location} variable was found, thanks to a team member, and this can be used to show the Hive in alerts. It's now a matter of adding data.location under Input Variables. The team is also curious about the flow being built and the types of scouts and resources being tested.
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Read the entire article here...
Troubleshooting Certificate Expiration Checks with HTTP/S Scout on ControlUp v1233
Some users were having issues with using Sscoutbees (HTTP/S Scout) to check certificate expiration on web servers - specifically, it was missing revoked certificates. A potential solution to this issue was suggested by another user, who asked for more details on the output of Scoutbees and whether there may be potential to set up an alert on it. There were also mentions of potential issues after upgrading to v1233 and using predefined Hives or custom Hives. This discussion took place within ControlUp.
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Read the entire article here...
Setting up Mail Scout in ControlUp: Customize with a new app registration or use existing one?
A user asked about setting up Mail Scout and whether to create a new enterprise application or use an existing one. The process of setting up Mail Scout can be found at https://support.controlup.com/docs/mail-scout. It was suggested to add permissions to an existing app registration, but it ultimately depends on internal best practices.
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Read the entire article here...
Error while Running Site Load Scout from Custom Location
A user asked about an error while running a site load scout from a custom location. Others commented that an enhancement to the error messaging may have caused it, and it may be related to Selenium DevTools. The issue has been included in a case regarding hive instability. @member was needed to chime in.
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Read the entire article here...
Improving Scoutbees Results and Data Monitoring with ControlUp APIs and Grafana
Users discussed ways to get more information from the Scoutbees test and agreed that the result is binary - either success or failure. They mentioned using APIs and Grafana to edit widgets and see more specific data, and asked for help setting this up. Some users were interested in observing this during scouting.
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Read the entire article here...
How to Handle a “Has Recovered” Email from ControlUp
Several users discussed a situation where they received a "...Has recovered" email even without any failures. It was suggested that this may occur if a hive comes back online after being offline. It was also mentioned that there were no missed tests or failures during this time. The possibility of this being a bug from the past was brought up, but no resolution was found.
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Read the entire article here...