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Automation Related Training & Support Archives

Automation training and support-related archives from inside the ControlUp Community on Slack.

Help Desk Tips and Tricks with ControlUp Products

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A user asked for help with scripts to assist their Help Desk staff, mentioning that they use Microsoft Intune in their Microsoft shop. Another user replied with suggestions for scripts that can automate tasks such as clearing cache and repairing Office. Another user shared two stories about using their ControlUp products to improve their support process and provide a better experience for customers. The community is encouraged to share their own tips and experiences. Read the entire article here...

Automating Wi-Fi Signal Checks with ControlUp Workflows

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A user shared that they have been experimenting with workflows to automate tasks and check Wi-Fi signal strength on an endpoint. They encountered issues with the script running and asked for assistance. Another user suggested getting the Script ID from the script library and replacing it in the URL to resolve the issue. The original user thanked for the help and noted that they will continue to experiment. Read the entire article here...

Creating Workflows to Auto Tag Machines Based on Location

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A discussion was had about creating a workflow to auto tag machines based on location, with the trigger being logon or unlock. There is currently no native support for this type of trigger in ControlUp Workflows. The recommended workaround is to create a scheduled flow that runs every 5-15 minutes to update tags based on IP address and location data. Using controlUp One integration or Windows Event alerts were also suggested as alternative methods. Read the entire article here...

ControlUp’s Future Plans for the VDI Executable and Real-Time Console

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A question was asked about the availability of the ControlUp VDI executable with the shift to cloud-based operations. ControlUp stated that their end goal is to get rid of the executable, but it will still be available for a while. Plans for on-prem are still uncertain but for the real-time console, ControlUp plans to go fully cloud-based with comparable functionality and configuration options. The timeline for this change has not yet been decided. Read the entire article here...

Navigating the “Grant Temporary Device Admin Access” Workflow Template in ControlUp

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A user asked about the "Grant Temporary Device Admin Access" workflow template and the script it runs. They wanted to know where the script is stored and what it does. Other members helped by providing the script ID and retrieving the script for the user, as well as suggesting ways to edit the template for different use cases. The script and template are available in ControlUp's automation library. Read the entire article here...

ControlUp Hive Upgrade Workflow Issue and Request for Improvement

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A user encountered an issue with the ControlUp Hive upgrade process and opened a ticket with Support. Upon confirmation from Support, it was found that the upgrade process requires the Hive name to be provided on the command line, which can be inconvenient for organizations managing multiple Hives. The user submitted a feature request for an improved upgrade path and ControlUp is currently looking into this. Read the entire article here...

Managing Duplicate Device Entries in ControlUp

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ControlUp users discuss options for cleaning up duplicate device entries, which occur frequently during customer device migrations. Suggestions include adjusting cleanup rules, using a PowerShell script to automate deletion of duplicates, and deploying the agent with the property REGISTERWITHNAME=1. A helpful user has shared their script to automate the cleanup process. Read the entire article here...